Marcia L Franklin

I've been a patient of Dr. Franklin for 5+ years, but I'd never actually had an appt with her until my annual physical this year. I've always seen Emily Michael & Michael Kelley in the past and had pleasant experiences. When I arrived for my physical I was promptly checked in by the front office staff. I waited approx. 15 minutes until a nurse showed me to the exam room and took my vitals. She informed me Dr. Franklin was with the patient prior to me, "so it shouldn't be too long." I waited in the exam room for an additional 45 minutes with no contact. No check in. No update. 1 hours and 15 mins past my appt start time and I still hadn't seen the doctor. I walked to the front desk and informed them I would not be waiting any longer. The front office staff was not the least bit surprised (says A LOT) and offered to rebook me, to which I said "no thank you!" If you value your time & your health, Dr. Franklin is not the PCP for you.

She does not pay attention to patients unless another physician calls her to say a patient needs to be seen. An ER Dr had to call her before she would see my husband; 2 days later he was at the office and given 5 days of a diuretic and told to go home. Two days after that, my husband was immediately admitted to the hospital after a Boston ER doctor saw how swollen his hands were. Dr Franklin never bothered to look into why his hands and feet were swollen-cardiac heart disease. Unfortunately, he cannot see a new primary for a few months

DR Franklin is excellent.

Dr Franklin is the best.. she takes care of my entire family and I can’t say enough wonderful things about her. She listens, is proactive and is very kind and empathetic… I feel so very grateful to have her as part of my healthcare plan.

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She One of the best doctors around she excellent once you get use to her she very through and smart I saw her few times as a fill in she worth the wait I will wait for a Again in heart beat for her help because she such a great doctor

I've seen Marcia for the last 10 years and she has been wonderful. She really listens and you can tell she cares for her patients. She has helped me solve a few frustrating medical issues. For years I had a lot of anxiety around doctors because they were so clinical and did not have much patience. I feel 100% comfortable with seeing Marcia and trust her medical advice. It is true that she may not be on time for the appointment and you'll need to wait, but that's only because she spends the time with each patient and you'll receive the same service. It's worth it, just plan for the delay.

Receptionist for this office is rude

Dr Franklin is personable, compassionate, thorough and highly skilled. I'm in my sixties and have never had more confidence in a Doctor than I do in Dr Franklin. She may run late with her appointment schedule, but when it's my turn, she is exremely attentive and makes me feel as though I'm the only patient she has for the day.

Beyond frustrated. I’ve been a patient at this practice for about a year. I had an appointment scheduled for today at 3:30 (confirmed with both text and phone call from office). This appointment was scheduled for this time & day weeks ago after coordinating to get a babysitter so I could go. I showed up, on time, and for some reason I’m not in their system. I show them the “confirmed” text and voicemail. They won’t see me. I asked if I could see someone else or if there is another option.. the receptionist checks with the Doctor and returns says that because I’ve never seen Dr. Franklin the only thing they can do is see me after 5pm. This is beyond frustrating and inconsiderate. They should pay me the $40 “no show” fee to cover my sitter costs!!

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Thoughtful when presented with a problem. Runs late because she gives each patient as much time as they need. If you can't stand waiting she is not the best doctor for you. Clinically superb, frequently quotes studies in the medical literature, and seems challenged by complicated clinical problems.

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I have been with Dr Franklin for almost 25 years & she has diagnosed some very complex health ailments I have had over the years & she continues to assist me with my ongoing often severe & debilitating medical issues. She is so caring & goes out of her way to give each patient as much time as needed. Thus she can run very late at times, I always bring a book, & understand that I may have to wait a while to see her but once I do she gives me all the time I need. So I have to understand that she does the same for every patient so I may have to wait to see her. Don’t know what i’d do without her. I have been with Dr Franklin for almost 25 years & she has diagnosed some very complex health ailments I have had over the years & she continues to assist me with my ongoing often severe & debilitating medical issues. She is so caring & … More

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Arrived for a 2 p.m. appointment 15 minutes early. At 2:30 I inquired about the wait time and the secretary, in a matter of fact and very indignant tone, informed me that the minimum wait for a SCHEDULED appointment is 1 hour. In the meantime, an entire waiting room full of people, many who came in after me, had been called in. The office staff was rude and this practice of a one hour wait for a scheduled appointment shows complete lack of respect for her patients.

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Marcie is by far the best doctor you will ever see. She is caring, extremely knowledgable and will take as much time as she needs to talk to you and figure out what's going on. Her appointments often run late but when you interact with her you realize why. I would recommend her very highly without hesitation.

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This woman keeps patients waiting up to TWO HOURS after their appointment time. To add insult to it she doesn't even bother to apologize or even tell them there is a delay. She also has been known to mismanage more than a few patients diagnostic needs. What I mean by that is not running the tests that are clearly indicated based on the symptoms presented. These issues have been known to me by patients of hers over the past 5+ years. So I thought it was time to let others know. There might be a better choice for a PC....maybe, maybe not. This woman keeps patients waiting up to TWO HOURS after their appointment time. To add insult to it she doesn't even bother to apologize or even tell them there is a delay. … More

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