Dr. Lorenzo Simone Brown

Don’t waste your time.

They put me through the ringer to get an appointment despite my having an authorization. I received my authorization in October, made an appointment, then the receptionist (Jose) called me the day before my appointment to tell me they were cancelling because "we don't accept your insurance plan." I made several calls to my health plan/ insurance to find a suitable ENT doctor which resulted in them telling Dr. Brown's office they cannot simply turn patients/ plans away at whim - as they are certainly in my network. When I finally got into Dr. Brown's office for my appointment, months later, the reception staff was not personable at all. Dr. Brown would ask questions then talk over my responses. I was told I'd have a prescription ordered the next morning and still nothing a week later. Major letdown as I prefer accessing doctors within my community. Do better. Be better.

I have an authorization and my insurance card and Wendy is so so very rude, she won't let me come in for my visit, she says my insurance is not correct, I even had my insurance to call her and still its a no, so now the polyp is growing in my nose.

I just got off the phone with the receptionist a few minutes ago and she was SO rude and disrespectful and mean. There are comments from months ago who say the same thing.

I love doctor Brown, but the office has a very bad customer service quality , no way that you can reach them on the phone even I called on business hours, the two receptionists are mean and treat you very cold , I had reported this to office manager The place look very old and small like an old building from the carpet need remodeling for sure I love doctor Brown, but the office has a very bad customer service quality , no way that you can reach them on the phone even I called on business hours, the two receptionists are mean and treat you very cold , I had reported this to … More

Very Knowledgeable and experienced. He is a doctors specialist and a specialist to most of my clients. In other words he is my personal specialist.

One of the best experiences going to a doctors office. The women at the front desk were very nice and the doctor was precise and provided a safe environment.

Today was my first visit. I got seen at my appointment time! Great first impression! Jessie the P.A. I think that’s her name, was amazing! She listens:)! Come with card, or quarters for parking. I will update once I get actual treatment.????????????

If I could do minus one start I would, this supposed doctor scheduled a appointment to read my son sleep study and waited till I got there to tell me that he doesn't have it, then he has the courage to diagnose my son even after he stated that he didn't have the results and his staff is some of the most unprofessional staff I have ever met and the manager is bearly even qualified to be a employee no manners at all If I could do minus one start I would, this supposed doctor scheduled a appointment to read my son sleep study and waited till I got there to tell me that he doesn't have it, then he has the courage to diagnose my son even after he stated … More

Office staff is HORRIBLE!!! I hope Dr. Brown reads the reviews and corrects this problem before it costs him his practice. They cannot take down a correct call back number. They lie and say they called you (when they did not). They make excuses as to why simple business procedures were not followed. They make recommendations they do not back. Its unfortunate patients have to deal with BAD gatekeepers to see a doctor they like. Please fix asap!!! Office staff is HORRIBLE!!! I hope Dr. Brown reads the reviews and corrects this problem before it costs him his practice. They cannot take down a correct call back number. They lie and say they called you (when they did not). They … More

Had a surgery done by Dr Brown and all I can say is: I would never change him for any other doctor. He saved my life and I’m glad I have him as my doctor. He explains everything super details, the way you can understand very well. You can see he loves what he does and with all experience he has, it makes him a perfect doctor ???????? Truly recommend Had a surgery done by Dr Brown and all I can say is: I would never change him for any other doctor. … More

Very horrible experience from the staff. The most inefficient, inexperienced, unprofessional organization I have ever came across. I never even got a chance to meet the doctor because he was running over an hour late from his appointments. All the women at the front desk were sitting there gossiping the whole time, in a very stereotypical way. I canceled my appointment and booked else where. You have to show customer service if you want to keep your customers. Dr. Brown should revamp his establishment if he expects to get a consistent line of clients. Very horrible experience from the staff. The most inefficient, inexperienced, unprofessional organization I have ever came across. I never even got a chance to meet the doctor because he was running over an hour late from his appointments. … More

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what the heck is this, no answer and weve had an emergency for the past days after surgery calling and calling during business hours just to be sent through a LONG answering system where you have to wait 5 minutes or more just to leave a message this is urgent how can you guys not be answering when you said we can call you if anything. We are freaking out over here sigh. what the heck is this, no answer and weve had an emergency for the past days after surgery calling and calling during business hours just to be sent through a LONG answering system where you have to wait 5 minutes or more just to leave a … More

Excellent excellent

He has a shiny head

I had my first appointment with Dr Brown on june 14th he was a very nice doctor he went over my ultrasound report with me and advised me on wht my next step would be. His Employee By the name of michelle was the rudest and most uncaring person in his office I tried to talk to her to resubmit and auth for something the Dr wanted me to have done because they requested the wrong thing and got an auth for that. I told her I hope I don't have cancer michelle replies back I highly doubt cancer in 2 wk

Worst experience ever! Do not go to this MDs office! I was seen by a PA who did not wear gloves would not take my pain seriously, and treated me as if i just was looking to abuse pain meds. My ear issues were said to be allergies (never been allergic in my life) and i was put on anibiotics and flonase. 1 wk later i returned with a raging ear infection, worse pain, and this office does not prescribe pain meds at ALL. I was told to call my primary care md for pain meds, and when i told them i couldn't just call and request, id need info from their office, "we dont call mds". I called my primary care, explained the issue, they stated the needed the ent notes, which browns office said would not be available until the next day. Why go to an md when they refuse to do anything about pain? The office was unkempt and not clean. Treated by incompetent staff. Will NEVER go there again. Worst experience ever! Do not go to this MDs office! I was seen by a PA who did not wear gloves would not take my pain seriously, and treated me as if i just was looking to abuse pain meds. My ear issues were said to be allergies (never … More

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He is a great Dr and the nurses berry professional and nice Dr Brown have seen my familia since 10 yrs ago and I work in a medical fell and I send him pt and my patient are very happy and love the dr thank you Dr for been there fory pts and for my family's needs thank you to your great team

I love Dr.Brown he's been my ENT since 2016. He's very detailed in his work. I've had two surgeries performed by him and his bedside manner is fantastic.

MISDIAGNOSIS! DISTURBING VISIT! Puzzling innuendos, told "too old to have ear infection, other infections maybe" Unprotected open air dirty ear scope. Complete misdiagnosis of reason for going. (Went for ear pain and fluid in ears). Informs me I have TMJ and gives me his referral. After an urgent care visit, both Dentist and Oral Maxifal surgeon, Both of his diagnosis turned out to be 100% WRONG!! If he were a gynecologist I would have run outta there so fast!!

Called office today and asked 2 simple questions: 1. How much for an office visit to check my ear if I pay in cash? 2. How much to clean my ear if it needs it? The woman who answered the phone gave me nothing but attitude and was extremely argumentative. She started out by reciting some stuff about insurance in a canned script. I stopped her and asked her again for the cash fee for a visit. At this point she insisted on my telling her if I had Medicare/ Medicaid or not, and refused to give me a price! I repeatedly asked her to give me a cash price and she repeatedly insisted I tell her if I had insurance or not. I said I had no insurance, and now could she please give me a price quote. She started explaining why she needed to ask me these questions which no other ENT doctor had asked on the phone. I stopped her again. Said could she please JUST GIVE ME THE PRICE. More arguments! Unbelievable. At this point, I said if she did not give me a price quote, I was going to come in person to see the doctor and explain her attitude. I got the price for an office visit! Now how much for a ear cleaning. Oh my, more argument. Long and short, she could not tell me if this was included in price or not, and if not, how much it was. She got all het up and put me on endless hold. Passive-aggressive staff is not the way to handle new cash paying patients. My call was on 5/16/2016, at 10:05 am, in case doctor wants to know who it was. Sounded like an African-American voice. This is not rocket science. Its a ear cleaning. There are menus of services and they carry price tags. Pretty standard in the industry. I am dismayed by this level of non-service. If this is the way you handle sales, I wonder what your level of service after I become a customer. Disgraceful! I read other reviews on Yelp about staff being very rude. Fire this lot and hire new people! Called office today and asked 2 simple questions: 1. How much for an office visit to check my ear if I pay in cash? 2. How much to clean my ear if it needs it? … More

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Very nice

He is a great Dr he had traet my dauther with fer tonsillectomy.adenoectomy. and optalmic hears tubes very professional. And clean .place and as a Dr he is great.

Dr. Brown is attentive, professional, and experienced. He really cares about the patients and so does his staff. I have not had to go in for anything serious, but I am sure that if I did so I would be in the best hands.