Dr. Keith A Kowal

Dr. Kowal and his staff are excellent in caring for seasonal allergies or more complicated issues. He has taken great care of my husband and me. Thank You!

Never got to see him. I had an appointment for 1:00 today. I was called yesterday and asked to come in at 10:10. I arrived at 9:40 to room 106. After being unable to check in at the kiosk I went to the window. They didn't have me scheduled. They asked what doctor and I said Kowal. Oh he's in 103. All signs say 106. I go to 103 and check in. At 10:40 I am still sitting in full waiting room. I was told that two other people were still ahead of me. That would have been at least another half hour. I told them I will cancel and don't charge my insurance. I will not wait over and hour for any doctor.

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Dr. Kowal is very knowledgeable and professional. He was very personable and patient while answering all of our questions regarding my daughter's procedure.

Office runs well with minimal wait times.

Quick appt time and very friendly staff. Short wait time while in exam room. Dr. Kowal is very personal.

Dr. Kowal was excellent. Very knowledgeable, professional and explained everything very well.

We came in on a busy afternoon. When he came in you could tell he didn’t care. He was in there less than two minutes. He ignored everything we said to him and disregarded all of our concerns. He said “if this was the problem, it would swell when you ate.” We informed him it did and he shrugged and said he thought it wasn’t a big deal. I understand there are a lot of patients to see, but making them feel unheard isn’t how to do it. It sucks knowing you’re paying for an appointment to go out feeling worse than you came in. Extremely disappointed on how he treated us. His nurse is so amazing and the front desk staff are really caring. However, the same cannot be said about the provider. We don’t expect someone to cradle us or have any sympathy, but normal human emotions would be a good start. We’ve been dealing with an ongoing problem for years and have not had anyone care enough to find the source. Kowal came highly recommended but I disagree.

I went to American Family Care one evening because of sores in my mouth and was referred to Dr Kowal. It took almost a week to get in to see him and by that time the sores went away. On appointment day , I felt like he was a little short with me, maybe rushed I don't know. I'm sure he is a good Doctor but could stand some improvement on bedside manner with his patients. Sorry, that's my opinion of my visit.

Dr. Kowal was great!

Dr. Kowal addressed my issues and needs immediately. The staff members were friendly from start to finish. 100% recommend ENT Centers of Excellence

Dr Kowal and his staff are first class! They went far above my every expectation, and made arrangements to see me right away, I highly recommend him!!

Doctor was super rude, let his own personal opinion get in the way of his professional career awful doctor will never go back! very rude

All great except wait time!

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Very good doctor

Very pleased with my visit

The staff have always treated me with courtesy. I receive allergy injections and have never been kept waiting.

I love the Inspire implant. It works reel well. Dr. Kowal is a very inspiring doctor and his bedside manners are good

My husband & I went through InSpire surgery last year, to remove the CPac from our routine. WE absolutely love it! Dr Kowal is a wonderful Doctor & a very nice individual. The staff was very help & kind to the patients. No unnecessary wait times. Highly Recommended!

Very good only thing it took a little long. Not bad overall

Once in the office Dr. Kowal’s assistant went through paperwork and questioned me on the accident! Very kind and thorough! When Dr. Kowal came in he went through what I would experience. He checked my face and nose and told me to follow up in 3 months with an ENT in Ohio! Dr. Kowal was kind, friendly and efficient! Today was a great experience! Thank you all!

Very good he did a great job trying to help find the problem and explain everything to me.

Did not get a call back for 3 days in a row . After finally getting ahold of someone after hrs , was told to bring her in the next day . Only to find out the doc was not even working that day . Daughter was in pain . Was not happy with service at all . She missed 4 days of school . Felt like they didn't care !

He takes to time to discuss any concerns and shows great concerns for his patients

Speedy and accurate! Recommend!

Sometimes the wait is long and he runs behind. But he is a good doctor. Been going to him for around 7 years. No issues. Hes helped me a lot.

Very nice to talk with, explains everything in a way you can understand. Office staff very friendly and helpful. I would highly recommend him.

Great. He’s a great ENT.

I requested that my ear canal be cleaned without the use vacuum device because of dealing roar. The doctor insisted on proceeding to use the vacuum device instead of mechanical tools laid out for him by his nurse. He caused me needless discomfort and possible hearing damage.

35 minutes late for a morning appointment.

This was my final allergy treatment, it went well and ahead of schedule since I arrived early. However I had to wait over one hour for the doctor to come in. He didn’t examine me at all. My hour long wait for the Dr was just so he could tell me to take my montelukast every day and to come back in 3 months. The patients time should be valued especially when what they have to do is so trivial. I’ll probably keep going there but this episode was a bit disappointing. Sorry Dr K

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Outstanding care!

I had a great experience

Very Good

Nice people, very professional!!

very professional and very influential about what he is doing or has done.

Everyone was quick and efficient. And very reassuring to a mom that’s worried and I appreciate that very much.

Kressa is the best! Great service, friendly and highly professional.

Very professional, answered all my questions and made me feel comfortable. A truely fantastic experience!!

Great Doc excellent services! had 2 surgeries from from him.

Great staff. Great Dr!! Very attentive. I appreciate the good service.

Very friendly staff. Doc knows what he's doing. Asked the right questions and we were out quickly.

DR KOWEL IS KIND, CARING, TO THE POINT, ABLE TO ANSWER MY QUESTIONS - CANT SAY ENOUGH GOOD ABOUT HE AND HIS STAFF. I HAVE SOME WEIRD STUFF GOING ON AND I AM LOOKED AT AS A PATIENT RATHER THAN JUST ANOTHER PERSON- THANKS GUYS!

Great Doctor and staff. I had the Inspire device implanted for my severe sleep apnea 3 years ago and couldn’t be happier. No more CPAP machine!

Love Doc Kowal. He helped save my life by diagnosing my HPV and referring me to UAB for surgery. He’s awesome!

Knowledgeable, Courteous, the whole staff is really great! Dr Kowel, the receptionist, and Caressa in the Allery Clinic are all amazing! I would not want to take my son anywhere else!

My grandson went to dr. Yesterday 5/4/22. He has fluid behind ears, his words severe tonsils and adenoids swollen. Rotate between Tylenol and ibuprofen and surgery on 6/24. My grandson is 5. He's hurting and that's all you can say when child is crying from pain. Found a different dr. With better bedside manner and cares for patient. Tylenol states take for no more than 3 days My grandson went to dr. Yesterday 5/4/22. He has fluid behind ears, his words severe tonsils and adenoids swollen. Rotate between Tylenol and ibuprofen and surgery on 6/24. My grandson is 5. He's hurting and that's all you can say when … More

This place is a joke. My mother left a review about this doctor about what happened when I went in. I was never told that he couldn't give anything other than Tylenol and I NEVER would push back something that is in my son's best interest or health. Don't you dare try to lie! I asked specifically if he could have meds other than Tylenol and the nurse came back and said no just Tylenol. They also told me the soonest they could get him in was 6/24. I will never be back there again and will be happy to detour everyone from there. This doctor is not worth anyone's time nor money. I have another appointment and might update this tomorrow. This place is a joke. My mother left a review about this doctor about what happened when I went in. I was never told that he couldn't give anything other than Tylenol and I NEVER would push back something that is in my son's best interest … More

I saw DR Kowel two times, he referred me to a hearing test group, they tried to get VA to authorize. Last I heard from them was early January. I had a follow up appointment on January 20 with Dr Kowel, since the hearing test was not done that appointment had to be cancelled, they told me they would check and call me back with an appointment. Today March 4, I called in AM and left a message, which said they were busy but leave name and number and they would call me back. I called again 2:30 Pm and the answering service said they were closed. This is not a review of Dr Kowel but if his staff which dropped the ball.

My ears and sinus are worse . Expensive surgery didn’t work I have to have these tubes removed .

I see some very negative reviews of Dr. Kowal and his staff I was very pleased with my procedure. All appreciation here it's a pleasure to be able breathe again. Thanks guys! Highly recommeded.

My 2 sons both see Dr Kowal. He was very detailed in his explanation. Took the time to listen to my concerns and caught a missed diagnosis from another doctor. Would highly recommend.

Avoid this man at all costs and make an appointment with any other ENT in the area. This was my first visit. He walked in, told me to put my head back, sprayed some stuff in my nose, looked in it and then prescribed me 5 different medications before walking out. Whatever he sprayed in my nose was dripping down the back of my throat, tasted horrible, but as the nurse comes in, I realize I’m having a hard time swallowing so I asked for some water. She walks out to ask him and he yells back “she can’t have anything to drink for 10 minutes.” APPARENTLY, he sprayed a numbing agent and that’s what the issue was. Absolutely zero communication about this at all. I thought it was all part of the examination process until I got a $200 bill for an “endoscopy” that my insurance won’t cover. Hands down worst experience with a physician I have had. I highly recommend Dr. Neumann and honestly just anybody else over this guy. He’s in it to make money and not to help people. Avoid this man at all costs and make an appointment with any other ENT in the area. This was my first visit. He walked in, told me to put my head back, sprayed some stuff in my nose, looked in it and then prescribed me 5 different … More

Was referred to this office due to having an ear infection. Tried for anout 2 weeks to get someone on the phone to setup an appointment. Left numerous messages that were never returned. Called daily, multiple times a day and was only ever able to leave a message. While I waited, hoping to get any help from this office, my other ear and sinuses became infected and things got much worse causing me to have to go to the hospital. If you are referred to this office, ask for another referral. Worst experience I've ever had with any physicians office. Would give 0 stars if possible. Was referred to this office due to having an ear infection. Tried for anout 2 weeks to get someone on the phone to setup an appointment. Left numerous messages that were never returned. Called daily, multiple times a day and was only ever … More

I had Septoplasty surgery and Turbinate Reduction in June 2021. I usually dread the Fall because of getting sick. First time ever since I was a small child, not getting sick. Thank you Dr Kowal and his wonderful staff

Dr Kowal was extremely rude and very unprofessional. We will go to Fairhope. It maybe farther but it is worth it.

In 2009 he removed a tumor from my throat the size of a small orange. I’m alive today by the Grace of God and the work He did through this man and his staff. I wish he never left Atlanta. He would still be my ENT.

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My 5 year old has been seeing him since she was one year old. I did not know much on why we were being referred by her pediatrician but knew it was because of recurrent ear infections. At first I was not pleased because I just felt like he did not explain much to me and honestly I did not know what was going on and just hearing from some peoples experience I was ready to just not see him anymore. But I still took my daughter to her follow up appointment well to just see how it went. The follow up appointment must have gone great cause we still see him.. He has done a great job with my daughter's myringotomy tubes placement. Overall he has answered my questions and takes my concerns into consideration. Very knowledgeable. I will admit he does show a little to no emotion but has always treated us well and with professionalism. I would recommend him to anyone but everyone has different expectations and experiences with the doctors. I have seen other specialist for my children from Mobile

My 5 year old has been seeing him since she was one year old. I did not know much on why we were being referred by her pediatrician but knew it was because of recurrent ear infections. At first I was not pleased because I just felt like he did not explain much to me and honestly I did not know what was going on and just hearing from some peoples experience I was ready to just not see him anymore. But I still took my daughter to her follow up appointment well to just see how it went. The follow up appointment must have gone great cause we still see him.. He has done a great job with my daughter's myringotomy tubes placement. Overall he has answered my questions and takes my concerns into consideration. Very knowledgeable. I will admit he does show a little to no emotion but has always treated us well and with professionalism. I would recommend him to anyone but everyone has different expectations and experiences with the doctors. I have seen other specialist for my children from Mobile to Pensacola and honestly the majority of specialist offices have a long waiting time before the actual doctor comes in and I understand. I do miss text message reminders for scheduled appointments. I will say it takes a while to get in touch with someone in the office by phone but his staff has treated us with professionalism when we are in office.

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Made an appt for my husband. Took multiple calls (even after leaving a voicemail) to finally obtain one. My husband went to the initial appt on his own He was prescribed medication and told to return in two weeks. A few days before the follow up appt.We called our pharmacy to get his meds refilled. And when we went to pick it up. The pharmacist told us the medication was out of stock. And wouldn’t be available for 8-10 days So she told us she would fax the Drs office. However she added that Dr Kowal was not one to respond. With that in mind, I attempted to call the office. The first attempt went to voicemail. Forty five minutes later I got a live person. I explained what was going on. And asked if Dr Kowal would contact the pharmacy and provide a similar medication. I was transferred to the nurse’s line. Only for it to go to a voicemail that stated the nurse would be back in the office after 1/4. (I called on 1/8) So I left a message and provided contact info. The following week I got a call from the office. To confirm my husband’s follow up. When I told the woman on the phone about the fax from the pharmacist. She stated the fax was in the “back of the office. And she didn’t know if anyone “had checked it.” Then she said “let me transfer you to the nurse.” It rang several times, then went to voicemail. (Which was the same unchanged message) The following day, I went with him to the appt. it wasn’t long before we were called back. The nurse questioned my husband and took his temp. And when I told her about my attempt to contact them. She gave me a blank stare and informed me her voicemail “was clear.” However, it was her voicemail I’d left the message on. She left and Dr Kowal came in. He spent less than five minutes with us. When I told him what transpired. He said it was “unprofessional “ for a pharmacist to “put us in the middle.” I found HIS demeanor to be exceedingly rude and unprofessional. And his staff needs to work on their customer service. NOT worth your money or your time! I’d rather travel than deal with ppl who OBVIOUSLY care nothing for the patients who come there for help. Made an appt for my husband. Took multiple calls (even after leaving a voicemail) to finally obtain one. My husband went to the initial appt on his own He was prescribed medication and told to return in two weeks. A few days before the … More

This man is cold and rude. The only reason I went to him was a referral. He removed a "Singers Nodule" from my vocal cords, which he had assured me was "no big deal". Since then I have unable to sing, and now speak with a hoarseness which causes my volume to also be low. He told me he moved to Foley from Atlanta, where he was the only ENT doing Robotic Surgery. That should have had me running for the door, but, again, I was relying on the referral. I would not go back to him, nor would I recommend him to anyone. This man is cold and rude. The only reason I went to him was a referral. He removed a "Singers Nodule" from my vocal cords, which he had assured me was "no big deal". Since then I have unable to sing, and now speak with a hoarseness which … More

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Great place to have general ent done and some specialty things like sinus.

There's always a wait, I expected it , he's the best doctor in county! He definitely worth the wait!

Made an appt for my husband. Took multiple calls (even after leaving a voicemail) to finally obtain one. My husband went to the initial appt on his own He was prescribed medication and told to return in two weeks. A few days before follow up We called pharmacy to get meds refilled. When we went to pick it up. Pharmacist told us the medication was out of stock & wouldn’t be available for 8-10 days. So she told us she would fax the Drs office. However she added that Dr Kowal was not one to respond. With that in mind, I attempted to call the office. Left message never got a call back. On follow up He spent less than 5 minutes with us. When I told him what transpired. He said it was “unprofessional “ for a pharmacist to “put us in the middle.” I found HIS demeanor to be exceedingly rude and unprofessional. His staff needs to work on their customer service skills. NOT worth your money or your time! I’d rather travel than deal with ppl who OBVIOUSLY care more about money than the patients

Dr. Kowal advised me to have a balloon surgery for my inability to breathe very well through my nose. That was something new to me. I was very impressed with his experience and professionalism in explaining the procedure and results. I knew I had a lifelong problem but never had a solution and had given up years ago to find one. I can now breathe much better and am very satisfied. I am from the Cleveland Clinic area and was very impressed to find his quality of experience in this area. we are very lucky. I would recommend anyone visiting him for your ENT issues.

Dr Kowal did pre operative care for my wife's thyroid and then removed 2/3 of her thyroid due to a large nodule that appeared to be cancerous. Most important, he saved her life. But also the explanation was flawless, the scar is gone, his staff was diligent and kind, and he and his team are so spot on we have referred several people that we love to Dr. Kowal. We have all had the same experience. In a dream world he could take care of all of the people that he does AND have time to chat for a long time; in our world he cannot do both. When we moved here from a large metro area one of our greatest concerns was access to the best medical care. Dr. Kowal is better than we had in metro CA. I am eternally grateful to God for my wife's existence, her marrying me is still something I cannot get over. And I am endlessly grateful that Dr. Kowal is who he is, and that he was and is here in Foley in our hour of need. I always refer Dr. Kowal to those I love, and thank God we have him.

After 2 appointments, 6 prescriptions, one radiology procedure and one gastroenterology procedure, I have no definitive answers or diagnosis. Both procedures had negative results for the reasons for referral by Dr. Kowal. As of this date, I have not received the quality of care from Dr. Kowal I expected and to which all patients are entitled.

I was told by Dr Kowal that my ear pain was a result of hearing loss and that unless I wanted to purchase hearing aids, there was nothing he could do. Another ENT diagnosed my problem which has nothing to do with non-existent hearing loss. Thankfully I am now receiving appropriate treatment. The two visits to Dr Kowal were a total waste of time and money.

Worst and rudest office staff. Not worth it. Find somewhere else to go.

Las year I had horrible experience with Dr Kowal and his nurse. Such a bad experience that I still decided to do this review. I have hashimoto’s thyroid disease and was referred there by my pcp, which I thought was odd to begin with since I normally see a endocrinologist, but he is the closest specialist to me so I decided to give it a try. He seemed to just recommend everything the radiologist recommended, which ended up being a waste of time and hurt me health wise. He had me get off my meds for a nuclear thyroid scan for almost 2 months(my endo now said I should’ve never gotten off my meds or gotten the scan). Aside from that he had a very Belittling demeanor towards me whenever I asked questions. He was very unprofessional when he brought up a question I asked his nurse (about being referred to an endo if they could do that if I decided to go that route) and he said “I don’t care who you decide to go see and it doesn’t matter to me”....I don’t know why he would even say that, and the way he said it was very hurtful, I never even asked him directly. I told him I would think about it, and was supposed to be scheduled a biopsy .. instead of scheduling me he decided to referred me to a different Dr, which was fine. He seems to be the kind of doctor that solely went Into medicine just for the money, and not because he cared about people .. maybe it started that way who knows. Always had a problem getting in touch with his nurse. Had to leave several messages to the point where the receptionist would get him for me. Yes he is the closest ent to this area, but if you have transportation available then it’s best to see another specialist even if it’s further away. I heard horrible things about him from other people as well, and how he does unnecessary procedures/surgeries for $. Save your time and money. Find a better doctor who cares. Las year I had horrible experience with Dr Kowal and his nurse. Such a bad experience that I still decided to do this review. I have hashimoto’s thyroid disease and was referred there by my pcp, which I thought was odd to begin with since I … More

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They made sure our baby girl was set up with tubes

Just left his office. Great friendly staff. Dr. Kowal was the best doctor I’ve visited in years! I fully recommend his practice.

My wife and i both have seen and had surgery performed by Dr Kowel. He is an awesome Dr and my wife would probably not be alive today if bot for him. We will always be thankful and blessed we found him and highly recommend him.

What a QUACK. It was disturbing hearing him and staff for an hour wait outside my room. He needs to lose his license. 0 hypocridic oath.

They will not return your call or help you with any paperwork you need. Even after I spoke to the receptionist and she told me that she would fax the information to my primary physician, she did not. When I finally spoke to the nurse, after 2 weeks of trying to get in touch with him and he told me that he would call me right back, it never happened. I tried for 2 weeks to get the information from Dr Kowal's office, no luck. There is no reason for them not to fax a diagnosis to my physician. This almost cost me a much needed treatment that I can't get within 100 mile radius. Fortunately, my new ENT is helping me without Dr Kowal's diagnosis. Find another ENT! They will not return your call or help you with any paperwork you need. Even after I spoke to the receptionist and she told me that she would fax the information to my primary physician, she did not. When I finally spoke to the nurse, after … More

Went to see the Dr. Kowal - ordered a CT scan. Took a while to get back in for an appointment.

Did great surgeries on my kids.. Friendly and thorough. Would like them to be more personable especially with children. Fantastic work though.