William P Grant

This is a review of the practice as I never got to see the doctor. After waiting 3 weeks for an appointment for the pain. I was called the day of the appointment and told the doctor had to leave this afternoon and could not see me - they offered to reschedule me in 3 weeks! I told them I was in pain and did not want to wait another three weeks so I was told we have a time in one hour - I was in pain so I left work and drove from Norfolk to Va. Beach only to sit and wait for an hour in the office - not one time did ANYONE come to tell me why the wait or how much longer I would be, I did ask and informed them I was here from work for their scheduling issue and needed to get back to work. with no regret or apology, I was told it will be another 15 minutes - after 25 minutes I eventually had to leave without being seen - waited two hours and a drive (two hours which I now have to make up at the end of my day). There was a complete lack of concern about this as it is obviously normal f

Today was one of the most Horrific Experiences I have ever witnessed in my Entire life. To simply start if you make an appointment it truly does not matter!! You will sit and wait at least two hours after your appointment so if you have any other plans for the day DO NOT GO THERE!!! There is literally two doctors for the entire practice and a abundant amount of staff..Very Overcrowded.. THE ENTIRE WAIT ROOM IS PACKED AT ALL TIMES RUBBING ELBOWS LITERALLY WITH THE NEXT PERSON… MASK ARE STILL REQUIRED EVEN THOUGH YOU SIT VERY CLOSE TO THE NEXT PERSON..MULTIPLE PEOPLE IN WHEELCHAIRS AND CRUTCHES THAT HAVE HAD SURGERY… NO PRIVACY WHATSOEVER.. I HAVE HEARD PEOPLE SCREAMING IN PAIN AND AGONY AS YOU WAIT FOR YOUR TURN..I HAVE NEVER WITNESSED ANYTHING LIKE THIS EVER IN A DOCTOR OFFICE… PEOPLE ARE NEEDING SURGERY ON TOP OF SURGERY THEY JUST RECEIVED.. it’s appalling.. Doctor look as though he have not slept in 22+ years comes in and says two sentences and ask for you to come back again.. SENDING PEOPLE HOME WITH NO PAIN MEDS AFTER SERIOUS PROCEDURES … & THE LIST GOES ON.. so if you plan on going to this place DO NOT GO if you plan on keeping any of your body parts it is very unsanitary. OVERBOOKED AND OVERLOOKED ON MORE THAN ONE OCCASION. … Run Away fast!!! if I could give them a thumbs down I most certainly would. Today was one of the most Horrific Experiences I have ever witnessed in my Entire life. To simply start if you make an appointment it truly does not matter!! You will sit and wait at least two hours after your appointment so if you have any … More

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Dr. Lisa Grant-McDonald and her father Dr. William Grant are two of the best doctors I have ever met. I read a lot of comments about wait time at their office...did anyone stop to realize that they prioritize emergencies. They stop and help the worst of us first. That is not to be ridiculed but praised. They have more compassion for the people and a true desire to help you be as mobile as you can than any two people you will ever meet. The office and medical staff are friendly and helpful. I always know I am going to wait when I go so I give myself 3 hours when I go and know that may run long. What I always know is that when it runs long...they are helping someone in need and I know they never let me leave without seeing me (no matter the time). I only wish I could give them more than 5 stars. I may not always like what they tell me or what they have to cut off but I always trust they have my best interest at heart. What more could I ask for? Dr. Lisa Grant-McDonald and her father Dr. William Grant are two of the best doctors I have ever met. I read a lot of comments about wait time at their office...did anyone stop to realize that they prioritize emergencies. They stop and help … More

Dr. Grant and most of his staff are wonderful! The new front desk staff he hired recently, he needs to fire them IMMEDIATELY. I tried calling in for a refill like I have done in the past numerous times, she wanted to give me a hard time.

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This user rated the provider, but did not write a review

Dr Lisa did amazing fixing a nerve issue i was having in my feet. She went above and beyond to make sure i was cared for and figuring out what was going on. I can not thank her enough.

Set appt and confirmed insurance was accepted. Arrived for appt-an hour drive-and told they don’t accept my insurance. I have NEVER had my insurance denied. It is Aetna-! Real poor processing. If you are going to ask for insurance, confirm PRIOR to an appt because my time is valuable too! Shame I can’t bill this office for my wasted time!!

Their secretary Gladys is standing in on appointments in scrubs and passing herself off as a medical professional. She is giving people advise on what to do about foot surgery when she has no credentials or authority to do so instead of letting people speak to the doctor.

Dr. Grant is GREAT his secretary isn’t so great she’s loud she think it’s her business I don’t see her name no where on the building only on her desk if so . I don’t understand how’s she still working here and she’s rude. Every time our family comes here it always someone new here she probably had an outburst with one of the workers and fired them . Someone needs to seek attention or she will crash this business into the ground with her up rude, never have a clue or correct information for the patients nonchalant attitude. She’s loud in a place of business. She yells from her desk unprofessional. She’s incompetent to be working around patient. Dr. Grant is GREAT his secretary isn’t so great she’s loud she think it’s her business I don’t see her name no where on the building only on her desk if so . I don’t understand how’s she still working here and she’s rude. Every time our … More

Doctor Grant might be a good doctor I have seen him before and do think of him as a good doctor but his office procedures and his staff need to learn customer service, I don't know if I wanna go back. I had an appointment a week ago waited over 2 hours went to the front and asked how much longer it would be, was told there are 5 people ahead of me this was at 5:15 in the evening so I said cancel my appointment and reschedule. I would have been there to probably til 7 o'clock at night had the appointment rescheduled for today, waited over an hour to be told I had two people in front of me, as I watched the other people in the office and I wait over an hour there is a lady ahead of me that waited 2 hours. I also watched people that came in after us and went back before we did. They have a serious problem with over booking and they have a serious problem with customer service. Girl at the front could not even apologize, did not even try to make things better. Will have to find a new foot doctor now. Doctor Grant might be a good doctor I have seen him before and do think of him as a good doctor but his office procedures and his staff need to learn customer service, I don't know if I wanna go back. I had an appointment a week ago waited … More

The wait time is out of control. What is the point of having an appointment scheduled if you have to wait over 90 minutes to be called back. That is rather inconsiderate to the patient. And this happens at every visit to the office. 4 times now. Also, my prescriptions are never called in like they are supposed to be. I have to call the office after I leave not once, but twice to make them actually make the order with my pharmacy. This has happened twice now. The only reason I offer 3 stars? Because Dr. Grant is great. He is experienced and listens to you, which I appreciate. He takes my pain seriously and genuinely wants me to feel better. The office staff is friendly, but they aren’t doing a good job of managing the schedule or calling the pharmacy like they’re supposed to. The wait time is out of control. What is the point of having an appointment scheduled if you have to wait over 90 minutes to be called back. That is rather inconsiderate to the patient. And this happens at every visit to the office. 4 times … More

Back room doctors are absolutely wonderful, Lisa especially. Front desk staff could use some better training though.

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I am a postal worker. I couldn't do my job due to pain. Have been under their care and I'm back almost full duty. Things work if you work on them.

Dr Lisa Grant is Awesome, my first visit almost a year and a half ago she spotted my problem before I even sat in her chair. She took awesome care of me.

Dr William Grant and entire staff fantastic! The office got me in quickly . My foot fracture was diagnosed and being treated. Dr William Grant is very knowledgeable, kind, and compassionate. Excellent care from entire staff, Highly recommend. Gina Beninato RN ,CSA Dr William Grant and entire staff fantastic! The office got me in quickly . My foot fracture was diagnosed and being treated. … More

Very pleased with Dr. Grant-McDonald’s surgical procedure that she performed last week to repair my Jones Fx. Still not having any pain 5 days post op. Sweet compassion and lovely bedside manner. Very knowledgeable and excellent patient education. Thank you Lisa!

Their timing is way off. I was sitting there for over an hour before I was even seen and then they act like it wasn’t a big deal. Ridiculous customer service.

As a new patient here I can honestly say that this experience is horrible and I hate I even came here. The wait to be seen is just like waiting at the pharmacy for your prescription. I arrived at 9:45, My appointment is sceduled for 10:15 and I was just told there are four people ahead of me. This is unacceptable and it doesn't appear as if they even care that this untimeliness causes a big inconvenience for others. As a new patient here I can honestly say that this experience is horrible and I hate I even came here. The wait to be seen is just like waiting at the pharmacy for your prescription. … More

Long wait and rude/condescending. Drew on my wife’s foot unnecessarily, without asking, with a pen... After waiting an hour past the scheduled appointment, with no apology from the nurse or doctor, Dr. William Grant practically interrogated my wife about her toe condition. He gave condescending explanations and then, without asking, drew on her toe with his pen, to explain something he could have simply pointed to. When I gave him direct feedback about his lack of professionalism, he looked incredulously at his nurse as if I was crazy. I would not recommend this practice. Long wait and rude/condescending. Drew on my wife’s foot unnecessarily, without asking, with a pen... … More

This might be one of the best podiatry facilities in VA Bch, but the downfall is their timing. I have waited an hour for an appointment that I was here for 15 minutes ahead of time. This is unacceptable particularly when you have to return to work.

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Very friendly staff. There is a wait time but I’d rather not be rushed and get quality care. We highly recommend!

I went to dr lisa grant I had surgery with a different foot doctor after 6 weeks I was in pain went to lisa and with in2mth she found out What was wrong had surgery in January all I can say she is the best and staff are wonderful to I went to dr lisa grant I had surgery with a different foot doctor after 6 weeks I was in pain went to lisa and with in2mth she found out … More

Dr. Lisa grant and dr.grant and all her and his staff are amazing I have had zero pain since surgery. I have not even taking a advil. I highly recommend them to anyone that needs anything done with there foot problems I wouldn't see anyone else.

I went to a large practice before coming here due to ankle pain from running. At the other practice, I was supposed to see a Physician but they sent me a PA and she gave me a diagnosis without touching my ankle, looking at my shoes, doing some gait stuff, and providing education. Then gave me an Foot Brace which worsened symptoms. The whole visit lasted 10 MINUTES....(I went there thinking bigger practice=better service). I had to find another Podiatrist because running and being active are a major priority. I was hesitant to make the appointment with Dr. Grant since his office is small (blink and miss kind of thing going down the road). I thought that a small practice= not good practice. That visit with Dr. Grant proved me wrong. Dr. Grant was personable, friendly, and professional providing full inspection of my ankle, cited research on differential diagnosis/treatment methods, reviewed my shoes, had me do tests besides x-rays. He did a full work-up with thorough recommendations. He actually spent 45 minutes working with me. The office had a fun vibe to it, Jackalopes on the wall with sunglasses, a real moose head with hats on the antlers, and I couldn't believe they played Dead Kennedys, Ramones, and other Punk music in the office (very chill vibe). The wait time was minimal 15-20 minutes (I went at busy time 2:00pm). Leaving here, I felt knowledgeable about my DX. I understood what was needed to fully recover and what to expect if it doesn't heal within the given time frame. If my PTTD symptoms subside when running, I know that healing/recommendations worked but if not, I am happy to go back for more intensive treatments. Fully recommend Dr. Grant. As a runner putting 4 miles 4 days week (5:30pace) and 8-13 mile runs 1x week (6:30-7:00pace), I felt he knew his stuff and cared for the patient. I went to a large practice before coming here due to ankle pain from running. At the other practice, I was supposed to see a Physician but they sent me a PA and she gave me a diagnosis without touching my ankle, looking at my shoes, doing … More

Whatever is wrong with my feet when I come in Dr.Grant will make it better. Wait time has improved. He listens then tx. All the assistants are friendly, kind, and professional, even the tattooed ones????. Has been a patient since 1996, with no regrets. Great team !

Growing up, my second metatarsal was always longer than the rest of my toes on both feet. As a kid, i felt embarrassed and ashamed of what my feet looked liked. Not only was I worried about the appearance of my feet but I could never stand longer than 1 hour due to the pain of my long toes. Shoes were always problem for me and I never wore sandals or open-toed shoes in public to avoid weird stares or questions. As I got older, I went to several pediatric podiatrists and no one could ever tell me what the real problem was. No one bothered to take X-rays let alone sat down with me to ask questions and try to come up with solutions for my feet. When I moved to Virginia Beach, my parents and I made it a mission to try to find a doctor who would listen and express concern and/or interest about my case. We were then referred to Dr. Grant and as soon as he saw my feet he told me he would help me and that he had the solution as to what he was going to be able to do to fix both my long toes and my pain due to those toes. I could immediately tell he was he was interested in helping me. He explained my options and recommended a toe-shortening surgery; which was a complete success for both feet. Both surgeries were done in Sentara Hospital and did not last more than an hour. Post surgery was pleasingly quick and recovery took less than 3 months. Both of my feet are completely beautiful and I now wear sandals and open-toed shoes without having to worry about the shoe not fitting to my foot because of my long toes or having pain. I am back on my 2 feet and live life better than i was before. If you have ever dealt with doctors who simply do not care or show sincere concern about your case, go to Doctor Grant. He is the best doctor I have come across with. Such a generous and happy soul who you look forward to seeing every time you have appointment with him. I am infinitely grateful for all that he did for me since the first day i came in to see him. Words do not suffice my gratitude towards him, his daughter, and all the staff that work alongside him. Thanks to them, I gained my confidence back and I would recommend him to anyone and everyone. Thank you to Dr. Grant and his team. Growing up, my second metatarsal was always longer than the rest of my toes on both feet. As a kid, i felt embarrassed and ashamed of what my feet looked liked. Not only was I worried about the appearance of my feet but I could never stand … More

I have been seeing Lisa Grant the past 2 months. I came here for a multitude of issues in my ankles and feet, not localized to one location. Unfortunately, there are no answers yet. However, Lisa has been the first doctor to really take my concerns seriously. I have widespread chronic pain and issues and she has been committed to figuring out how to help me as a whole, not just my feet, with necessary referrals. I have worried for years that I will spend my life in pain and without answers, but it makes me feel better that she is proactive and listens and doesn't dismiss my problems as real. Also, appointments are easy to get in for - have not had to wait a long time for availability so that is a plus. I have been seeing Lisa Grant the past 2 months. I came here for a multitude of issues in my ankles and feet, not localized to one location. Unfortunately, there are no answers yet. However, Lisa has been the first doctor to really take my … More

As far as visit goes they are a great practice. However , I encountered a rude associate by the name of Christine. I have always called to make a payment through their office with NO ISSUES. However today Christine took my call and when I asked her if I could make a payment she told me I needed to call the billing department because it wasn’t her job and she had other things to do. To say that I was taken back by such rudeness of customer services was an understatement. I took her name, thanked her and hung up. In the near future taking a few minutes (which is how long it always took with the other associates) & going about it politely leaves a lasting impression of the overall environment of a business.

Horribly rude doctor he didn’t listen to what the problem was looking at my foot for 3 minutes asked if i wanted surgery didnt let me speak nor tell me what the surgery was for so i just got up and left . and the wait is ridiculous

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Cant get any better .Love them all

Really Great Doctor Explains Everything.

Awesome staff, very quick scheduling. Treatment was effective

Great atmosphere to wait to be seen. But I love those guys. Dr Grant will make it right.

This place is the best!!! I've been one of Dr. Grant's patients for over ten years!!! I love the friendly staff as well!!! I will recommend this place to others!!! Thank you for you great service!!!

This was my first visit and many more to come..the Staff and Dr.Grant are friendly and on point. I had a good feeling when I walked in.The decor in the office is quirky and fun.Thank you to Dr. Grant ,Stacy and staff..

Love Dr.Grant (the daughter) Love the staff they are so sweet and helpful and I never wait long for my appointment. I’d recommend this place for long term treatment although I think it could use some technological advances like online setup!

Thank you Dr. Grant and Staff for your great attention and always counser about my ankle and foot problem when in whit chronic pain and know is in a moderate level. Is good to be in a very less pain situation I am very grateful for you great services. I highly recommend Dr. William ????????????????????

Dr. Grant is a wonderful doctor. He has such dedication to his patients and has a very caring and compassionate staff! Thank you for all you do to keep our feet and 10 piggy’s happy! Lorraine Mims Dr. Grant is a wonderful doctor. He has such dedication to his patients and has a very caring and compassionate staff! Thank you for all you do to keep our feet and 10 piggy’s happy! … More

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This user rated the provider, but did not write a review

Not HAPPY with this Dr or Results

AWAITED FOR HR PAST APPT TIME DECIDE GO SOMEWHERE ELSE.

Great Dr. most knowledgeable I’ve found. Wait time is the worst I’ve ever experienced in my life!!!!! Second time coming and yet again 2-3hr wait time is ridiculous! They need a better system to get to the patients!

The wait was horrible but he was the most knowledgeable Dr. Ive found in 3 states and 7 visits seeing other specialists.

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Awesome dr!! Hate the injections but they work ,one caring dr!!!!

Great place for foot care. Doctor Grant is the best and the staff is friendly. Highly recommend.

Wait can be extensive - unfair to those on schedule, but enjoy office atmosphere and jolly doctor! Good results.

Dr.Grant and the staff definitely work well together,Dr.Grant definitely has eased my concern knowing the experience that he has. Thank you for the care over the years. ????

Great Doctor! He fixed my foot! Now went back to get another problem fixed! Great atmosphere, friendly staff! And enjoy the piano man☺

Well worth the wait! Dr. Grant got right to the source of my problem and took the time to answer my questions. He was also concerned about cost/benefit trade-offs. The atmosphere in the office reflects the passion for excellence he has and expects from his staff.

I have been Dr. Grant for many years do to my multiple issues with a torn achilles and numerous other issues. Not only is his staff wonderful, but you have to wait in the office hours for the greatest. Dr. Grant believes in limb salvage... The others Dr.s don't. Choose wisely

Dr Grant is the BEST at what he does... He is direct to the point and tells it like it is; he only wants what is best for his patients and he goes the extra steps to get answers to what is going on; he can take a look at you and can almost diagnose what is ailing you. The whole office is friendly and can be loud but funny; they are always smiling and laughing and having a great time... if you go in there feeling down you have to come out feeling better. There may be a wait time for your scheduled appointment -- so do not be in a hurry or rush and I don't suggest having another appointment on the same day you go to see him. Dr Grant is the only Physian there and he takes time up with his patients; he also treats extreme cases and emergency services; he treats a lot of severely ill patients and provides most excellent services to them. Dr. Grant has been treating my mama for almost a year and I only wish we could have met him a lot sooner; my mom had been misdiagnosed for years and have had poor diagnosis from other Dr's in the same or similar profession; they either wanted to subject her to painful unnessary treatments and procedures or just write her off or see her to get the insurance benefits (in my opinion). But Dr Grant on the very 1st visit had already gave a diagnoses and started treatments and working with her to get her up and going; the only set backs she has had was not due to him not treating her properly but it has been to other health issues which unfortunately set her back with him. Dr. Grant is the BEST and we just love him! Dr Grant is the BEST at what he does... He is direct to the point and tells it like it is; he only wants what is best for his patients and he goes the extra steps to get answers to what is going on; … More

Great doctor, great customer service. however, what matters is the final result. Doctor Grant is a genius and extremely knowledgeable, while other doctors relied on X-rays, he ordered an MRI to determine the exact problem with the soft tissue and repaired the damaged foot. This is definitely a brilliant down to earth man. However, my unsolicited advice to you is, if I may, only get foot surgery as last resort, it is extremely painful and it will take long time to recover. Great doctor, great customer service. however, what matters is the final result. Doctor Grant is a genius and extremely knowledgeable, while other doctors relied on X-rays, he ordered an MRI to determine the exact problem with the soft … More

This doctor is horrible!!

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Was waiting an hour and a half with 3 people still ahead of me.No one should have to wait a hour two hours or 3 to see a doctor for the first time.They over scheduled people and that's ridiculious.Also I over heard Dr.Grant tell a patient stop spreading Christmas cheer and go sit down.Really.How rude.Im going to go see someone else.

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Great Doctor ! First rate care !

I had a triple arthrodesis performed and this doctor rocks. Great atmosphere at his office. The assistants are very helpful and nice. I love when the piano player is there.

Dr. Grant and Staff are excellent! I came to him in 2013 with ruptured Achilles tendon and he noticed I had drop foot also from a 2009 spinal cord injury. My gate was horrible and he was able to operate and fix my tendons and drop foot with his amazing external fixator. Today I am able to walk and be more active. A Special Thanks to Dr. Grant.. Dr. Grant and Staff are excellent! I came to him in 2013 with ruptured Achilles tendon and he noticed I had drop foot also from a 2009 spinal cord injury. My gate was horrible and he was able to operate and fix my tendons and drop foot with … More

The staff is great and friendly. Dr. Grant is the second Dr. to operate on my foot. His thorough analysis of my foot along with his expertise gave me instant relief of pain. The experience was totally worth the visit as well as a 180° turn around from previous foot doctor. I'm well on my way to recovering from a flat foot thanks to Dr. Grant and his great staff. I would highly recommend Dr . Grant Foot and Ankle to anyone. The staff is great and friendly. Dr. Grant is the second Dr. to operate on my foot. His thorough analysis of my foot along with his expertise gave me instant relief of pain. The experience was totally worth the visit as well as a 180° turn … More

My name Jesse Duren , I have had the pleasure of knowing Dr. Grant for seven years in which he has fixed both of my feet. There is not a more caring Dr. on the Planet! He cares for all of his patients and will fix the most complex problems with your feet. Dr. Grant will tell what needs to be done and its up to you todo what he tells you to do to fix the problem you are dealing with. He saved my life last year by checking my vital signs in his office. I had to have a heart by-pass. Thanks Doc!!!!

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This user rated the provider, but did not write a review