Dr. Veronique Baptiste Germaine

We were very impressed with the kindness and caring of the doctor and staff. I highly recommend this optometrist and office. Thank you!

This user rated the provider, but did not write a review

Always a great experience. Thanks Doc!!

I'm Andrew's mom and I had a terrible experience dealing with the office staff from the moment I had to order new glasses, because my son accidentally broke his glasses. I placed the order the second week of December 2018, three weeks went by and I heard nothing so I called and was told I had to wait for the doctor to return from vacation. I called after the doctor returned from vacation and was told they had nothing on record showing the glasses had been ordered. I was angry, because my son needs the glasses for school and general use. Then I called back and was told that the order for the glasses had just been placed, this is now more than a month after I placed the original order. I then asked to speak to the doctor and was told the doctor was not available in a very nasty way and was hung up on. I called back to see when the doctor would be there, they never asked for my number or offered to take a message to pass on the doctor and was completely disappointed that I had ever done business with this office. The main take away is the complete lack of professionalism and the nasty demeanor from the staff handling the phone calls. No professional etiquette whatsoever, the doctor needs to either advise the staff of the affect they are having on patients and train them properly or replace them with people that will represent the office in a more professional manner. After more than 7 years going to this office I had never experienced anything like this and will no longer do business with a staff that treats patients in this manner. I don't enjoy giving bad reviews, but this was such a bad experience that I felt it necessary to share what I went through. I'm Andrew's mom and I had a terrible experience dealing with the office staff from the moment I had to order new glasses, because my son accidentally broke his glasses. I placed the order the second week of December 2018, three weeks went … More