Dr. Thomas Vail

Great service since 1993. Has always been concerned about my well-being.

Office staff is completely unprofessional. They would not give lab my insurance information at first and when they finally did, they gave wrong insurance information twice. They said they billed my shot to the insurance company and said it was not covered. They never billed by insurance company, because I called my insurance company and they said it was never billed. Then they said shot was a non-covered service, which was untrue because it is a covered service. I think they decided not to bill it because they were going to have to write most of it off, so instead they said it was not covered and collected the money. If you even think of going to this office, run for your life. Most unethical office I have ever dealt with. It is really too bad because Dr. Vail is a good doctor. His office staff is a real nightmare. All they care about is how much money they can get out of you.

I star speaks for itself.

This review reflects my time as Dr. Vail's patient from 2019-2022, when I moved out of the area. He treated me for foot pain, toenail fungus, and broken foot. He was always courteous, listened and responded to all my questions. He was professional and interested in my concerns. He was efficient and thorough.

I was a patient until I moved away. He treated my foot pain, toenail fungus, and broken foot with a combination of friendliness, professionalism, and care. Dr. Vail is knowledgeable and courteous. He is quite efficient. I had excellent care from him from 2019-2022.

Completely rude an unprofessional staff. I put up with it for a while because that was my only option to have my orthotics rebuilt. I have finally had enough and decided to go elsewhere and just buy new orthotics. I have never seen any business be so unappreciative of their customers. Could be why the waiting room was empty.

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Very rude and unprofessional, I didn't make it pass the receptionist who was very rude to me. Would not refer my worst enemy here.

I took my MIL to see Dr. Vail. They were nice to her which I appreciate. However I was treated like dirt from Dr. Thomas Vail & his assistant. The receptionist was very nice. I was treated like I.was not supposed to be there . I was asked where here granddaughter was & was interrupted when I was trying to tell them when the last time she had her toenails trimmed. I felt like I was treated unprofessionally. I am her full- time caregiver I expected to be treated with respect. I took my MIL to see Dr. Vail. They were nice to her which I appreciate. However I was treated like dirt from Dr. Thomas Vail & his assistant. The receptionist was very nice. I was treated like I.was not supposed to be there . I was asked … More

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Very bad pain in my foot, currently limping badly. Waited a week for my appointment. When I arrived I expected to pay my co payment and be seen. My co payment is 20 dollars which is what I brought with me. Instead they charge you up front for what your insurance may not cover. I'm blessed enough to have great insurance and have never had anything like this happen. They expected me to pay 115 dollars and my copayment before I could be seen. I was turned away because I had only brought my copayment. Very bad pain in my foot, currently limping badly. Waited a week for my appointment. When I arrived I expected to pay my co payment and be seen. My co payment is 20 dollars which is what I brought with me. Instead they charge you up front … More

This doctor is billing copays and then wanted an addition $95 because they could see my deductible was not met. The provider is in network and prohibited from balance billing. But provider wants to charge up front when they are a fully aware that the insurance in network pays at 100% of allowed amount. Unless a procedure is done, as this was a consultation, no procedure. Demanding an additional $95, I liken to extortion for medical care. As his consumer base is elderly, I find this practice extremely predatory for a population that will not question his demands. This doctor is: Dr Thomas F Vail Findlay,Ohio 419-423-18888 When I stated that I would file complaint, doctor refused to see me even with me willing to met his demand. As I need my feet checked. Purpose of the copay system is to prevent balance billing and etc.. This information is not disclosed until 11/11/19 after I had waited weeks to see him.

Dr. Vail and his staff are incredible!!!! I would recommend to anyone.

Office manager is not personable and was short and rude over the phone

Great service. Very nice staff and well organized I'll be going back for any of my foot needs

I've had a great experience with Dr. Vail and his staff. I would recommend him to my family and friends. Great Doctor with a personality, I don't feel like a number.

Save your money. Do your research and go to ANY other podiatrist. Rude, dishonest, disdainful, haughty staff. Very unprofessional. The staff needs a complete overhaul.

I had an ingrown toenail removed by Dr. Vail that I previously had treated by another podiatrist and my family physician. Dr. Vail put me at ease and I haven't had a problem with it since! He has a great sense of humor and his staff is very professional and friendly. I continue to see him as does my entire family. He recommended orthotics for me since I work on concrete and they have helped my heel pain. I would highly recommend him.

I was having severe heel pain. Dr. Vail and his staff were very helpful and informative, explaining all of my options and outlining a treatment plan. I now walk pain-free. The wait time in his office is very minimal, his staff is very friendly and he has a clean, modern office. I would highly recommend Dr. Vail to anyone suffering from a foot ailment.

Dr. Vail and his staff have provided me with top notch care as I've suffered from heel pain for several months. Dr. Vail understood my concerns and informed me of all options on how to successfully handle my symptoms. His staff was very friendly and knowledgeable. I'd highly recommend him to friends and family experiencing foot issues. Class act.

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

I had been to 2 other doctors and got no relief. Dr Vail had me walking with much less pain after the first visit.

I went to Dr. Vail for foot and leg pain . Dr. Vail and his staff was outstanding. I did not have to wait very long for an appointment which was nice when you are in pain. He put me in a foot brace at night and foot Orthotics . I highly recommend Dr.Vail for any foot issues you might have. His staff is very friendly.

Dr. Vail is very friendly and his staff is also. They are always able to get be in for an appointment quickly when I have my ankle pain. Thanks so much.

Dr. Vail's office is very professional and the care you receive is top notch! My experience over the last 3 months has been very positive taking care of my foot pain. I would highly recommend Dr. Vail for your foot care needs. Don't wait another minute if your in pain. Duke Sugg