Thomas D Coats

The office manager was extremely rude during a phone call and admitted that our conversation was being heard by other patients.

My initial visit was greatly improved upon and I am very happy with my care.

Even though I like and respect Dr. Coats, the staff in the front office alone have caused me to seek assistance elsewhere. They are some of the rudest people I have ever dealt with.

The doctor was fine. The front office staff is absolutely miserable and rude. I went there for a few years but switched because there are plenty of good eye doctors out there and I don't have to deal with a miserable front office.

I have been a long time patient of Dr Coats and his care has always been A+! Recently had an issue and the staff bent over backward to help me out. I am so surprised to see any negative remarks as I find this office to be accommodating and always friendly. In fact, I don't go to many offices that know me by name, especially when I am only seen yearly! I have been a long time patient of Dr Coats and his care has always been A+! Recently had an issue and the staff bent over backward to help me out. I am so surprised to see any negative remarks as I find this office to be accommodating … More

Dr Coats has been my family's eye doctor for over 15 years. He has provided diagnosis and treatment for many conditions over the years. When testing or referral to another doctor became necessary, his staff was very helpful. He and his staff got me in with a specialist at Wills within days when he found a concern behind my eye. Many treatments later, Dr Coats continues to be involved in my care and followup. He truly cares about his patients! I recommend Dr Coats often to family and friends. Dr Coats has been my family's eye doctor for over 15 years. He has provided diagnosis and treatment for many conditions over the years. When testing or referral to another doctor became necessary, his staff was very helpful. He and his … More

Have gone to this practice for a long time. Always been happy with staff and the doctor. Highly recommended. Wait time is minimal and exam is always thorough.

Dr Coats has cared for me and my whole family for over 15 years. He has provided outstanding care to all of us. I have never had to wait more than 15 mins after my appointment to be called back with technician. Everyone has been helpful and kind. If I need to have a test or see another doctor, the staff always helps organize this. We will continue to refer family and friends.

Terrible. Warning! Do not go to this practice. This doctor has a major attitude. All my family members and friends went to the same doctor. He has a very short fuse for no reason. Everyone of them switched and no longer a goes to him. He may even be a racists. The faster they get rid of this guy the better. He probably needs a sign outside his office that says whites only. Even those days are over, this guy never got over it. Terrible. Warning! Do not go to this practice. This doctor has a major attitude. All my family members and friends went to the same doctor. He has a very short fuse for no reason. Everyone of them switched and no longer a goes to him. He … More

He has been my eye doctor for only a few years but, he has always been professional. A year ago I had an issue with my eye and I called and he took me 20 minutes later! I never had any issues with the staff but, I arrived on time.

He is rude and abrupt. If you're looking for bedside manner, this is not the place. I've seen him twice - both times he'd just eaten bad smelling foods and there was a significant odor.

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I was a exactly 17 minutes late (they have a 15 minute late grace) for my appointment and while that technically merits a cancellation and reschedule, giving me a break would have been the kind thing to do considering my insurance was running out in a day. I was in the office the day prior for a "problem" appointment and today was the follow up. They still turned me away. I'm not surprised because the day prior, at my previous appointment, It struck me how unfriendly both the nurse and receptionist were. I thought, what a miserable office when I left. Today's cancellation--even when I asked to see the manager explaining my circumstances--confirmed the negative office. Unkind people. When my vision plan returns, I won't be going back to an office who obviously doesn't really give a hoot about their patients well being. I'm sure they could've worked with me if they really did care. I was a exactly 17 minutes late (they have a 15 minute late grace) for my appointment and while that technically merits a cancellation and reschedule, giving me a break would have been the kind thing to do considering my insurance was … More

the best!

Provides outstanding eyecare for my whole family! Amazingly patient with my special needs daughter. Always a great experience!

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Awesome staff! Great bedside manner!

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