Stephen Emerson Kessler

I've been waiting a week to make an appointment. Left 5 messages. No one ever answers phones or returns calls.

Waiting on hold at least 10 minutes to simply speak to any live person and only allowed to leave VMs for everyone else. Takes them 1 to 2 days to respond. I couldn’t get a prescription filled for 11 days due to this VM problem and they don’t read what the pharmacy’s concern is, they just resend the original prescription with the same problem. After days when I finally got to speak to the Office Manager she wouldn’t answer my question when I ask if she thought it was even possible if her office had dropped the ball at all.

If you are looking for the following things when you interact with your doctor’s office then this is your ideal place: • Waiting on hold at least 10 minutes to simply speak to any live person there • Leaving a message for the Doctor or Doctor’s assist and then miss their call placed at the end of the day when you can’t take their call, resulting in day(s) to have simple back and forth communication take place • The assistant in the room say they have submitted your prescription to the pharmacy, only to find out days later they only submitted your demographic information and neglected to include the prescribe medicine. • Then call back and have to leave a message and received no return call from them within a customary 24 business hour period and wait on hold at least 10 minutes the next day with for the receptionist to be told your expectation of resolution is unreasonable since that person never comes into the office on Mondays. • Then you call the pharmacy to find out they finally did receive the full prescription after 6 days but they have also been waiting for the doctor’s office to respond to a needed clarification on the prescription and this Doctor’s office provides no way to speak to a live person to solve the situation quickly and the pharmacy is forced to leave Voice Mails that may take a day or 2 to be responded to. • Then you find out this doctor’s office didn’t not take the time actually understand what question the pharmacy needed answered and just robotically sent the original prescription again. • Then when you speak to Office Manager regarding why it has been 11 days and you still don’t have the prescription filled and you ask her if she thinks it’s even possible if her office might have dropped the ball on anything, she evades answering the question, then this is the right type of doctor’s office for you.

Excellent dermatologist who explains in detail and takes care of his patients. I have been a patient for years. Skin cancer is not pretty and scarring will occur after procedures, people need to understand this. I would recommend him to anyone with skin conditions. Darby

Excellent Dr, excellent staff

Excellent dermatologist. Very thorough. Personality plus +.

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i have been going to Dr. Kessler for over 5 years. Wait times used to be bad but not so much the last couple of years. He and his staff are always friendly and easy to talk to. I have the type of skin that scars easily and as long as you follow directions, the scaring is minimal. I highly recommend him and have recommended him to anyone looking for a dermatologist.

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He removed a mole that looked unusual, left large hold in arm, did not consider how this might look afterwards, very unhappy. I've had other moles removed by another Dr. and they ensured the scar was minimal, even used a stich or two as needed.

Dr. Kessler seems like he is doing everyone a favor just by showing up. His patient skills are terrible, the last time I saw him he was upset that he couldn't leave early and I felt he took some of it out on me. I wouldn't recommend him to anyone.

Wait time is terrible. Always 45 min to hour wait. Sometimes longer. Staff are not friendly. I can see why, everyone in the waiting area are upset about the wait.

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