Dr. Ronald Brown SR.

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I never got to see the doctor, but the experience with his staff was horrible! I called to schedule an appointment and was initially told that their office would not see me for a second opinion. I pushed back on this and the receptionist with whom I was speaking said she would check with her supervisor to be sure. I got a callback from them the next day and they requested that I have my med records sent to them from my PCP and GI specialist. I did this the same day and called multiple times to confirm they received them over the following two weeks. Each time I called, I was told someone would call me back. They never called me to confirm receipt of my records, to request additional information nor to set an appointment. Dr. Brown may well be a great doctor but I will never know, as I refuse to do business with an office whose staff has demonstrated such poor communication and professionalism.

I have been a patient of Dr. Brown for over 15yrs. He is the absolute Best! I couldn’t have asked for a better Doctor who cares for you and want to make sure you are taken care of as a patient. He has the very Best bedside manners during the times I was hospitalized and makes you feel comfortable when you are worried about a test and/or procedure. But his staff drops the ball every time. I don’t know why is it that when you call they act as if you are a bother or getting on their nerves. If the messages would be delivered to Dr. Brown in a timely manner I wouldn’t have to keep calling. The one thing that upset me the most since I have been a patient there is when I was Really sick from meds I was on. I called to schedule an appt to be seen and also get some nausea meds. Well I went thru at least 3ppl….All giving me the run around in the office ONLY to learn that the reason I couldn’t get meds or be seen because I owed $75. I had no idea I did and instead of telling me WHY I couldn’t get an appt I was put on hold and call just sent around the office. I was REALLY upset & moved to tears that I was treated that way when ALL they had to say a balance was owed and I would pay it. It wasn’t the problem about the payment with me but the fact that they refused to even just tell me why I was being treated this way. I know they have dropped the ball in giving messages to Dr. Brown but I would have NEVER thought they would interfere in me being seen as sick as I was without just telling me the reason was because I owed $75. Like I have stated Dr. Brown is the absolute Best and has provided the Best care for me. But his staff is rude, irresponsible and could care less about your care as a patient. I have been a patient of Dr. Brown for over 15yrs. He is the absolute Best! I couldn’t have asked for a better Doctor who cares for you and want to make sure you are taken care of as a patient. He has the very Best bedside manners during … More

So I write this review with a very heavy heart....What can I say...I really liked Dr. Brown Sr...still do- good doctor with a charming personality; however after problems with his staff on numerous occasions- bad attitudes, inconsistencies, messages not getting to Dr, Brown in a timely manner or him not getting messages at all started to become frustrating. His staff like to over-talk you instead of having the "ears to hear." Now the icing on the cake comes a few days before I am scheduled for a procedure that Dr. Brown felt like I needed done after a phone call we had after explaining to him that I have been in excruciating pain and have been seen in the ER at AU because I was unable to get in touch with him (another long story). I get a call from his office on Monday morning, March 29th- from one of his office staff name Shay (Shae)- telling me that I was scheduled for a procedure on Wednesday, the 7th- and also that I needed to get blood work that Monday prior to my procedure as well- she would send all the information via mail. I think everything is a go... On March 31st, I get a call from Shay )Shae) again telling me that she called my insurance and that my deductible was not met therefore I would have to pay $350 out of pocket- my thoughts instantly is- why was not the pre-authorization with my insurance company done before the procedure was scheduled? That is normally how it works...I told her so and told her to cancel because I knew my deductible would be met in a few days or so because I just had a large claim that didn't hit my insurance yet which would satisfy my high deductible. Also, everyone just don't have $350 laying around. Today, I get a call from another staff member Ms. Alice- who calls and say that Shay made a mistake and that I would just have to pay 150.00- the thing is...I am out on medical leave and have been sick for a while...I just didn't have it at the moment- the big issue I have is this: I have seen Dr. Brown before- phone consults. telemedicine, numerous CT Scans and he have performed surgery on me and through all of that - the only balance I have ever had with Dr. Brown is $23. Ms. Alice had the nerve to throw up that I have a $23 balance- REALLY!!! and if I would pay the $150 + the $23- he can go forward with the procedure. After performing this procedure, Dr. Brown would have received a hefty sum from the insurance company, but his office is worried about $23 and $150 that I just didn't have at the moment- people do have other bills and responsibilities. So this leads me to believe that money is the driving factor and not true patient care- I started off feeling special- as if I finally found a provider who was not driven only by financial gain- I know he has to get paid for what he does; however insurance was going to pay 90% of it - probably even more- $150 could have been set up on a plan or could have been set up to be paid on a arranged date- It is sad- and that's why I say- I write this with a heavy heart and spirit ...people claim to be christians and so forth; however if you are - ask yourself what would Jesus do? I wasn't and never will ask for a handout but compassion and understanding goes a long way and speak volumes. Very disappointed. This could have been handled very differently. My advice- get staff that is compassionate regarding your patients, have them to be professional and to also know there jobs and what is expected of them before hiring them. Office Management needs major attention. So I write this review with a very heavy heart....What can I say...I really liked Dr. Brown Sr...still do- good doctor with a charming personality; however after problems with his staff on numerous occasions- bad attitudes, inconsistencies, … More

Dr. Ronald Brown Sr. has been my doctor since 2005. I recommended him to everyone who was interested in a specialist, who specializes in stomach related issues/problems. Even they had nothing but great things to say about him when they spoke to me after each of their appointments. He's great!

If I could zero stars about Ronald brown Sr i would this guy talks a good talk but he's full of garbage and he's money hungry he really doesn't care about his patients unless you are paying him lots of money to him you are just another number. His staff is awful they don't know what they are doing, You can't hire family and expect the best... Hes awful I would dare let my little dog see him and that's am under statement

This Guy is a money hungry Doctor

Really disappointed in the treatment of my wife by your staff !!

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This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

Dr. Brown is a good and compassionate doctor. My condition is not curable and it really stresses me out, but when Dr. Brown walk into that room, he love up on you and all the stress goes away. He struggles hard to find a solution to your problem. And what I like about Dr. Brown is, if he can’t help you , he will search for somebody that specializes in that field. I recommend Dr. Brown to the young and old, the rich or poor, the black or white.

As always, he's kind, LISTENS, gives helpful information, and goes over treatment plans thoroughly. Wouldn't go to anyone else!

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Dr Brown is an excellent doctor who shows care and compassion for his patients. If I was just rating him, he would get 5 stars. His office staff is the worse I have ever dealt with. It took over a month to get a refill processed through them and it was wrong. This office staff is worse than dealing with the government. I give them 1 star. Dr Brown needs to hire better people to work for him.

I am glad to have Dr. Brown as my Dr. He is the type of Dr. that I would recommend to anyone that may need a gi Dr. And he is the best.

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Professional, caring staff and Doctor. After being a patient on and off (as needed) for 7 years, I cannot speak highly enough of Dr. Brown and this practice. My wait time has varied according to the needs of those ahead of me in line, but it's been worth the occasional wait to be attended with undivided attention, integrity care and excellent diagnostic skills.

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This user rated the provider, but did not write a review