Dr. Rodolfo Enrique Fernandez

How sad it is to have to change a review from 5 stars to 1 star, I have been with Dr. Fernandez for 6 years, everything was going very well until he change his staff. This is what happened: The doctor referred me to an ophthalmologist and gave me the referral, On Friday the ophthalmologist's office called me and told me that the reference had to be edited (to the name of the institution, not in the name of the doctor) and that I would not lose my appointment since the referral only had to be corrected. So, I called the office the same day I was told about the error, and a receptionist named Bobby said she would have the doctor sign and send the referral directly to the specialist because she couldn't send it to me (in 6 years that had never happened) my appointment with the ophthalmologist was at 9:00 am, I arrived for my appointment and the referral was not there, I had to call the office several times and they just put me on hold every time I called, on one occasion the wait was 37 minutes! I waited until 12 noon yeah 3 hours, the whole situation was already insane, I ended up missing my ophthalmologist appointment and rescheduling, so I decided to go pick up the referral in person when I walked in the receptionist with pink hair went to her computer and immediately printed it out and gave it to me, which got me thinking, what was the reason it took so long why they just decided not to fax it or pick up the phone. Two days later I called to ask for a refill of my meds and was put on hold again. I never imagined that it would be something personal since our relationship is not personal but from doctor to patient. Two days ago, I received a letter saying that I have been discharged from the office without giving me any explanation and without giving me refills of my medications. I tried to sign in to my portal to get my medical records and I no longer have access. I find it extremely unethical since I received no explanation, I ran out of my medication, and I can't even ask for a refill since every time I call, they put me on a long hold, they are putting my health at risk. And of course, there is no way to speak directly to the doctor because everything is through these girls at the reception.

(Translated by Google) I feel very pleased with the doctor and I have been his patient for 8 years and his treatment has always been very good. (Original) Me siento muy complacida con el doctor e sido su paciente por 8 años y su trato siempre a sido muy bueno.

After 2 half years of care, I learned that the service is nice and polite, however the care is not geuine. No need for details. They won't allow it.

After 11yrs, picked Dr Fernandez as new Dr. Stated seeing 2/22. It’s 5/22& I’m happy with Dr & Staff. I’m 50 & DEMAND a good bedside manner which I found. 5 visits in & everyone is friendly & honest. Dr is honest but tells you”the way it is.” Offers ways of handling problems & gives you his opinion. Every visit, gives you print out of what you talked about for your records, necessary referrals, recommended changes, ie. everything that occurred during visit. Highly recommended & seems to truly care about his patients with a smile on his & his staff’s faces. Thank You Dr Fernandez & Staff. After 11yrs, picked Dr Fernandez as new Dr. Stated seeing 2/22. It’s 5/22& I’m happy with Dr & Staff. I’m 50 & DEMAND a good bedside manner which I found. 5 visits in & everyone is friendly & honest. Dr is honest but tells you”the way it … More

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Dr Rodolfo E. Fernanedz, MD is the best Dr.een to in 7 years. I selected him due to insurance coverage change and I an so glad I did. I use to go to B/W Health -Lakebridge. Worst ever!!! Just an assembly line. Dr. Fernandez really took his time and found things the other Dr's office just let go and did not care about that were very crucial to my care as a Liver Transplant recipient. In addition, the staff , Rachael & Brandy are always right on their job and have always treated me very well. They both always satisfy what my reason for contacting them is. No waiting 3 days to maybe get back to you. Great Office Dr & Staff. . Thank you. Dr Rodolfo E. Fernanedz, MD is the best Dr.een to in 7 years. I selected him due to insurance coverage change and I an so glad I did. I use to go to B/W Health -Lakebridge. Worst ever!!! Just an assembly line. Dr. Fernandez really took … More

Terrible, unprofessional, do not go!! Two weeks earlier, I set up an appointment for 9:15am. The day before the appt, I tried to call 3 times at 3 different hours of the day, no response. I expected some information either a call or email to state whether it would be open due to weather conditions. Nothing! I get to the location at 9am, no one is there, the office is completely dark, no lights. They are supposed to open at 8:30am. I tried calling at that moment, no one picked up or replied. Ridiculous, they don't even tell you they won't be open or to reschedule, didn't even offer to have telehealth or in person. Unprofessional. My appointment was Tuesday not Monday. I received only one call which was to schedule an appointment. Such excuses. Terrible, unprofessional, do not go!! Two weeks earlier, I set up an appointment for 9:15am. The day before the appt, I tried to call 3 times at 3 different hours of the day, no response. I expected some information either a call or email … More

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Poor communication & rude staff.

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This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

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Dr Fernandez and his team are wonderfull

My first time visiting Dr Fernandez, it great, staff was great

Dr Fernandez is a great Doctor very personable and caring takes value in my health

I have been going to Dr Fernandez for quite a while I really like how he treats me and my symptoms he is a really caring doctor

Dr. Fernandez & his staff are really friendly , helpful aundertsanding of your health issues. They treat you with respect. First vist I felt really welcomed. I highly recommend him! I would say he is one os the best Dr. Also for the latin community is better , his spanish is fluent and his receptionist also speaks Spanish.

Had a great jugar at Dr Fernandez's office. I called in the morning to change my appt. Because of a change in my plans. They saw me that same afternoon and didn't have to wait much at all. Staff is super friendly and professional. Good job Dr F.

I have been going to Dr Fernandez for years now and just recently started getting Biodentical hormone replacement pellet therapy from him and have never felt better. My hot flashes have totally went away and I feel like my self again. Dr Fernandez truly cares about his patients!!

I have been waiting for this appointment for a week, I glad I did. Excellent Services, very professionals ,very pleased with Dr Fernandez . He took his time to answer all my questions about my father. The Staff was very kind and always smiling.

I have been working with Dr. Fernandez for almost 5 years. I have never come across a doctor who takes his time with his patients and listens to their concerns. Patients never feel rushed. I am told daily by our patients how loved Dr. Fernandez is and how much he has helped them. He has also helped to encourage me to reach my goals and become healthier and lose 85 lbs! He is an amazing doctor. The office is like family, you will always feel welcome! I have been working with Dr. Fernandez for almost 5 years. I have never come across a doctor who takes his time with his patients and listens to their concerns. Patients never feel rushed. I am told daily by our patients how loved Dr. … More

Very convenient, same day appointment, thank you

Dr. Fernandez is a wonderful doctor and is very supportive with any condition...weight loss and exercise goals as well . He’s very informative and will take as much time as he can explaining anything you need to know , he is very thorough. Also Pria Wellness offers anything you may need too assist in your weight loss goals from food supplements to medication and a phone app as well . I wouldn’t trade him for the world I am blessed to have him as my Doctor .

Front desk staff very polite , and professional. Dr Fernández was very compassionate, he listened to my problems and he helped me to go forward with my healthcare issues.

I’m sure Dr. Fernandez is a good doctor and I was looking forward to my first appt. with him on july20th. However I missed a call from his office and when I called back, his office manager Rosa informed me they cancelled my appt. &could not see me per my insurance. I told her there must be a mistake and could I call bcbs to figure it out and call her right back. She told me no, they aren’t seeing me and I should go to patient first. I’m very upset about this- took off work for appt. Rosa is RUDE

Excellent service and very professional. Front desk are friendly and answered my questions..

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If I could give this office zero stars I would. Most of the staff is really rude. Especially the Dr's wife. My visits consist of them just basically taking my money with no solutions. I go in, explain what is wrong and the Dr. Just shoves pills at me for everything. My pains never go away. They did update the lobby which is about the only nice thing there. If I could give this office zero stars I would. Most of the staff is really rude. Especially the Dr's wife. My visits consist of them just basically taking my money with no solutions. I go in, explain what is wrong and the Dr. Just shoves … More

Dr. Fernandez is excellent- he takes the time to discuss my mom's plan of care, her medicine, and reviews her diet with her. He is the only physician who my mother actually listens to his advice-after years of doubting every doctor she has consulted- which is amazing to behold. She never has to beg for referrals and he listens when she has a problem with her medicine. Dr. Fernandez is excellent- he takes the time to discuss my mom's plan of care, her medicine, and reviews her diet with her. He is the only physician who my mother actually listens to his advice-after years of doubting every doctor she has … More

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This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

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I've been a patient of Dr Fernandez since I left my pediatric (@10yrs). I was lucky to find a primary physician on the first try. (Not so lucky with orthopedics)Dr. Fernandez is a professional who takes the time to talk with me and explore ideas on diagnosis and where to go next. He doesn't continuously ask me to come back to get reports or paperwork, but only if a problem arises. I do not particularly care for his staff, as it seems I have to battle through them to get stuff done without me being charged a arm and a leg. However I put myself through the torture of the staff in order to see a what I consider to be a very good primary physician.

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