Dr. Rick A. Gross

I went here because I have sciatic nerve issues and I found him on my insurance network as an in network provider. My first appointment they charged me $75 because they never contacted the insurance company yet. They charge me $70 for my second appointment. They submitted the claim 98941 through insurance that totaled $72.24. I paid $145. Insurance said I’m not supposed to pay anything more than $72.24. When I asked, his receptionist told me they took the extra money spent and donated it. However, I have no receipt. Then Dr. Rick said they meant to submit claim numbers 99202 (exam $77 through insurance or $68 without) and 97140 (muscle work, $33 with insurance or $30 without) however 98941 (which is $36.12 w/ insurance) includes muscle work and exam. Dr. Rick is trying to convince people to pay without using insurance. He says it’s a discounted price Without insurance. However, it is much cheaper to use insurance. See the Better Business Bureau site for entire response from Dr. Rick.

STAY AWAY!! THEYRE SCAMMING THEIR CUSTOMERS AND DELETING NEGATIVE REVIEWS!! I went here for two appointments. I found them through my insurers website and they’re in network. They charged me $145 total. I received for my explanation of benefits and saw they only processed claim # 98941 which was $36.12 each visit. That totals $72.24. I reached out to insurer and they said that the chiropractor needs to refund me. When I reached out to this company they said they took the extra money I paid and donated it. I never consented to donating anything and never got receipts stating what and who I donated to. I filed a complaint on BBB. Their response says code “ 99202 initial exam fee billed to insurance as $72.22, self pay price of $65 (10% discount) if not being submitted to insurance.” And code “98941 spinal adjustment, billed to insurance at $44.44, self pay price of $40.“ and code “ 97140 $33.33 (or $30 self pay price).“ for muscle work. They said they haven’t gotten a response yet from the insurer about 99202 or 97140. Reached out to my insurer they said 98941 is what they submitted to insurance. 98941 already covers 99202 (exam) and 97140 (muscle work). So this chiropractic company is making people believe it’s cheaper to pay full price not using insurance when in reality is $70 cheaper to use insurance!!!! They’re scamming people!!! They’re not refunding me and the insurer says it’s fraud if they don’t refund me. They’re not allowed to charge me more than the “what I may owe” part on my EOB’s. Which totaled to $72.24 NOT $145!! I’m having them investigated. People need to know about this and they keep deleting my reviews.