Dr. Richard H Johnston

Maybe he's a good doctor, but the horrendous customer service is what stands out after a visit to his office. Patients consistently wait for hours for their appointment and he simply doesn't care and never expresses any concern or offers any apologies for his poorly run office.

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I am a "Borg" with Dr. Johnson and without this talented doctor I would not have sight!!! His waiting room is full as he is one of the best retina doctors available.

My wife, Nancy, told me this Monday morning that she hadn’t been able to see out of her right eye since Saturday! Deja Vu, my mother in law did the same thing 45 years ago. As an MD, I knew it probably meant retinal detachment . Our regular eye clinic got her in right away, confirmed the diagnosis, and referred her to Dr Johnston. There was a long wait, but one would expect that being “worked in,” especially on a Monday. Long story short, she was evaluated. Treated with laser to a retinal tear in her left eye, and scheduled for surgery for the detachment in a few days. His staff was attentive, friendly. Although I spent hours in the car at both clinics due to COVID restrictions, I was eventually able to see photos and discuss with him. So far, great service and care My wife, Nancy, told me this Monday morning that she hadn’t been able to see out of her right eye since Saturday! Deja Vu, my mother in law did the same thing 45 years ago. As an MD, I knew it probably meant retinal detachment . Our regular … More

The wait times are ridiculous. Considering the elderly patients, this practice is managed very poorly. 45 minutes after the appointment time, we were called to the first technician.

I,too, may be the cause of making others wait. Dr. Johnston fit me in and showed compassion when having to tell me about the cancer tumor in my eye and taking time to talk about treatment. He was very professional and caring.

Not sure why this clinic even makes appointments. Your time means nothing to this office. You sit and wait and wait. Sometimes over an hour from when your appointment was even scheduled for.

Dr Johnston saved my eyesight. It takes time, but it’s worth it!

Dr. Johnston and his staff delivered extraordinary care when I needed it in an emergency situation. Can't say enough positive things about this professional, caring team.

Very caring Dr. Long waits are normal due to his willingness to do emergency care. He is on call for hospital emergency too. Happened once to me. Not an issue.

If you have hours to blow, then go there and endure not only the long wait, but the absolutely most unprofessional, rude front staff you'll ever be exposed to. When I called to inquire if we should reschedule due to traffic from the snow, they said no. I should have known given the nasty tone in the woman's voice that it wasn't going to be pleasant. It would have been easier to reschedule and given the other reviews I've read, waiting and tolerating the staff is common. THIS PLACE SUCKS

As I was reading Dr Johnston's review I wanted to let people know that I am likely one of the reasons you are in the waiting room.... waiting.... and possibly waiting. I was directed to Dr Johnston for a torn macula. Despite it being late in the day, his office worked me in and stayed WELL after normal closing time to prepare me for surgery. I apologize to you who were bumped, but as a result I am able to see. He is clearly skilled and the fact that waits are long is a testament to his skills.

The doctors are nice enough. Expect to wait 30-120 mins in the first waiting room before going to the next waiting room. Even on appointments scheduled months in advance. There is no WiFi and cell phone signal is blocked for most. I suggest at least trying a different practice and I don't know of anything spectacular about this one. The doctors are nice enough. Expect to wait 30-120 mins in the first waiting room before going to the next waiting room. Even on appointments scheduled months in advance. … More

As mentioned by the previous person , the wait in the office can be extensive, it is a very busy office ( the reason for 4 stars)." Dr J" and his staff are very professional and knowledgeable about retina diseases of the eye. I would definitely recommend Dr Johnston, just bring something to do while waiting. He is not a warm fuzzy doctor but I feel very confident that he is providing thorough, and the most current to date care for my eyes, and would not want to see another MD. As mentioned by the previous person , the wait in the office can be extensive, it is a very busy office ( the reason for 4 stars)." Dr J" and his staff are very professional and knowledgeable about retina diseases of the eye. I would … More

The clinic is outdated, dirty including lab coats of staff. His voice can be heard in all rooms as he keeps all the doors open. Always late. Noticed 3 obvious HIPAA violations. Uses outdated procedures.

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This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

It was clear from todays visit, that Dr. Johnston overbooks his appointments! Our appt. was scheduled for 2:45 and we left the office after 5pm. I was given 3 varying stories as to why: 1. the receptionist told me he had 5 emergencies that afternoon, 2. the assistant told me, no that wasn't true, he always overbooks his appts. despite them discouraging him to do that, so then patients have to wait long periods & 3. the Dr. said he just got behind and seemed to care less for our long wait!

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Have permanent damage after a "routine reattachment surgery"

Dr Johnston Is amazing in every way. My eye suffered a complete retinal detachment. Emergency referred me to his practice. His staff made room In his schedule to diagnose that very afternoon---then after office hours that very day he performed surgery at Edina Fairview Hospital! I was completely blind in that eye And he saved my sight --he and his staff baby sat me thru months of recovery --they always assured me and told me the truth and what to expect next I see 20/25 today!-Joy

Dr. Johnston performed surgery on me for a detached retina. I found him very friendly and very informative. He gave me an honest, straight forward answer to any question which I appreciated. i feel he was honest and gave great information on what to expect during and after surgery. Dr. Johnston was very friendly, calling you by name and expressing genuine concern for your condition. I would highly recommend Dr. Johnston.

Although, he may be an excellent doctor, the wait times are horrendous. There have been days where I am in there (waiting room and exam room) for 3 hours. He WAY over-schedules and have frequently not even been able to find a chair in the waiting room. If I could find another doctor who specialized in macular degeneration, I would. I believe the service I am given is very poor.

Dr. Johnston saved my sight even though there were some serious complications when my retina detached and my eye hemorrhaged. He is a talented surgeon and always made time to answer all my questions. I liked that he was available by phone when needed and made special arrangements on a day off to see me. Dr. Johnston is busy but the extra waiting time was worth it. Highly recommend Dr. Johnston.

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I would NOT recommend Dr. Johnston to anyone. We have had numerous appointments with him, and have decided to go elsewhere in the future. We usually have to wait two to three hours to finally see him to get test results, only to visit with him for about five minutes. He is short and abrupt, and always in a hurry. He is overbooked! We leave after being there for that length of time not knowing any more than we did when we arrived! He doesn't explain a thing!!

Every time I take my Father to an appointment it takes at least three hours because they completely over book. I'm here this very second repeatedly watching people in the waiting room approach the overwhelmed front desk and complaining about their wait. I have also watched several people fall asleep, its unbelievable. I'm sure the doctor does a fine job, but save yourself the frustration and go elsewhere. Consider yourself warned.

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review