Dr. Raymond Malcolm Smith

I arrived at UMass by ambulance totally non-ambulatory and in severe pain due to what turned out to be fractures of my sacrum caused from osteoporosis. Fortunately for me, Dr. Smith became my surgeon. He implanted a transacral screw and essentially put me back together. He was also kind, empathetic and answered my questions thoroughly. This was a rare fracture and a complex surgery. I am very grateful to Dr. Smith for a successful outcome due to his extensive experience and training.

I had a spiral fracture of my femur for 12 years after a head in car accident, and I endured 5 failed major surgeries from other doctors before I saw Dr. Smith. I liked him right away. He was respectful, caring, personable, and he did one operation on my femur, and it healed! I’m grateful to Dr. Smith forever! He’s a gentleman and a gifted surgeon, who treats the whole patient. The best!

Malcolm Smith is fantastic. Don't pay any attention to any of the unfavorable reviews here -- as you'll see all those unfavorable reviews amount to personal attacks and are related to allegations of a poor bedside manner. Dr. Smith repaired my elderly mom's trimalleolar fracture -- a very serious injury. The repair was superb despite the additional challenge posed by substantial osteoporosis. Dr. Smith was highly recommended by several ortho surgeons, including HSS-trained surgeons, who are friends of our family. While it may be true that Dr. Smith does not suffer fools lightly, I always found him to be fully attentive to the patient and family. Dr. Smith answered all of my technical questions and went as far as to go over imaging with me several times. As an accomplished trauma surgeon, this man handles the worst cases -- just the type of experience you want in an orthopaedic surgeon.

Dr Smith did an amazing job putting me back together after being crushed. He came highly recommended and is phenomenal at his job.

He is an excellent orthopedic surgeon. He took care of my mother's very complicated case when she broke her leg 18 years ago and helped me with my knee I broke two years ago. I have another injury and just heard he left MGH to go with UMASS Medical Memorial. He was tough with me as I wasn't doing what he told me to do. He tells you the way it is which could come off to others as hard but it was exactly what I needed to hear at that time to keep my healing going! He was responsive and diligent about my care. He was always professional and he came recommended by many outside of MGH in the orthopedics field. I would highly recommend Raymond Malcolm Smith.

This guy is a tool. MGH booted him. Absolutely toxic work environment. Morale killer. Drinks Nurse tears, kicks puppies on his days off. Again, this guy is a cancer on the rear end of Orthopedics. Also, his surgical skill completely matches his charm.

I FELT NEGLECTED, not receiving proper attention, and disregarded. If I'd had better care I wouldn't be with 10% of mobility in my shoulder. Even with a reverse shoulder replacement I will not gain a mobility that I need for work. The worst that happened is that no one is responsible. I got to MGH with the humerus fracture on Friday May 24 in the afternoon and they discharged me on Saturday morning with a diagnosis of Acute shoulder pain?????? I saw Dr Malcolm Smith after 10 days of my accidente only after going to the emergency room again, complaining of a terrible pain in my hand and shoulder. Poor bedside manner, and he doesn't listen to what you --the patient, say how or how you feel, he is the best in his mind.

Dr. Smith is an amazing surgeon and I feel very lucky to live in an area where he practices. After fracturing my tibial plateau and rupturing/tearing multiple ligaments during a ski accident (knee dislocation), he performed surgery and now, 6 months later, I am walking like nothing happened (I am over 50 yo). His manner may seem abrupt but he is British and really does care. The only issue that I had was his anti-pain medication stance. I needed medication beyond what he was willing to give (a couple of weeks post op), but he did work with me to try other pain remedies. I know this came from a place of him caring and not wanting me to get addicted, but if you have a low pain tolerance, and you are having a major surgery, talk to your PCP and/or get right on a pain management protocol so you don't suffer. Bad reviews about rudeness should be ignored. His personality isn't operating on you.

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

Never, go to this Doctor. Poor bedside manner, and doesn't listen to what you, the patient say how u feel, he is the best in his mind.

Wait time for (3) separate appointments has been multiple hours. Expect to spend the day in the waiting room. The staff suggested to my husband that Thursday's are always a long wait. Tuesday's aren't any better. Poor scheduling. (Posted May 2017)

If you were lucky enough to have Dr Smith as your orthopedic trauma doc at Mass General you definitely got the best! Dr Smith saved my life ( and leg) after I was in a severe accident years ago. Anytime I have had to go to a local doctor ( I now live in fl.) they are AMAZED at the quality of work I received. The Mayo Clinic orthodo doc told me I had the best of the best! DR Smith is and will always be my hero. He gave me back my life and I will be forever grateful!

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I found him to be impatient, condescending, unpleasant. He failed to explain why I would have incomplete range of motion following a fracture to the proximal humorous and failed to explain options or alternatives. I am distressed that I was seen by him initially in the trauma emergency room, instead of anyone else on the team.