Pansy Siu-Lai

Long wait, short exam, she has a bad memory and will not remember you even if you have back-to-back appointments nor can she recall anything else about you, relies heavily on her computer notes. I once waited close to 40 minutes to take a shot because her staff "forgot" about me in the exam room.

I was left in the room for over an hour took time out my working day to come in for a physical only no one made an attemt to check in on me or let me know how much longer its going to be i will never see this physician again.

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

She made me wait over an hour several times. If not an hour it's usually almost an hour wait even with appointment. She doesn't spend much time with me and rushes all the time. Switched doctors after she made me late for a job interview; she literally made me sit in a room and wait for her for almost two hours even though I had a timely appointment with her.

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

Dr Lai is great. but... when Dr Lai gave me the referral form to the front desk for making appointment, Amy the front desk staff is not professional and terrible. She asked me to call for the referral appointment by myself. Never meet a staff that lazy and rude.

If I can see the doctor 1 hour later than my appointment time,I will feel lucky; And they didn't give you the details of your annual physical results,just told you normal, later on, I found their normal range is different than my specialist's range...luckily I called,or I would just feel I am healthy...I will definitely look for a new family doctor

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I was skeptical the moment I sat down and watched the haphazard exchanges within the office. Pansy herself was sweet and went over everything with me. Her staff was unprofessional, rude, and careless. Her assistant took my blood and I noticed there was dry blood on the elastic band from a previous patient. When I took my eye exam, she walked away and I stood there asking if I was all set... she came out and yelled 'You need glasses.' And that was it. Not to mention I had some trashy creep hitting on me. I wasn't sure when the physical was over because she ditched me during the process, so I walked out.

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In the almost 10 years I have been brining my elderly grandmother here, I have never seen her walk into a room ontime or prepared. She is diorganized and unprepared and does not even feign a recollection of who her patient is. She talks at you as opposed to you. She listens poorly and generally unhelpful with ailments and complaints.

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

great