Nancy A. Balin

Excellent and caring!

Everything is so professional. The staff is awesome. Thanks so much

My five star rating goes to the staff for the way they greeted me as a new patient. I felt very comfortable and I didn’t feel pressured. Countless staff members chatted with me , asked me if there was anything they could do , including making sure there were magazines and the TV was turned on in the waiting room. The professionalism and kindness followed me all the way out the door, as they scheduled my follow up appointment. A good first impression is import and they all did it well! My five star rating goes to the staff for the way they greeted me as a new patient. I felt very comfortable and I didn’t feel pressured. Countless staff members chatted with me , asked me if there was anything they could do , including … More

I met with Dr. Balin at her Northampton, Ma., office and was very impressed with her work! I requested treatment for my bilateral cataracts and she did perform the surgery with great skill .... her office workers likewise were very competent and caring ... My vision was restored to a a very acceptable degree and I'm so grateful for Dr. Balin and her staff!!

Dr. Balin and Dr. Brown are amazing doctors. I just had PRK surgery on August 11 and even though my eyes are still healing and adjusting, my vision is so much better already! I've been a prisoner to glasses and/or contacts since 3rd grade (I'm 45). I had been on the fence about vision correction surgery for years. After finally deciding to bite the bullet and go for a consult, my fears were quickly put to rest. The entire staff is very compassionate and thorough. They never made me feel rushed and always made sure everything was explained and understood. On the day of the procedure, I had laryngitis and couldn't speak, I was only able to whisper, and they were extra accommodating on that behalf as well. They even let my husband stay with me for the whole visit, except the actually surgery itself; but he was able to wait right outside the door and even got to watch my procedure on a TV in the surgery waiting room. The price was fair as well. But...how can you even put a price on being able to see again and not have to depend on glasses! I can't say enough good things about the Balin Eye and Laser Center. I wouldn't hesitate to refer anyone looking to ditch the glasses! And finally, a HUGE shout out to JoAnn. She is beyond amazing. We communicated mostly via email for setting up appointments and my questions and such. Super friendly, efficient and responsive! THANK YOU AGAIN TO THE ENTIRE STAFF! Dr. Balin and Dr. Brown are amazing doctors. I just had PRK surgery on August 11 and even though my eyes are still healing and adjusting, my vision is so much better already! I've been a prisoner to glasses and/or contacts since 3rd grade … More

It's hard to say enough about someone who restored your sight. Dr. Balin is both highly skilled and highly professional. Not only did she remove cataracts from both of my eyes, but I went from 20/650 vision to 20/20 in the course of just a few weeks. The predominance of the change occurred virtually overnight. The aftercare, as well, has been phenomenal. Doctors Balin and Brown, as well as the entire office staff, are wonderful to work with. I highly recommended this office. It's hard to say enough about someone who restored your sight. Dr. Balin is both highly skilled and highly professional. Not only did she remove cataracts from both of my eyes, but I went from 20/650 vision to 20/20 in the course of just a … More

Dr. Balin and Dr. Brown are amazing doctors. I just had PRK surgery on August 11 and even though my eyes are still healing and adjusting, my vision is so much better already! I've been a prisoner to glasses and/or contacts since 3rd grade (I'm 45). I had been on the fence about vision correction surgery for years. After finally deciding to bite the bullet and go for a consult, my fears were quickly put to rest. The entire staff is very compassionate and thorough. They never made me feel rushe

I have worn glasses for over 50 years and was really tired of wearing them. When I was told that I had cataracts, I was hopeful, based on news reports concerning advances in cataract surgery, that afterwards I would be able to see without glasses. A friend recommended Dr. Balin for the surgery. She and her staff were thorough, took plenty of time to explain the procedures and various alternatives to me. They were meticulous in their measurements. I never felt rushed and always felt I was in good hands with anyone in the office. Dr. Balin was personable and obviously an excellent surgeon since I am able to see near and far without glasses! The procedure itself was painless and quick and I was able to see clearly soon afterwards. This is really a wish come true and I am grateful to Dr. Balin for making it possible! I highly recommend anyone facing any eye issues contact Dr. Balin. I have worn glasses for over 50 years and was really tired of wearing them. When I was told that I had cataracts, I was hopeful, based on news reports concerning advances in cataract surgery, that afterwards I would be able to see without … More

Waited 35 minutes before being called in. Technician did eye exam. Saw Dr. Balin at end of visit for no more than 5 or 6 minutes. She gave me several diagnoses without explaining them then left abruptly. Very unprofessional demeanor. Definitely not recommended..felt like an assembly line operation.

I made a cosmetic surgery appointment.... staff kept trying to get billing info and I kept saying this was cosmetic and self pay. Then, they tried to do standard screening vision tests... and I kept explaining this was a cosmetic consult .... Dr. Balin was then abrasive and unhelpful.. Never had this kind of experience before with cosmetic eye surgery.

Usual wait in the office while patients proceed to the clinic area. No big deal. First encounter with staff is an eye exam (Jennifer) which is fine. Then drops in eyes and ten min. wait. Dr. Balin comes in and asks a few questions and looks at the eyes through a scope to see if anything is new and reports that all is fine and see again next year. Very pleasant. A busy place but also efficient.

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This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

The care I got from Dr. Balin and her staff was excellent. I had cataract surgery with implants of multifocal lenses. Dr. Balin thoroughly explained the process and pros and cons of various alternatives. She was very willing to answer questions and did not rush through the appointments. Her support staff were knowledgeable and friendly. The procedure itself was completely painless and I am extremely satisfied with the results. I would highly recommend her for anyone needing eye care.

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I understand the general frustration with wait times, scheduling, and the general manner of some of the staff. However, I am basing my review on the medical skill of Dr. Balin and her associates at the Center (after all, I would prefer to have a highly competent physician than have a spa experience at the office but go home blind). I had Lasik performed the summer of 2014 and previously wore -8.5 contacts with astigmatism in both eyes. I am now 20/20 with no adverse effects. Truly, I understand - the wait times can be long, and the some of the staff leave much to be desired - but if you're looking for a competent doctor with years of experience and a remarkable track record (esp compared to other opthos in the area!!), Dr. Balin should be your choice. I understand the general frustration with wait times, scheduling, and the general manner of some of the staff. However, I am basing my review on the medical skill of Dr. Balin and her associates at the Center (after all, I would prefer to … More

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Dr. Balin performed cataract surgery on both eyes (one per month). Her staff was very professional, did measurements and tests several times prior to the surgeries to be certain that the new lenses would fit and be the best to correct my vision. For the left eye, which needed a Toric lens due to the great amount of astigmatism, the measurements and visual acuity were extremely necessary. Both surgeries went extremely well. No pain; no problems. I can see amazingly well. Just need readers.

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I am reluctant to "post" any one of the stars above, as none reflect the totality of my experiences with my 3 appointments thus far in 2015 with Balin Eye Center in Florence. Every one of the professionals with whom I have interacted — medical assistants, Dr. Brown the optometrist, or Dr. Balin herself — has demonstrated impressive strengths during my appointments. On the other hand, what happened this past Friday 2/27/15 — to me as well as to another woman patient there at the same time — was beyond egregious. Both of us arrived late afternoon to be told by the receptionist that we had cancelled our appointments. Not that Balin Eye Center had — that would have been bad enough without a phone call (no relevant message on my machine) — but that I myself had. I insisted I had not, but to no avail. Where was Dr. Balin? The other woman and I were told the office staff did not know. (We both thought we had seen Dr. Balin with coat on minutes earlier.) I can fully appreciate emergency, if that is what called Dr. Balin away, but a rude and false front such as was handed to us was inexcusable. When would be the soonest I could have an appointment with her? In 3 weeks! The offer of Dr. Brown as an alternative for an appointment that afternoon was not one I was enthused to take given the severity of my problem and my assumption he did not know my eye history. In the end my accepting him as a substitute proved fortunate, for though his skill area differs from Dr. Balin's, he is highly competent as well as personable. Even so, some aspects of our communication reminded me of prior frustrations I had had in asking for and receiving information from persons at the center, especially (though not solely) by phone. There has been a notable lack of consistency, a notable lack of transparency, and not just incomplete information but also information that contradicted previously given information. This would be understandable if it related simply to expectation of my progress. When — as with me — it related to interpretation of the usefulness of medications and protocols, it exacerbates problems. I am reluctant to "post" any one of the stars above, as none reflect the totality of my experiences with my 3 appointments thus far in 2015 with Balin Eye Center in Florence. Every one of the professionals with whom I have interacted — … More

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