Dr. Michelle Lynn Bennett

This review is not intended towards Dr. Bennet coz she’s awesome, very professional and always on point with diagnosis and treatment. This 1 star review is for her scheduler. Very rude person on the phone. We have been going to Dr. Bennet’s office since my son was born on 2017. We moved to LA 12/2017 and would still drive down for all his well baby appointment. Never missed a single appointment and we have always been on time. Back story: After thanksgiving, my son got sick and my in-laws, who were visiting us for the holidays recommended that we go look for a pediatrician close to home in LA. So, I brought my son in to a new pediatrician with high reviews from parents we know, thinking this new pediatrician will be able to be as thorough and on point with the diagnosis and treatment like Dr Bennet but we were wrong. Now, 3 wks of doing follow-up with the new pediatrician with no resolution. I think it’s been safe to say that we tried and gave him enough chances to show that he’s not quite capable. Long story short, my son is more congested, though he has no more fever but quite short of breath esp at night and coughing nonstop that he started vomiting due to the nonstop coughing after meals. He had no comfortable and restful sleep ever since. And no parent doesn’t like seeing their child miserable. This morning I decided to call Dr Bennet’s office hoping to get a time slot for him to be seen. The scheduler just told me that I should just continue seeing the new pediatrician even after I explained our situation. She then insisted that if it’s been 3wks, then why not go to an urgent care or ER instead. I told her it doesn’t warrant us to go to an ER or urgent care since he doesn’t have any high grade fever and I really would prefer my son to be seen at clinic and assessed if there is an available time slot for today. She then gave me all excuses and she herself mentioned “I don’t want to sound that I’m denying a sick child for appointment but you said you’re son is no longer a patient here and you’re driving 1hr to get here is not necessary. We don’t want to be liable for anything. Also does your insurance let you see different practitioners?” That just infuriated me. First of all, if a parent is willing to drive their sick kid to just get answer it’s our choice. Second, if you’re on my son’s chart you can see that he’s been there recently either for well baby visit or for health issues. It clearly shows that he has never been discharged from your office. I, myself, am a NP at 1 of California’s top Transplant Center and I have my own set of schedulers and my schedulers know their job description clearly. This nasty rude scheduler, has no right or the position to insist or give any medical advice on what a patient or family should do. All a scheduler needs to do is check if there is any availability and be polite if there’s none and see if there’s another day or time. I would never hire a rude staff, schedulers are gatekeepers for any clinic. That being said, they represent me and even if my work ethic is impeccable it actually affects mine as well. This is a complaint from a mother and a medical provider as well that knows the clinic workflow. I had to insist our rights and tell her that we didn’t get discharged from Dr Bennet and has been diligently coming to her office even though we moved from OC to LA county. And our insurance allows us to go to any medical practitioner we deem capable of helping our sick son. We don't have to explain ourselves as if we are under a scheduler's mercy and the reason why we pay for expensive medical insurance because it gives us the freedom to go where we want to. This review is not intended towards Dr. Bennet coz she’s awesome, very professional and always on point with diagnosis and treatment. … More

A great Doctor, and very caring person

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Dr Bennett and Dr.K . those 2 Doctors are the best in our families world. Office always got us in. My son is now 17 and still wants to go there and i think he went to school with Dr. Bennett son. Im trying to get a family member who is pregnant now to go with them.

My daughter has been a patient of Dr. Bennett's for 21 months. She is very friendly, great bedside manor and really makes new moms and dads feel reassured that they are doing their very best. She is also great with my daughter. Always smiling and in a good mood, and makes you feel like her #1 priority. All the nurses and staff are friendly as well and quick to answer your call and questions over the phone. My daughter has been a patient of Dr. Bennett's for 21 months. She is very friendly, great bedside manor and really makes new moms and dads feel reassured that they are doing their very best. She is also great with my daughter. Always … More

Dr. Michelle Bennett has been my daughters pediatrician for many years. I always leave 100% satisfied. She is very knowledgeable and make the kids feel comfortable with whatever she has to do. Our family highly recommends her. The nurses here at Surf City Pediatrics are also sweet and great with the kids! #LocalGuides

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