Michael Kroll

Trustworthy. That's funny. Last time I was a patient (2017 or 18) I was given a prescription for chronic back pain. What I found was that no reputable pharmacy would fill his prescriptions. He had apparently run afoul of the DEA. In addition, he had a 3 week appt schedule so he could milk his patients for more. Then on top of everything else he billed his patients $185 for a $10 urine analysis. Trustworthy, I think not!!

Always professional. Great staff.Never a bad experience Harold

i got good experience with my provider

My provider was attentive and compassionate.

I like that they are continuously providing diagnosis with xrays and other means

The provider is very understanding and positive with me as his patient. The staff however, could use a course in how to be a bit more personally responsibe with the patients.

EXCELLENT, BUT REALLY WISH THEY GET SOMEONE IN THAT WORKS ON YOUR ISSUES MANUALLY.

ORGANIZED AND FRIENDLY. ANSWERED ALL MY QUESTIONS.

Dr. Odem & Johnathan were very nice and I feel I made the best choice in coming to Kroll Care.

Mrs. Judy was AWESOME. She explained EVERYTHING to me so that i could understand what"s going on with my body.

great never any problems

Dr. Odom is through with testing, listening, and helping me control pain. The office and medical staff are professional and friendly.

very clear and outspoken with info and treatment

always great

First thing is what do you by this provider? I think of ya'll as a group of professionals working to provide a good service

Honestly, this is by FAR the absolute worst Doctor's Office/Medical Professional/Specialist I've ever had the displeasure of using. SHORT VERSION: They act less like a Professional Clinic, and more like a jealous Ex that keeps your favorite jacket and holds it ransom after you figure out she's not good for you. 1st visit was a LONG rigorous screening process. It gave me hope that I was in the right place to seek care for my nerve pain. Waiting room even had poster for Chiropractic Care. I spoke with one of their Doctors and made it clear that I wasn't very interested in pain pills, as I'm fully aware of the damage they can do, and make me sick. I explained that I wanted more: Chiropractic, spinal injections, Medical marijuana, etc. I was prescribed pain pills and muscle relaxers, which isn't outside the norm, so I accepted them, hoping for more options later. None were given. They are currently doing their best to hold onto medical records to keep me from healthcare.

Honestly, this is by FAR the absolute worst Doctor's Office/Medical Professional/Specialist I've ever had the displeasure of using. SHORT VERSION: They act less like a Professional Clinic, and more like a jealous Ex that keeps your favorite jacket and holds it ransom after you figure out she's not good for you. LONG VERSION: Things started out seeming to be good. They had a rigorous screening process, while it took a very LONG first visit, it gave me hope that I was in the right place to seek care for my nerve pain. Their waiting room even had poster that mentions an option for Chiropractic Care. I spoke with one of their Doctors and made it clear that I wasn't very interested in pain pills, as I'm fully aware of the damage they can do, and they tend to make me sick. I explained that I wanted more alternative methods: Chiropractic, spinal injections, Medical marijuana, etc. I was prescribed pain pills and muscle relaxers, which isn't outside the norm, so I accepted them and hoped that different methods would be taken in the future. The next visit the following week took over two hours (well over my lunch break) were I had to sit giving a urine sample, psych evaluation, and a brief meeting with the nurse, followed by a brief sit with the Doctor. I was told they don't yet have a medical marijuana license so that wouldn't be an option. They also don't have Chiropractic care either, despite showing it as an option in the lobby. I was given another set of the prescriptions, without any other options. This went on for 5 more visits (all during my lunch breaks), one of them taking over 3 hours! They had their own Radiologist do scans of my neck and spine only to exclaim "Man, you actually are in pain!" at the reveal of my screwed up back. As if they didn't believe me beforehand? Each was the same, and I was asked why the pain pills weren't in my system, and had to refer to my first statement, "because they make me sick and I don't like pain pills." There's little point in being so ill that you can't do anything, so it's just trading illness for pain. I will use them only when absolutely necessary. Which is why I sought out alternative methods to deal with the pain. After my last visit, I had finally had enough, and did not reschedule. I sought out another Pain Management Center, and made 100% sure that they actually had the alternative methods this time, and not just mentioning it. I left emails and voices requesting that my medical records from Kroll Care be forwarded to the new Clinic. It took forever and I never heard back, and finally had to go there in person. They finally stated they wouldn't release the records without an "Official Letterhead" from the new Clinic. While annoying that seemed fair. I made a trip to the new Clinic, obtained their office's letterhead and filled out all of the requested information (The new Office's information, Kroll Care's information, my information/signature/etc) and had the new Clinic fax it over. Days of no response, I had to reach out to them again. They denied the claim for my records as the Official Letterhead from the Office didn't "meet their standards" even though it contained all the information they requested. The new Clinic was shocked it would be denied as this is the very same letterhead they send out to Hospitals and other offices. So after a few more unreturned phone calls, I finally got someone on the phone to say I could get my Medical records in person from the their Office. I returned to Kroll Care and had to wait to quite a while. Finally I was told I could receive the records, but they would cost $67! That much for a few pages of paper?! Stating that it is a GA Law and that there's no negotiating. After looking up the "Law", it does allow them to charge you for it, but it loosely gives them option to charge basically whatever they want (what is deemed "necessary"). STAY AWAY!

excellent

good

Great joyfull

very repectful staff

its a good day to see everyone smile while they talk to you and know you by name when you check in

wonderful.and very professional

good place nice people

THERE IS NO TELLING HOW THE FOR LACK OF A BETTER WORD "LADIES" WILL TREAT YOU BEFORE YOU EVER SEE THIS 80 YEAR OLD MAN AND I WISHED MY CONDITION ON ALL THEM BEFORE A YEAR PASSES AND I SINCERELY MEAN THIS-I HOPE THEY DIE FOR SUCH EVIL TREATMENT OF HUMAN BEINGS!! I DID NOT GET THE PATCHES EVEN IF THEY WERE SUPPOSED TO BE PRESCRIBED FOR ME BUT IT WAS BY ALLIANCE SPINE AND PAIN AND I WOULD BE VERY CAREFUL ABOUT TRYING THIS CREW THEY SEEM SORTA IN COMPETENT TO BE DOING THIS KIND OF JOB. THEY DIDNT WANT ME BECAUSE I WAS MEDICAID IS WHAT i CONTEND SO THEY COULD HAVE JUST SAID THIS-TURNING THEM INTO MEDICAID SOON AS I CAN-I DONT KNOW WHAT DR KROLL IS LIKE BECAUSE I NEVER GOT THAT CHANCE-HE NEED TO CHECK HIS HELP BEFORE THEY WRECK HIS PRACTICE AS I SAY I HOPE THEY ALL GET EXACTLY WHAT I HAVE AND THAT WOULD BE PUNISHMENT ENOUGH!! GOD WILLING THEY WILL BECAUSE YOU CANT BE MEAN TO SICK PEOPLE AND KEEP GETTING BY WITH IT!! HIS STAFF ARE AWFUL AND IT NEEDS SAID

especially given my prior scenario. professional, courteous, prompt staff, glad I made the decision to come speak with them.

great experience for a fist time patient and recommend any one too kroll care

as usual a good friendly visit. Feel at home every visit.

great

Kroll care has the best people Thank you

They take the time to listen to your concerns about your health and address each issue.

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great she was a good listener and help as much as she could

i had a good experience thanks for taking care of me and for cristy taking care of my appointments.

everyone who works here are so polite and the doctors all have such patience and care about the patients health all around!!

great

great listening and soultionss.... love ittt

Thorough evaluation!

Each MD and PA I have seen have been very nice, listened well, and showed concern and compassion. I have not had a negative experience in this office.

great staff friendly caring. Dr. is amazing really cares about his patients and how they are doing. Made me feel very welcome and very positive about the outcome of my treatment.

I have now been a patient for over 6 months. I drive 90 miles, with many other clinics closer to my home, the reason I make this trip is the staff at kroll care are second to none. Everyone at kroll care are so friendly and helpful it's amazing. It makes the trip worth it.

great staff great experience

I had a wonderful experience with the whole staff at Kroll Care. They treated everyone with caring, respect and professionalism. I would recommend to anyone looking for a thorough examination and appropriate pain management. M.Lunsford

Everyone is very kind. All the docotor listen and care about your pain and overall well being.

just awesome, nlce & kind staff Doctor,has excellent bed side manners

bless, the best

drs r great

The best visit was the 1st & it was mediocre. Full on appalling since then. Requirements are useless + bizarre. Wait times of 1hr+ for a 15min Screening! Can’t recommend this stressful practice to ANYone. Saw Dr. Kroll only twice in 2 yrs. I was handed off to various providers who made no effort to offer actual care. Nothing like advertised! Over Billing claims in other reviews via Google & other formats can be confirmed as accurate. They demanded a separate FEE to disclose Test results that reflected meds administered while I was Hospitalized. Claimed they could not convey this result over the phone. I asked for solutions that didn’t include extra out of pocket fees, 45 min on TOP of the usual 1 hr + 15 min process! Refunded after proof. SAME thing, next visit. “Counseling” = 30 min of useless queries, typing into a doc record you never see. BILLING. BILLING. BILLING! Dismissive, rude, dishonest employees with random protocols. Unprofessional. Dr + NP included.

The staff is great and very professional. Its usually hard for anyone to draw my blood but she got it on the first try. Kroll Care is the best place to come to. They really care about ur overall health and they make u feel like family.

great

The front desk girl cristy is awesome. The entire staff is amazing. They listen to me and are very caring. The whole place is great

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always professional

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