Dr. Matthew R Wilber

Dr. Wilber is one of the most kind, gentle, caring people I have ever met. throughout the entire visit with him he listened to everything I said and made comments that were helpful and showed that he was making an effort to do the best he could for me. His nurse, Patty, was very much of the same temperament. She was very pleasant and wore a genuine warm smile at all times. I wish I could say the same thing about the receptionist in the lobby. She was not friendly and chided me about being late. she then threatened that I would not get to see the doctor. Later on I mentioned this to him and he did not seem pleased. He said we had plenty of time for our visit! I strongly advise some education for this other person because her attitude detracts from the otherwise positive clinical service this business provides. note: my rating above reflects the behavior of the doctor and nurse. I chose to ignore this other person in my final analysis, otherwise I would have rated it lower than I did!

Dr. Wilber is the best. Took care of my issues straight-away. Even came in early before regular appointments to take care of an emergency.

This review is entirely directed at this clinic and makes no assumptions of Dr. Wilber's treatment as I was not permitted to see him. My visit today was the absolute worst experience with a medical clinic I have ever witnessed in my lifetime! I made the appointment 3-4 weeks ago and was scheduled to be seen at 10:00 AM on 7/31/2019. I was advised to come at 9:45 for the initial paperwork for check in. I received a text message on 7/30 asking me to confirm my appt. by visiting the website. When I clicked on the link to do so, I was directed to a page that suggested I complete the early check-in to avoid doing the paperwork at the appointment. I completed the process by answering several sections covering the usual information: insurance, family history, social history, medical history, etc. Upon completion, I was shown a page thanking me for the early check-in. Immediately I was sent another text indicating my appointment was set and ready and included a salutation, ”we will see you at 10 AM on 7/31". My mother drove me to the appt. We arrived at 9:50 AM and being ten minutes early, we stood outside to talk. We then saw an elderly woman exit the clinic and walk while clutching the railing toward a cement bench outside. Watching her struggle as she was alone, I assisted her to the bench and proceeded into the office. A receptionist was behind the counter and stood motionless while staring at me. There was no greeting, only silence. There were no other patients in the waiting room. I told her my name and let her know I was here for my appointment. She said, "you're late!! You were supposed to arrive early to complete the paperwork." I explained that I had done so online and was confirmed with the text message. She told me that she had no way of printing off that information. I expressed my concern that they would request I check in early through the online portal to save time and then not have a way to retrieve that information. She then said, "well it is 10:03 anyway and I saw you standing outside." That was followed with a snide request to see my insurance card. I presented her with my Iowa Medicaid card and she informed me that the card needed to show the new Iowa program. I informed her I had not received my new card but had contacted the Medicaid office regarding such where I was told that I am not required to choose a specific Medicaid program. I also informed her that my ID number would be the same regardless. She then told me that I could not be seen for my appointment without making any attempt to verify my coverage. I told her I would have to find another doctor and politely expressed my discontent at having been treated so poorly. My mother and I exited the clinic and got into the car. We checked our phones and the time was now 10:04 AM. This, of course, was validation that after this at least 5 minute ordeal, I had arrived no later than 9:59 AM. The receptionist had now proven herself to not only be lacking in customer service skills and ineffective in her job, but also has issues with truthfulness. The entire experience with this clinic was not only dotted with rudeness and ineptness has also left me some very baffling questions: 1. Why would a clinic request a patient to complete a "time-saving" online check in (which took twenty minutes) the night before if there was no way to view it and then, follow it with a text message indicating the paperwork was done and acknowledge the arrival time of 10:00 AM if not true? 2. Why would a clinic accept IA Medicaid if they have no way to confirm that coverage? 3. Why would a clinic employ a receptionist who apparently has time to stare out the window but could not find the time to check paperwork or ensure the safety of an exiting elderly patient? 4. Why would a clinic choose this person to welcome patients?
Perhaps this explain the empty waiting room. If you are considering this clinic, my advice is to search for a different one. This review is entirely directed at this clinic and makes no assumptions of Dr. Wilber's treatment as I was not permitted to see him. My visit today was the absolute worst experience with a medical clinic I have ever witnessed in my … More

This user rated the provider, but did not write a review

Great doctor!

This user rated the provider, but did not write a review

got me in QUICK when I had severe problems -- very caring Dr and sraff

Have been seeing Dr Wilber since he started practice and would recommend him highly. Does an excellent job and is very professional.

He's a very sweet guy he makes you forget that he's messing with your feet I am not a foot person so for someone who actually enjoys feet and he does he's told me LOL I would recommend him to anybody and he is a laid-back Dr I go to many doctors and it gets very irritating so to be able just to relax and talk to someone about anything while also being professional he's awesome Annie does awesome work I don't mind looking at my feet when he's done even though I feel everyone has ugly feet lol