Leslie M Kaplan

Dr. Kaplan performed a routine procedure. Following the procedure, his office administered a combo of very powerful medication, causing a severe and potentially life-threatening allergic reaction. I was able to return to his practice shortly after as symptoms began but had to wait for Dr. Kaplan's attention despite the emergency and despite me calling ahead of time to notify them of these symptoms. So many things to be upset about... and shockingly in the middle of this emergency Dr. Kaplan completely dismissed me and left the room when I shared that I wasn't able to breathe. Stayed 4-6 hrs in the ER thereafter. He and no one from his office bothered to follow up with me afterwards. No apology. Nothing. Definitely a HARD pass on ever seeing Dr. Kaplan again.

No idea why anyone would have anything negative to say. The staff is SUPERB and very supportive. And Dr Kaplan is very genuine and caring. He cares and has a lot of experience. Strongly suggest this team and the good Dr!

Receptionist was horribly rude over the phone because I called 20 minutes before they opened. Maybe don’t answer the phone if you’re closed? Didn’t even book my appointment because I don’t think this business deserves my money. Fix your services. Update: Dr. Baxter’s office in Santa Monica was excellent over the phone! I recommend them if you’re looking for a urologist (: Receptionist was horribly rude over the phone because I called 20 minutes before they opened. Maybe don’t answer the phone if you’re closed? Didn’t even book my appointment because I don’t think this business deserves my money. Fix your … More

The office scheduler and physician's assistant did such damage to my psyche that I will be seeking out another urologist for my follow-up appointment. Dr. Kaplan seems nice and capable enough, but he's certainly not worth the aggravation. The office scheduler called me at 2pm when I was already driving to the appointment to push back my 215pm arrival to 245pm as the doctor's surgery was running long. When I arrived at 215pm, she then told me to my face the doctor was expected to be available at 3pm. I was insistent on finding out as I had left my wife at home with our 2 year old and 6 month old baby. We can't enlist a babysitter in the time of covid so I wanted to ensure I wouldn't be gone too long. In reality, the doctor's surgery had just started at 2pm with a 90 minute runtime. There was no chance he'd be available at 3pm. He walked in at 4pm. I was legit angry and let her know on the way out. She responded in a mocking fashion. While waiting for Dr. Kaplan, the physician's assistant performed an examination and declared I would need surgery for 2 hernias, likely 2 surgeries. I was then left to wait another 25 mins for Dr. Kaplan. When I asked him about the hernias, he informed me a treatment plan would not come from his office but he did not anticipate imminent surgery being needed. The fact his physician's assistant felt comfortable suggesting surgery when it was not even their place was disturbing. At least I had not texted my wife and mother in that 25 minutes as I was tempted to do. This is Los Angeles. There are many amazing doctors. As I said, Dr. Kaplan may actually be a capable one. There is however no reason to put up with the damaging people surrounding him. The office scheduler and physician's assistant did such damage to my psyche that I will be seeking out another urologist for my follow-up appointment. Dr. Kaplan seems nice and capable enough, but he's certainly not worth the aggravation. … More

Though I do think Dr. Kaplan is competent, , I found his bedside manner and his nurse’s terrible. I believe the tests performed were necessary, but his follow up was less than helpful. I had to make an appointment which cost me more than going through his portal. I’m being charged more than my EOB stated and I’ve paid my bill as has my insurance. I’ve contacted them a few times and am still getting a billed. I think this will hopefully be resolved, If you want a companionate and caring doctor, I don’t recommend Dr. Kaplan. If you do not care about those qualities, he is very competent. I know I will not return to his office. Though I do think Dr. Kaplan is competent, , I found his bedside manner and his nurse’s terrible. I believe the tests performed were necessary, but his follow up was less than helpful. I had to make an appointment which cost me more than … More

15 year patient. Dr Kaplan has a friendly, sympathetic and sincere manner. I never felt rushed. Every appointment left me impressed by his thoroughness and competency. Brandie and the other PA’s always follow thru with my lab reports and other info. And the clerical staff seems polite and organized. Zero complaints. Definite 5 star operation. 15 year patient. Dr Kaplan has a friendly, sympathetic and sincere manner. I never felt rushed. Every appointment left me impressed by his thoroughness and competency. Brandie and the other PA’s always follow thru with my lab reports and … More

Yes. He is very experienced and a good man.

VERY PROFESSINAL, HAS LOTS OF EXPERIENCE. GOOD SENCE OF HUMOR. I WILL GLADLY GIVE HIM 5 STARS/

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I have known Dr Kaplan for a very long time, maybe 30 years. I met him at Saint Johns Hospital where a very good male friend of mine was extremely ill. He told me he would do his best for him and reassured Frank also . Frank recovered from the surgery beautifully and he became is urologist. Nine years ago Frank had to have stints placed and replace a few times. I was always with him..waiting somewhere in the hospital. Dr Kaplan would come and find me even if I was sleeping in a corner somewhere, to let me know how the surgery went and that I could go in to see Frank. Our relationship with Dr Kaplan was long and loving. Frank developed colon cancer and had a difficult few years all made better by just seeing Dr Kaplan. He also became my dr. You will not find a more empathetic, patient, kind, and competent dr. I have recommended him to many friends and all love him! His office staff are all great. I have never felt rushed or unimportant. You want every dr to have his qualities..the best

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I have been referred to him and had a big operation. Yes he is very straight forward and does not mince words ... I was in his care he also was one of the 3 surgeons on my operation. He was awesome, I only give him 4 stars and not five because I have never had a Urologist to compare.

Dr. Kaplan and his team were professional and caring. They saw me on short notice as I was visiting family. Y'all are lucky on Santa Monica to have a medical of this caliber.

Do not entrust your health to this person.

This doctor seriously lacks bedside manner. I had a procedure done with him> I am unlucky i guess and have pain months after my proceedure. when i went in 3 months after the vasectomy, he poked a finger in my scrotum and said yeah you have a hernia, I am 37 in great shape. Also told him one of my balls hurt, he said yeah that happens sometimes, your anatomy is different now... Going to get a second opinion. This doctor seriously lacks bedside manner. I had a procedure done with him> I am unlucky i guess and have pain months after my proceedure. when i went in 3 months after the vasectomy, he poked a finger in my scrotum and said yeah you have … More

I give this doctor zero stars. He is mean-spirited, an unpleasant man. I was referred to him by my family doctor. He said embarrassing and unpleasant things to me during the exam. He did blood tests to test my prostate health and had a tech call me with the results. I did not understand the results and the tech couldn't answer my questions. Dr. Kaplan refused to talk to me about the test results, neither taking nor returning any of my calls. I returned to my family doctor with the test results and he also wasn't sure what the implications were of the ambiguous results. He called Kaplan and Kaplan spoke to him. I later learned from a friend that he'd had a bad result from a painful procedure done by Kaplan and learned from subsequent doctors that the Kaplan-performed procedure was unnecessary. I give this doctor zero stars. He is mean-spirited, an unpleasant man. I was referred to him by my family doctor. He said embarrassing and unpleasant things to me during the exam. He did blood tests to test my prostate health and had a … More

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Had a vasectomy done here. I would not recommend. I understand you have done thousands of these procedures, but i have only one penis and would prefer you made me feel like you care to answer questions and explain with passion what you did and what you were doing. What led to my review is the fact that i am in pain 3 months after the fact, went to his office to express my concern and felt I was blown off. Not really examed minus pushing a finger where i said it hurt and he said i healed fine...

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Dr. Kaplan's billing practices are horrible. He maybe a competent doctor, but as a business operator– he is bad. His billing department keeps sending me bills long after they have been paid. When I call his billing department, they say they will take care of it, but I still keep getting the $45 dollar bill. I am not even going to mention how cryptic billing is. When I go, I pay my copay, and then it's a crapshoot at to what I will be getting charged for via my BlueShield insurance. Months after my visit I am finding new bills from his office, and when I pay them, I am repeatedly being sent bills for the same items. Enough already!!!! Dr. Kaplan's billing practices are horrible. He maybe a competent doctor, but as a business operator– he is bad. His billing department keeps sending me bills long after they have been paid. When I call his billing department, they say they … More

I've been seeing Dr. Kaplan for about 15 years. Besides being knowledgeable beyond belief, he is a quirky, funny, kind man which comes through if you allow it to do so. For me my human relationship with my doctor is almost as important as my medical relationship. I am not the easiest patient to deal with and I will forever be grateful to Dr. Kaplan for his ability and understanding. Philip P

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I've been a patient of Dr. Kaplan's for about 20 years. Never wanted to change. He is a top notch urologist. He's guided me through very successful treatments for kidney stones, twice, and enlarged prostate. I'll stick with him as long as he practices.

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Dr. Kaplan was one of the most unfeeling, arrogant and unhelpful doctors I've ever been to. He performed a painful procedure on me and when I screamed in pain he ran out of the room and did not return. Stay away from him and from his impersonal and uncaring staff.

Lack of bed side manner. Rushed and lacked empathy . Would not take the time to answer questions. Showed no concern about medical condition

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The letter that I wrote: Dr. Kaplan, I hope all is well. I am writing in hopes to resolve a billing issue with your office. I received a bill for $1100 for an office visit, a follow-up, and a PSA and Testosterone test. I've had these very same services from your office several times over the years and did not pay a fraction of that cost. After speaking to my insurance provider I was informed that 3 weeks prior to my visit Dr. Kaplan was dropped as a Healthnet provider. I asked the question of coverage when I made my appointment and was told that you were. I currently pay $1100/month for family health insurance, therefor I would never go out of network. Since your receptionist said that you were a provider I did not walk in your office looking for posted signs saying you were not, as your staff said I should have done. I believe the contrary, that your office should have notified your Healthnet patients that you were the only one in your group that was no longer a provider. I have received such notices many times from other medical offices over the years. Nevertheless, I did ask. I have been seeing you for 15-18 years and coverage has never before been an issue. I discussed this issue with your billing manager. I said I was willing to pay somewhere close to what I've always paid you for these services. She said she would get back to me and less than a week later I was contacted by a collections department. I do not feel that your billing department is acting in good faith but as I told your manager, that I will abide by whatever you decided. The reply; Keith, I am writing to you at Dr. Kaplan's request. These bills were discussed with you at great lengths and even though the balance on both dates were applied to your deductible, we did extend a courtesy of $474.06. At this time we do ask that you pay your account balance in full. Thank you. My reply: My deductible was met! You are talking about an out-of-network deductible which I never meet because I don't go out of network. If you overcharge someone by a hundred dollars and then give them a $50 discount, you really haven't given them a discount at all have you? You billed me just short of $1100 for an office visit, testosterone and PSA exams and a follow up visit to give me the results of the exams. After further thought I remember filling out new paperwork upon my arrival since I had not been in the office for a couple years. I indicated my insurance type. That would have been another great opportunity to inform me of the change in your status (not the groups status) that occurred 3 weeks prior to my appointment. I don't believe you in regards to Dr. Kaplan knowing about this. I don't see him extorting his patients. I either pay this bill or have my credit ruined. I believe you are extorting me all by yourself. Thank you for your concern, 12/24/23 Paid the collector $625 for what normally costs approximately $100. I think times are tough for this office and they are resorting to these types of tactics to pay the bills. The letter that I wrote: Dr. Kaplan, I hope all is well. I am writing in hopes to resolve a billing issue with your office. I received a bill for $1100 for an office visit, a follow-up, … More

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