Jose Esteban Igoa

Love the service by the staff, I had no problem with them whatsoever. Do plan to move appointments after or empty your availability thought the day because it a long wait time. Staff are very busy working so please be understanding.

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

I have been coming here for about a decade and let me tell you, it’s been pretty much the same. The waits are long (2-3hrs), some of the staff (and most of them have been working there since I first got there) can be a bit rude, and you mostly see the PAs. Also, make sure they don’t over prescribe. Sometimes the place itself makes me feel worse. I remember when the clinic was smaller, they had 2 waiting rooms actually. I got my diagnosis, but also I remember being unsure if it’s accurate it since I have taken variety of meds and they don’t always work. I think it’s good to see a PA regularly, they’ll know you better. You only see the doctor 2-3 times a year. I remember they once cancelled my appointment because he went on vacation. I don’t like that it’s hard contacting them on the phone, I really hope they will add more psychiatrists in the valley. Mental illness is serious.

jose e igoa no longer works with provider for superior healthplan and any carriers listed under their network ( allwell,ambetter,superior medicaid chips

At my last visit at this clinic I must say, I was very impressed with the level of care and professionalism I received. The staff was kind, understanding, and truly listened to my concerns. I left feeling much more hopeful and equipped with the tools I need to manage my mental health. It's no secret that the mental health crisis is on the rise, and it's heartening to see that this clinic is doing everything they can to help as many people as possible. They clearly understand the importance of mental health and are dedicated to providing top-notch care to their patients. I've read some of the one-star reviews of this clinic and I have to say, I think most of them are written by people who are in desperate need of help and don't fully understand what they're saying. Mental health is a complex and sensitive issue, and it's not uncommon for people to lash out when they're struggling. Overall, I highly recommend this psychiatric clinic to anyone in need of mental health support. The staff is compassionate, experienced, and dedicated to helping their patients. Don't let a few negative reviews discourage you from seeking the help you deserve.

Is being a journey however they have the greatest staff ever specially Dr. Igoa and Dr. Chavez who have helped me thrive in my life by following their suggestions for ever grateful as well as staff named Sonia who has always been there for my medication to receive on time.

Never go to this office! When I was refereed there, I found a huge waiting room with almost 100 chairs. Every chair was taken. There are three receptionist windows. All three had a line of people at them. This doctor is obviously only concerned with making money and not the well-being of his patients. Imagine the anxiety you would face sitting in that waiting room. Ive had staff from Tropic Texas Behavioral Health tell me there are aware of this doctor and his waiting room. Walmart self-checkout registers are more organized than this doctor's waiting room and appointment process. Dont make your mental health worse by going to this doctor.

Waited an hour after my appointment and still had four people still in front of me, so I left. There were two other ladies who had appointments and were waiting hours after their appointment. Not acceptable.

I wish I could give it lower, honestly. The place is dingy and unwelcoming, almost all the staff is rude (while all are uncoordinated with one another), new patients don’t even meet the doctor. The wait time is hours long to only receive an appointment that lasts at most 15 minutes. Calling the office is a nightmare, usually the calls are never picked up or are answered, put on hold for over half an hour then dropped. As for medications, they do not follow usual safety procedures between switching medications and will switch you from one to another within the same day. As someone with mental health issues seeking treatment, this is very much the wrong place to receive it. I wish I could give it lower, honestly. The place is dingy and unwelcoming, almost all the staff is rude (while all are uncoordinated with one another), new patients don’t even meet the doctor. The wait time is hours long to only receive an … More

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(Translated by Google) I did not meet Dr. Igoa but thanks to the fact that he does not know how to select his assistants better, he has a bad concept of this specialist. I waited a long time and in the office not even 10 minutes because I took my son because of his behavior and the assistant RAUL CORREA is the worst person who has consulted me, I only ask if the child was hyperactive at school I told him yes and he tells me that He was going to prescribe me medicine ???? I got very angry and I told him how are you going to prescribe it if you don't know what he has, you haven't done anything to them, besides, he's a 4-year-old boy to say he has ADHD, very sure according to the one he has if he does anything to him tests or anything. It is not fair that they have this type of person in something as serious as health. And he still tells me that if I don't give him medicine right now, don't expect the child to change and that going to a counselor is already too late because he's grown up, ???? never treat your child with him!! (Original) No conocí al Dr. Igoa pero gracias a que no sabe seleccionar mejor a sus asistentes es que tiene un mal concepto de este especialista. Dure mucho tiempo en espera y en el consultorio ni 10 min porque lleve a mi hijo por su conducta y el asistente RAUL CORREA es el peor que me ha consultado solo pregunto si el nino era hiperactivo en la escuela le dije q si y me dice que me iba recetar medicamento ???? me enoje muchisimo y le dije como le vas a recetar si no sabes lo que tiene no les haz echo nada ademas es un niño de 4 años para decir que tiene TDAH, bien seguro segun el que eso tiene si hacerle ningun test ni nada. No es justo que tengan a este tipo de personas en algo tan serio que es la salud. A y todavia me dice que si no le doy medicamento ahorita que no espere q el nino cambie y que ir con una consejera ya es muy tarde porq ya esta grande, ???? nunca trates a tu hijo con el!! (Translated by Google) I did not meet Dr. Igoa but thanks to the fact that he does not know how to select his assistants better, he has a bad concept of this specialist. I waited a long time and in the office not even 10 minutes because I … More

If I could rate it lower I would. If you are truly seeking help I suggest you look into somewhere else. This place is a joke and literally only looking for a paycheck. Scheduled an appt for with Dr Wolaski only for her to be 30 mins late to a virtual appointment and to be told “ I really have to go I have more patients waiting “ She completely dismissed the importance of being diagnosed for something I truly have a concern about not only for myself but for my children. If I could rate it lower I would. If you are truly seeking help I suggest you look into somewhere else. This place is a joke and literally only looking for a paycheck. Scheduled an appt for with Dr Wolaski only for her to be 30 mins late to … More

Choosing one star just because i cant choose zero. My husband has been without his medicine for 5 days because of the negligence of this doctor! To start off, Dr. Igoa prescribes him only 30 days supply (like if there isn't 31 day months)so some mo the je is without his medicine for one day out of the month. This past month doctor didn't even send in the prescription, we've been calling everyday and everyday they tell us that the medicine will be ready after 5, we call the pharmacy and sure enough they haven't sent it. This is insane, we've about had it with this doctor. DO NOT CHOOSE THIS DOCTOR!!!!!!! Choosing one star just because i cant choose zero. My husband has been without his medicine for 5 days because of the negligence of this doctor! To start off, Dr. Igoa prescribes him only 30 days supply (like if there isn't 31 day months)so … More

This is the worst place to go to. Starting with employees they're pretty ghetto and it looks like they dint have degrees. Especially two of them Sabrina and Adrianna. And ending with the supervisor and the manager. It looks like they dint have degrees either, they're very unprofessional and don't do their jobs right. They give their keys to employees to open and close their office when that's their job. Especially mrs.acevedo. and whenever someone quits is claiming for her keys back which is not right . they complain about having family members as employees but yet the manager has her son there Rey and her brother Sergio. Also the staff doesn't care if you need to reschedule an appointment. They speak very rude and dint try to cooperate. If a doctor is missing they don't call to let you know to reschedule they leave you out of the blue. They don't care about your well being at all. They'll lie to you about available appt times. They'll pick up the phones and hang up on you and when they answer they'll leave you on hold for forever until you decided to hang up. Although they're supposed to he helping us out they sound very bothered and rushed when talking to us when all we want is an appt and a refill. YOU NEED TO DO SOMETHING ABOUT THIS MR.IGOA, YOU WILL BE HEARING MY NAME FROM THE MEDICAL BOARD. This is the worst place to go to. Starting with employees they're pretty ghetto and it looks like they dint have degrees. Especially two of them Sabrina and Adrianna. And ending with the supervisor and the manager. It looks like they dint … More

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

Worst place to go for psychiatric help. I always set an appointment and they make you wait 4-5 hours just to see the doctor. Do not recommend going here.

Very qualified physician.

The doctors are great but the staff is ridiculous I can call all day and it sounds busy or they just never answer or return any phone calls!

I am very proud to say that my son feels comfortable going back to the office To see the doctor the staff here are very friendly and very understanding.

Front staff very unprofessional and rude

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I have been coming here for about a decade and let me tell you, it’s been pretty much the same. The waits are long (2-3hrs), some of the staff (and most of them have been working there since I first got there) can be a bit rude, and you mostly see the PAs. I remember when the clinic was smaller, they had 2 waiting rooms actually. I got my diagnosis, but also I remember being unsure if it’s accurate it since I have taken variety of meds and they don’t always work. I think it’s good to see a PA regularly, they’ll know you better. You only see the doctor 2-3 times a year. I remember they once cancelled my appointment because he went on vacation. I don’t like that it’s hard contacting them on the phone, I really hope they will add more psychiatrists in the valley. Mental illness is serious. I have been coming here for about a decade and let me tell you, it’s been pretty much the same. The waits are long (2-3hrs), some of the staff (and most of them have been working there since I first got there) can be a bit rude, and you … More

DO NOT TAKE YOUR FAMILY MEMBERS THERE THIS DOCTOR DOES NOT KNOW WHAT HES DOING INSTEAD OF MAKING PATIENTS BETTER HE MAKES THEM WORSE HE SHOULD NOT BE SEEING PATIENTS PLEASE REPORT TO TEXAS MEDICAL BOARD ANY WRONG DOING TO YOUR LOVE ONES .

The service is terrible I even cattle that are in slaughter houses get better treatment THE MEDICAL ASSISTANCE NEED TO GO BACK TO SCHOOL THEY DONT KNOW HOW TO GET THERE INFORMATION RIGHT AND NEED TO GET LESSONS BY THERE PARENTS ON HOW TO TREAT PEOPLE With DIGNITY. This is a terrible experience but the doctors are nice and bring a blanket and pillow expect to stay there for more then 3 hours The service is terrible I even cattle that are in slaughter houses get better treatment THE MEDICAL ASSISTANCE NEED TO GO BACK TO SCHOOL THEY DONT KNOW HOW TO GET THERE … More

I had an appt. When I got there I was shocked with the number of patients waiting to sign in, more waiting to be seen, it was a chaotic environment that triggered an anxiety attack. I was already calling other psychiatrist for an appt elsewhere. By the time I got to the receptionist, I was well into the anxiety episode (crying, trembling, etc.) I asked if all those patients were there for 1 doctor, was told yes but some see PAs. I asked how long the wait, I was told 1-3hrs and would probably be seen by a PA. I thanked them and walked away. Looking for another psychiatrist... I had an appt. When I got there I was shocked with the number of patients waiting to sign in, more waiting to be seen, it was a chaotic environment that triggered an anxiety attack. I was already calling other psychiatrist for an appt … More

I was hesitant at first to show up and thought maybe the reviews here are people just overreacting but ALL the one star reviews were on point. Though I didn’t get to talk to a Dr, I just walked in and saw about 30-40 ppl waiting and more coming in. The staff was indeed rude, one lady had her temperature checked twice because the first staff member didn’t write it down. It looked chaotic, I just got my papers for my information and turned it in blank. I’ll rather wait 2-3 months for the therapists I called at first. I was hesitant at first to show up and thought maybe the reviews here are people just overreacting but ALL the one star reviews were on point. Though I didn’t get to talk to a Dr, I just walked in and saw about 30-40 ppl waiting and more … More

I absolutely love my doctor but the staff ???? overall i would not recommend their services however i feel like i finally got somewhere. i reported them to the texas medical board and they’re actually investigating the office. hopefully more people will be able to get the medical attention they need. the doctors are so talent and caring the staff does not do them justice. I absolutely love my doctor but the staff ???? overall i would not recommend their services however i feel like i finally got somewhere. i reported them to the texas medical board and they’re actually … More

Only schedule an appointment here if you’re willing to spend your day in their waiting room

I’m not a loon who got locked up, or am on cheap insurance or anything of the sort with a grudge just to vent or anything. I need this to be known to save others time, money and MAYBE their LIVES. Don’t go here. Please. They are well known in The Valley and at Pharmacies across The Valley as the worst medical care around, who give their patients no information on their medication, they abuse their patients. They deny service, they put you on hold for 30+ minutes, lack any real semblance of care, and I hope they get sued for malpractice. Ask any pharmacist with experience at ANY pharmacy about Dr Igoa and Deboroah Woloski. They are negligent. I’m not a loon who got locked up, or am on cheap insurance or anything of the sort with a grudge just to vent or anything. I need this to be known to save others time, money and MAYBE their LIVES. … More

The wait times to be seen are absolutely ridiculous. Staff appears to be overwhelmed with patients which causes issues. This compounded by the waning patience of waiting patients makes for a bad experience. Be prepared for an average wait time of approx 2-3hrs for routine visits.

The Doctor was very understanding and caring person. I thought she helped me get things off my chest and it felt great. The only thing I would complain is that the staff don't communicate with each other but besides that I would recommend the clinic.

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

Worst place ever!! Staff have no idea what they are doing. It's taken a week to get anything done in regards to Rx. Don't waste your time on this place very unprofessional not worth it.

First off, giving this place one star is generous. Facility is disgusting, reception staff extremely rude which is shocking considering that people come here for help with mental health issues. If you are given a referral here ask your doc to send you elsewhere, maybe take your chances without getting care at all. Dealing with the staff and sitting here for hours on end might exacerbate your condition further. AVOID. First off, giving this place one star is generous. Facility is disgusting, reception staff extremely rude which is shocking considering that people come here for help with mental health issues. If you are given a referral here ask your doc … More

The lobby/waiting area was overcrowded. Dr. Igoa was not even there to see patients, he has PAs to see his patients. Appointment time was not honored and he has ownership in DHR, meaning that is where you will be referred to wheb receiving services. The front office staff was friendly but the chart lady was rude and unprofessional. If there was a way to give the services .5 stars I would The lobby/waiting area was overcrowded. Dr. Igoa was not even there to see patients, he has PAs to see his patients. Appointment time was not honored and he has ownership in DHR, meaning that is where you will be referred to wheb receiving … More

If you have nothing to do and like to wait around for 3 hours this is the best place for you. Staff is RUDE, I’m not sure where they receive their training or what but they need to step it up. Seems like they only have one working phone line. I kid you not I've called 180 times in one day. I no longer have the screen shot but it’s happened. I’ve missed Important Appointments bc of the staff and lack of their calls to remind or providing the link for virtual session. It’s Hilarious to me that they make you wait three hours and when you go into see the psychiatrist that’s if it’s Dr. Igoa I don’t know what the other people are but I’m pretty sure they’re not psychiatrists they see you for about three minutes. The cleanliness of this place is disgusting I don’t know who cleans but they need to step it up too. I am so disappointed in this place and I have no idea why my family physician would even recommend a location like this. Oh I would recommend to do your own research and call your own insurance and definitely look at the reviews from other clients so you pick the best doctor that suits you and your needs and please make sure that you research the medication that they are trying to get you on sometimes it’s not even worth it guaranteed, I hope that this place gets better and I hope that these doctors or whatever you wanna call him keep the best interest of the patient in mind . If you have nothing to do and like to wait around for 3 hours this is the best place for you. Staff is RUDE, I’m not sure where they receive their training or what but they need to step it up. Seems like they only have one working phone … More

I have been going to Dr. Igoa's Harlingen office since mid/late 2020 when it was still impossible to find a psychiatrist that was accepting new patients because of COVID. I had been looking for a psychiatrist for almost a year so I am indebted to them. My experiences have been the following: -the PAs are amazing. I've only seen 3 out of the 5, but they're all so nice and patient. I've seen Ms. Chavez and Ms. Gonzalez (and one other but I can't recall her name) and they're all amazing. -the front office staff in the Harlingen office are also very nice. I've never had a terrible interaction with them. 90% of the time I talk to Michael and he's great. -I know people love to complain about this but yes, appointments will take hours (2-3). It is what it is, find a way to work around it like I do. -this isn't their fault but they have difficulty calling my number for appointment reminders. This means that if they close for some reason in the morning you'll have to make a trip to their office to find out. That or they just didn't call me. Nothing is perfect, but my interactions with everyone that works in the Harlingen office have been great and that's all I'm looking for. 5/5 I have been going to Dr. Igoa's Harlingen office since mid/late 2020 when it was still impossible to find a psychiatrist that was accepting new patients because of COVID. I had been looking for a psychiatrist for almost a year so I am … More

Very bad service nurces have patients waiting over 10 mins to sing you up plus you ask a question and they look at you like they wonna eat you....

your office forwarded your calls to my phone number. my phone has not stopped ringing for the last 30mins!!! of course i can't call you because your calls are coming to me!!

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

I've been trying to get paperweight

Bad bad bad when you called is always busy or no answer then sent you directly to voice mail but you can even leave a message cz the voicemail box is full Really, very disappointing bad

Horrible Horrible Horrible the whole office is disorganized and unprofessional they dont take their job seriously. I wouldnt recommend this place to my worst enemy.

THEY WILL TAKE AWAY MEDICATION FROM YOU WITH NO WEENING PROCESS & GIVE VERY TO NO LITTLE HELP, & THAT SEEMS TO BE ALL . . . !WISELY SEEK ANOTHER OPTION\OPINION!

Never answer the phone and then when they answer they just hang up on you, it’s been over a month that my sister doesn’t have her medication and she needs it. I really hope they report this place it’s the baddest I’ve ever been too.

I take my sister to they're office in McAllen Tx and it's usually packed and the PA is nice and professional,BUT when her medication needs a Prior authorization (which is every time she needs her re fills) from the clinic to her insurance...We always have a very difficult time to get Any of the staff members to get it done so they tell me that they're going to pass the message on to (Sonia) who's in charge of the prior authorizations but yet it takes them for ever!!! And right now my sister has been waiting since we dropped off her proscriptions@the pharmacy which was July 7th for Sonia or anyone of they're employees to get it done so basically 1 month and 4 days and I just called before this to the pharmacy to check and still NOTHING!!!So I've had it!!!Now another Freaking Issue is that I keep trying to call the office to ask them why they haven't done anything about it and when if ever will they get it done....And like always they'res a busy dial tone,or they just never answer,or they forward they're calls over to the answering service system....Which is really frustrating especially when they know that their patient's Must always have all their meds,or the outcome could end up really bad. I take my sister to they're office in McAllen Tx and it's usually packed and the PA is nice and professional,BUT when her medication needs a Prior authorization (which is every time she needs her re fills) from the clinic to her … More

The worst secretary’s ever to answer they never have anything in order rude answer then they hang up on you they absolutely hate patients and have no respect for people who truly are in need of their mental illness and stability!!!!

Theres a eeasonnthisnplace has one star, its trash takes forever and they keep giving me same meds after I tell them they dont work the ones that hey take em away. Ridiculous dont recommend. Never once did I see the so called igoa

I don’t think I’ve ever experienced staff members that have been more infuriating to deal with. To those of you that need help for mental health issues, DO NOT GO HERE! Both of their offices are run by people who don’t care about the needs of their patients.

The Doctors and P.A.s are awesome here but the front office is the most unprofessional I have ever seen. They never answer the phone and the phone normally has a busy signal. Who get's busy signals in 2021 anymore. Outdated systems and don't even think about leaving a message because the mail box has been full for over a month. On top of all that, I haven't been able to get a prescription filled for over a week because the staff if too busy to call the insurance company for a pre auth even though they have promised multiple times to get it done. Really sad that the office managers and staff will ultimately run off every patient eventually until they can actually handle to call volume. The Doctors and P.A.s are awesome here but the front office is the most unprofessional I have ever seen. They never answer the phone and the phone normally has a busy signal. Who get's busy signals in 2021 anymore. Outdated systems and … More

I have not taken my daughter yet but I was trying to confirm an appointment for tomorrow and was in hold for 43 minutes til I hanged up. I don’t think anyone should be holding no more than 10 minutes this is ridiculous and no one has either called me to confirm don’t know about this place it’s outrageous.

Experienced Negligence and Discrimination at office. “It’s psychological.” No, it is not psychological it is due to a medical condition. Having me speak about my condition in front of others is unethical (HIPAA violation). Front office staff (Sofia/Sophia) are not medical professionals and I should have spoken to a professional in private. Experienced Negligence and Discrimination at office. “It’s psychological.” No, it is not psychological it is due to a medical condition. Having me speak about my condition in front of others is unethical (HIPAA violation). … More

Waiting for 3 hours for Mrs. Ramos to see me when I had a appointment and prescribed me pills that do not work but to her its whats is best she is not nor will be suffering or be in my shoes till she does she will never under stand, phone calls are always busy and will keep you on hold for a long time staff is rude DR. IGOA IS AWESOME I have nothing bad to say about him he helped me alot just the Waiting and the prescribed drugs tjat his psychiatrist thinks is right doesn't work literally at rehab they told me I don't need any of the pills she gave me yet I have a broken leg and she cant give me pain meds I don't understand her logic Waiting for 3 hours for Mrs. Ramos to see me when I had a appointment and prescribed me pills that do not work but to her its whats is best she is not nor will be suffering or be in my shoes till she does she will never under stand, phone … More

After five years of very reluctanly seeking services through profound "absentee psychiatrist" Dr. Jose Igoa, his very inconvenient and incompetent P.As, and absolute unprofessional, unethical, and unorthodox staff members, I left myself without a choice, but to abondoned their services for good after my assigned P.A., by the name of Deborah Woloski, all of a sudden got very abravise with me at over my very brief discussion about my current psychiatric regimen, and ask me to leave the office and services for good. However, she did accept a recovering COVID-19 patient without even doing an authorized medical clearance. To me, that was the final ticking time bomb for me. After too many busy signals with phone calls, 3 to 4 hour answering service calls on a daily basis, and just plain direct medical law and ethics violations from this very deplorable and very disgusting medical practice, in particular, I decided it was for the best to discontinue my services as my current self-care needs were involuntarily deprived of me, thanks to them. Since then, I'm pending a new appointment with a well-respected psychiatrist in Harlingen in less than two weeks for now. Hopefully, this will turn out very well for me, as I'm in desperate need of more intensive and profound well-established outpatient psychiatric services for the very long run. All this practice is all about is just racking in the Medicare and Medicaid money. Just pure avarice, lies, and total deceit from all of them. I will never go back to them ever again nor enter their assigned behavioral center. I would not recommend them at all to anyone in general. Period. After five years of very reluctanly seeking services through profound "absentee psychiatrist" Dr. Jose Igoa, his very inconvenient and incompetent P.As, and absolute unprofessional, unethical, and unorthodox staff members, I left myself … More

Would give zero starts if I could. I don't even know why they make appointments. Arrived 30 minutes early and after 2 hours waiting still haven't even been called back. People arriving a long time after us were being called. This is BS will find a different dr

They need someone new to come to town and give them some competition. Right now they can be absolutely horrible and still get a ton of business, and they are taking advantage of people who have no other option. It frustrates me that Igoa himself doesn’t do more, it’s his name on everything, you’d think he’d care. Like most people have said, the customer service is terrible. It’s also not a very clean place, it’s like they don’t care. There are cracks in the walls, the chairs are old and uncomfortable, the restrooms are filthy...all the money goes somewhere, but certainly not to create a more welcoming environment. They need someone new to come to town and give them some competition. Right now they can be absolutely horrible and still get a ton of business, and they are taking advantage of people who have no other option. It frustrates me that Igoa … More

Terrible service, rude staff, long waits. This place looks like it should be condemned. The staff is all very overweight (not important), but it makes them sluggish and they literally do not want to get up from their seats. They have no bedside manner and half of them look like they haven’t showered or they have poor hygiene. The staff was fighting with a woman who was in line ahead of me and the staff stated, “well, what are you gonna do about it?!” When the patient voiced frustration over the phone lines being busy. I’m forced to come here bc Tricare doesn’t give me any other options and my child needs care Terrible service, rude staff, long waits. This place looks like it should be condemned. The staff is all very overweight (not important), but it makes them sluggish and they literally do not want to get up from their seats. They have no … More

Overcrowded and unprofessional. You may have a scheduled time but they will not take you in until a few hours later. Be safe, and switch to another psychiatry if you have no other option! ???? Many other places take medicaid or insurance

Just overall bad experience, have to wait over two weeks after my son's appointment to have his prescription send to the pharmacy. Can never get a hold of anyone when I call, and when they finally answer they put me on hold for 20 mins or more till I finally get tired of holding and hang up.

I absolutely hate it here. If you are worried about COVID-19 or simply out of town you can schedule and pay for a FaceTime call with your doctor only to never be called and have your appointment. If you come here get ready to be waiting two hours or more and for them to only spend ten minutes with you. Do not come here.

This is not a comment on the Doctor, but how rude and inefficient is his office staff is. Booked a 2 pm appointment in McAllen. By 4:3O pm was still not called. Went up to his clueless office staff and after about ten minutes figuring out who I was I was told there are 2 people ahead of me and one of was a new admit which would take about 45 minutes to process, so I was looking at another 1 hour plus wait which would bring me to 5:30-545 for which was a 2pm appointment. Staff his no respect for patients and their time. No apology. Never going back. Made a Zoc Doc appointment with zero waiting and I was treated like a person. Treatment of staff by patients is horrific and would never get away with this in other places. You really should be ashamed; good thing you have no shame. This is not a comment on the Doctor, but how rude and inefficient is his office staff is. Booked a 2 pm appointment in McAllen. By 4:3O pm was still not called. Went up to his clueless office staff and after about ten … More

If I could give zero stars I would. They never answer phones only at 8:05am but when we are here they sit there doing nothing.There will always be more than a two hour wait and walk-ins will have priority so don't even make an appointment. You wait less time than with an appointment. Now let's see what horrible treatment my mother will receive now that I posted this review. I will keep you updated.. If I could give zero stars I would. They never answer phones only at 8:05am but when we are here they sit there doing nothing.There will always be more than a two hour wait and walk-ins will have priority so don't even make an appointment. … More

DO NOT GO HERE. Go ANYWHERE else. It takes DAYS to get through on the phone. You call and its just a busy signal. For days. Then, if you get through they will just hang up on you. Appointments are not actual appointments. (This picture is from their lobby, but their estimate of wait time is grossly understated. It is FAR more than 1-3 hours.) They tell patients that the wait time will be 3-5 hours from the time of their "appointment". I waited 5-6 hours. I didnt have a choice, otherwise I would have left. Its difficult to find new doctors at this time so I have no choice but to wait it out.. If you need a prior auth for medication, it will take weeks. When I tried to get through for two full days,, I couldn't so when I finally did, the guy told me it could take up to 72 hours for the insurance to respond. That was two days ago and I just talked with my insurance and they haven't received a call or fax from the doctors office. So it will then be that wait time on top of the days lost dealing with this. Its absolutely ridiculous how little they care about people. They should be ashamed at the way they treat people. I was told by the PA I saw that its just about money because most people have Medicare/medicaid and they will schedule 4-5 people for the same time appointment even though they know there are 2-3 people seeing patients. I was told they don't want to lose money in case someone cancels their appointment, so instead they ensure they have enough people for each time slot. Then if most or all of the people show up, oh well. The staff is rude and they don't care one bit about the problems getting them on the phone or wait times. While waiting for an appointment they had a lady arrested because she was upset and questioning why she had been waiting for several hours. They had her ARRESTED. DO NOT GO HERE. Go ANYWHERE else. It takes DAYS to get through on the phone. You call and its just a busy signal. For days. Then, if you get through they will just hang up on you. Appointments are not actual appointments. (This picture is … More

A wait of over 2hrs of your appointment seems to be NORMAL at this establishment. Be sure to clear your calendar for the day and bring something to entertain yourself with. Calls are not answered quickly, messages are not returned, the PAs say they will speak to each other regarding your care but I do not believe that is true. Prescriptions are not sent to pharmacy quickly so make sure to make an appointment for refills BEFORE you run out. If you have a choice to go somewhere else, take it. A wait of over 2hrs of your appointment seems to be NORMAL at this establishment. Be sure to clear your calendar for the day and bring something to entertain yourself with. … More

My doctor is the best but staff upfront is horrible Staff who schedule your appointments and somehow gets rescheduled....phones never work not that igoa can’t fix that. The staff must have daily meetings to improve their performance for doctors and patients.

This user rated the provider, but did not write a review

People in Harlingen are very friendly P.A. super nice, only problem is you can't ever get through on the phone, I waited for a prescription all day and was never sent to the pharmacy. It is critical I get my meds and I didn't I'm a bit disappointed.

(Translated by Google) Very good doctor, very good service (Original) Muy buen doctor muy buen sevicio (Translated by Google) Very good doctor, very good service (Original) … More

I have been a patient of Dr. Igoa for 18 years. He saved my life and I pray for him everyday.

He doesn't pay or really care for his patients well being. My son is mentally challenged but he wouldn't know that because 2 seconds with my son and he fine. In my opinion they are not professionals and come to think of it heartless.

Dr. Igoa is the best Psychiatrist we have here in south Tx. He saved my life. I was so depressed i felt like dying. Dr. Norma Iglesias referred me to him . I saw him and I asked him if i was going to die. He said " No , you are not going to die unless you take your own life, I will treat you and you will live and be happy"...and he did just that. I trust him 100%. It's been over 25 years that he has been treating me for GAD, Depression..Thank you Lord for putting Dr. Igoa in my path...Amen

This is the most unprofessional office I've experienced in my life! The staff are the worst. Good luck making an appointment and when you DO finally make an appointment they will flake on you. They will keep you on hold for an hour just to hang up on you. This has happened to me numerous times. They will literally block your calls. I know for a fact they do this because I called literally 50 times in a row to get someone because I literally had an Over the phone appointment with Deborah 3 days ago which STILL nobody has called me back for my appointment?.. I made a new phone number and ta-daa they answered! This office over books clients and neglects their current clients. Steer clear of this place. They should be shut down

This is the most unprofessional office I've experienced in my life! The staff are the worst. Good luck making an appointment and when you DO finally make an appointment they will flake on you. They will keep you on hold for an hour just to hang up on you. This has happened to me numerous times. They will literally block your calls. I know for a fact they do this because I called literally 50 times in a row to get someone because I literally had an Over the phone appointment with Deborah 3 days ago which STILL nobody has called me back for my appointment?.. I made a new phone number and ta-daa they answered! This office over books clients and neglects their current clients. Steer clear of this place. They should be shut down

This practice is horrible. You never see the dr., only the mid-levels. They treat you like a number, not a patient. Even though I picked up the paperwork for my first appointment, I had to wait 2 hrs to be seen! The mid-level I saw treated me very nonchalantly. I would never recommend this practice to anyone!

when can a new person get someone on the phone for an appointment... 7/3/20 and 7/6/20 busy or no answer.. hour after hour.

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

(Translated by Google) Arriving at 10:45 to take the appointment at 11:15 is already 12:40 and I still do not attend very bad service very slow nothing recommended (Original) Llegar a las 10:45 para tomar la cita de 11:15 ya son las 12:40 y aún no me atienden pésimo servicio muy lentos nada recomendable (Translated by Google) Arriving at 10:45 to take the appointment at 11:15 is already 12:40 and I still do not attend very bad service very slow nothing recommended … More

The staff is not professional, they have side conversations about patients. I want to switch providers.

Tried several time to talk to someone on the phone, but always got the answering machine. In addition, the answering machine was full and was not able to leave any sort of call back.

They NEVER EVER ANSWER THE PHONE AND YOU CANT LEAVE A MESSAGE BECAUSE ALL MAILBOXES ARE FULL!!!! How am I supposed to speak to them?????? Very unprofessional.

the counselor there is nice but its annoying and exhausting to wait for 2-4 hours for a forty-five minutes talking.

The phone service doesn’t even work. The PA I have is great there but the receptionists are horrible. They always have a “I am the manager” attitude.

I wrote that I wanted to see the doctor and not a PA and waited 2 hours just for them to send me to the PA. Don't go.

Horrible service!!! Phone lines are always busy Need a refill and my pharmacy has been trying to get the approval for a week and they dont respond. They finally answered I told them what i need and I was on hold for 1 hour and no one ever answered back!! Bad office management!!! Horrible service!!! Phone lines are always busy Need a refill and my pharmacy has been trying to get the approval for a week and … More

Appointment at 12:15pm to see P.A Belen Ramos was waiting all the way until 2:20 went to go ask how much longer said one patient was ahead went sat down Waited until 2:45 ask the lady again she said one more patient then I lost it I asked why is there still one more patient she replied "miss Ramos has gone out to lunch" GODDAMITT MAN they can atleast have the courtesy to let there patients know that there docotor is out to lunch and not leave them waiting like idiots Appointment at 12:15pm to see P.A Belen Ramos was waiting all the way until 2:20 went to go ask how much longer said one patient was ahead went sat down Waited until 2:45 ask the lady again she said one more patient then I lost it I asked … More

GETTING A HOLD OF SOMEONE ON THEIR PHONE IS IMPOSSIBLE. I'VE BEEN ON HOLD FOR 21 MINUTES AND COUNTING. THIS OFFICE(HARLINGEN) DID NOT CALL TO CONFIRM MY APPOINTMENT, NEVER CALLED MY PHARMACY FOR MY MEDS AND NEVER CALLED ME EITHER. STAFF NEEDS TO CONSIDER THEIR PATIENT'S TIME AND MONEY.

So my daughter has attempted to make contact with these people and HAVE yet to speak with anyone there! I'm wondering being that you are supposed to HELP people out that have issues you should answer these phone calls and have the decency to check up on your patients when they miss an appointment.

Incompetent and rude staff. They’ll give you attitude for asking questions. They don’t prioritize patients or value your time. Don’t expect to be seen for at least 3-4 hours after your scheduled appointment time. If you’re referred here CANCEL IMMEDIATELY and ask your primary care doctor to refer you elsewhere even if your appointment will be pushed back. Incompetent and rude staff. They’ll give you attitude for asking questions. They don’t prioritize patients or value your time. Don’t expect to be seen for at least 3-4 hours after your scheduled appointment time. If you’re referred here … More

They usually have longer wait times if you arrive after 10am. I'm currently here picking up a prescription that doesn't require an appointment and it's been an hour that I'm waiting on the Psychological Associate whom currently has no patients, she's just "settling in". What a joke. Too bad I don't want to start over elsewhere.

Well, it’s the first time here and probably our last time. Brought my daughter to see the dr. Appointment time was 2 hours ago, needless to say, we are still waiting. Lots of people here and they bring all their kids and have them running around and yelling....ugh, this just adds to the stress. Unfortunately, there isn’t much here in the valley as far as quality care. I will seek better doctors in San Antonio. Well, it’s the first time here and probably our last time. Brought my daughter to see the dr. Appointment time was 2 hours ago, needless to say, we are still waiting. Lots of people here and they bring all their kids and have them … More