Dr. James K Salem

This user rated the provider, but did not write a review

Great and caring physician!

Outstanding Dr He's A Cut Above the average and takes the time to listen I've known him for over 20 years and he's a wonderful Dr

Great Doctor,have seen him for 20 yrs..

Never returns calls. I have been trying to get get a continuous glucose monitor for the last year nobody will help me. I waited 5 mo the fir them to pre authorize my test strips. I keep thinking it will get better but ever since they moved, they suck. I have waited on hold for over 30 minutes for them not to help me. Diabetes educator does nothing!!!!!! I have wasted a year getting the run around. Never returns calls. I have been trying to get get a continuous glucose monitor for the last year nobody will help me. I waited 5 mo the fir them to pre authorize my test strips. I keep thinking it will get better but ever since they … More

This review is not specifically written about Dr. Salem himself, but more about the Summa Physicians Endocrinology office and their incompetence. I have had several issues over the past 2 years with this office not sending prescriptions to pharmacies, not completing Ohio BMV forms in a timely manner, and a lack of customer service. All of the doctors that I have ever dealt with are fine in a one on one setting, but once you leave the office you are a number and your needs/requests will not be met. My advice is to find another Endocrinology office because this one is the worst I have ever encountered. And if you ever need to mail them anything you can forget about it being in their hands in a timely manner as well. Summa sends ALL of their mail to an office in Cleveland (that's right not the address you mailed it to in Akron) and the Cleveland office then goes through the mail and distributes it accordingly. I mailed something in the middle of August to them and it's almost the end of September and they still have not received it in the office. Once again displaying absolute organizational incompetence. This review is not specifically written about Dr. Salem himself, but more about the Summa Physicians Endocrinology office and their incompetence. I have had several issues over the past 2 years with this office not sending prescriptions to … More

This user rated the provider, but did not write a review

Great doctor . He listens and he is brighter than the average doctor. Have kown him 20 yeats.

The office staff is HORRIBLE. They need to be retrained to be courteous and to know their jobs, or be fired! No one answers the phone; You can't leave a message. No test result follow up w/ the patient...mostly blank stares when you ask. They stand with their back to you at the copy machine w/ NO acknowledgement that your're at the counter...no "I'll be with you in a moment". I am writing a letter to the President & CEO of Summa about the staff of their Summa doctor. Totally unacceptable!

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

I have a difficult time getting anyone to answer the phone. I ran out of test strips and have been waiting more than a week for them to sign the insurance form so medicare will pay. I have had to guess on the amount of insulin resulting in several low blood sugars. When I finally got to talk to a person I told her how urgent it is to have the strips. 5 more days and still no strips

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

I've been going to Dr. Salem for several yrs and like him. He is low key and knowledgable. Waiting time is always minimal.

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review