Dr. James Scott Gaertner

I had a first-time annual physical visit with Dr. Scott Gaertner. During the visit, he asked me if I'm taking any medication. I told him "yes, I'm taking Claritin because I have seasonal allergy due to oak pollen". He asked me if I need any prescription. I said "it's fine, I've been like this for many years, and Claritin works for me." A couple of weeks later, I received a surprising bill of 3-digit amount. I called their billing department and office manager. They told me it's because I discussed my allergy issue with the doctor, and it's considered outside the annual physical. It makes absolutely no sense to me because I was literally answering the doctor's questions! He didn't diagnose anything, nor do I need any. I also checked the notes of my visit. It says something like patient is taking Claritin with minimal improvement and wants to discuss prescription options. This is a fraudulent statement. They literally lied for extra charges. I've been doing annual physical while having allergy issues for many years. I was never even able to imagine those decent people would do shady business like this. Totally beyond my understanding. Surprisingly ridiculous. I've spent hours calling their billing department, talking with my insurance company, filing appeals, and even consulting with lawyers. No matter what the outcome is, this is very very frustrating. My family and I will never go to Baylor Scott & White again. I will also advise all my friends to avoid Baylor Scott & White.

As a retired family physician, I was impressed by his professionalism and attention to my medical needs. He showed complete interest in my case and did not spend all of our time looking at a computer screen. He asked pertinent questions and answered my questions. His staff is very friendly. It was very reassuring to meet a physician of his caliber in today’s world. He is an excellent choice.

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Great Dr. Very patient and understanding. In his diagnosis he has always been spot on - verified when he has suggested specialists. Never feel rushed. Elizabeth, his nurse is really nice. All in all always a great experience whenever I visit their office.

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We are new patients to Dr. Gaertner and we are so thankful we found him. My son described him as the best doctor he has ever seen. He's so patient, kind and understanding. His office staff is amazing too. They are all so friendly and helpful and your wait time is minimal.

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This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review