Jacque Angerstein

I have followed Dr. Angerstein through moves to 3 different offices, but unfortunately I am now going to have to change doctors. I’m going on 4 days now without medicine and this isn’t the first time this has happened. The office told me I could do telehealth and then called with just over an hour’s notice to let me know that I can’t, but I’m a single mom with no childcare. (They also called less than an hour before closing on Friday to let me know I couldn’t get my medicine and I couldn’t have an appointment until the following week.) The office also said it would get back to me to try to fix the situation, but it’s been 24 hrs and they never did. It’s unacceptable to leave people without medication, and I can no longer continue to see a doctor who would leave people in this situation. I’m really disappointed because, as I mentioned, I’ve been seeing her and her assistant for nearly 20 years.

I’m now going on 3 days without my medication. I was told in the a.m. that I could do a telehealth appointment, but was informed 1 hr before the appointment that was no longer the case. This is not the first time I have been stuck without my medication because of logistical issues created by the office.

I am new to Texas; that was my first to Dr. Angerstein. She misrepresented the facts and lied to me. She treated me like a drug addict. She wanted to change my medications without consulting with my physician or knowing my medical history. I reminded her that stopping my medication on my medication could cause rebound and seizures. So she tried to convince me my Mass General physician was incompetent. She was unprofessional and I would not trust her care.

I liked Dr. Angerstein. My regular FP physician is Dr. Byrd, but he happened to be out on the day when I needed to be seen for a little electric scooter mishap. She was professional, thorough, not rushed, and provided a very thorough checkup of injuries and symptoms.

I'm SO glad I found Dr. Angerstein a few years ago. She is warm, kind, listens well, never seems rushed, and seems truly interested in my concerns. And I love the new office space they moved to. Will continue to go to her for all my needs!

Love Dr. Angerstein. So friendly and competent. Always has excellent referrals to specialist in Austin. Very good with teenagers also.

We rely on doctors to first do no harm – to safeguard our health - I received quite the opposite in this office . The Doctor made accusatory assumptions, asked unnecessary personal questions, and belittled my character. I'm a mature college-educated adult - not a criminal. If you don't want to treat a patient, don't "play" doctor and charge for your ill treatment.

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My old family physician I had gone to for 48 years..The kind of doctor you could get in to see the same day .. You might say "old school".. So much different from doctors these days that is impossible to see within 7 days.. and they have a don't give a squat attitude.. NOT SO WITH DR. ANGERSTEIN.! I found her about 7 years ago.. Her practice is just like my old doctor.. Always will to accommodate your needs and schedule.. And she also treats us men. :)

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Always had great reuslts with Jacque. Polite, professional, and prompt. Highly recommend

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TLDR: nice doc when you actually get to see her, rude and incompetent staff, annoying hours and arbitrary rules, EXTREMELY bad at handling billing. Unprofessional and just not worth the hassle. Go somewhere with a reliable system in place. I have been a patient of Dr. Angerstein's for 3 years now, the office staff is filled with condescending, rude, unprofessional people who lack the most basic of people skills.

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She exudes kindness, expertise, and humility. She inspires confidence and really listens. This is so rare!

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