Hedy Cecilia Loa

Front staff is so unprofessional. They are never helpful. Always make you feel like a burden for asking the simplest questions. They keep you waiting for ever and most of the time, they won’t even take any phone calls. So good luck getting ahold of anyone there

I do not recommend this office. Staff is rude, phones are never answered left 3 VM still no returned call. Referrals apparently take 2 months or more for this office. Dr. Is old school everything is paper and it takes forever to get anywhere with this process. I think she has too many patients for just herself and her staff could be a bit more inviting and friendly. For goodness sake they are in the health care profession to help not make the experience even worse with the attitudes ???? Glad I no longer have to deal with this office anymore.

They’re really slow at handling patients.

Honestly I never write reviews but I thought I’d share the terrible experience my grandmother experience with this “doctor” so that no one else suffers the same experience. My grandmother has been having health issues with her legs and jaw and would get fevers. She would try to go to her multiple times, try to make an appointment and once she made an appointment would go early and yet we waited 2 hours only for the doctor to say sorry she’s busy and to make another appointment or give her a call. We would call her as my grandma suffers going to and from the emergency room and urgent care and this doctor never answers. It’s been a 2 month long process but we are changing my grandmother’s primary care from Dr. Loa to hopefully a more better and caring doctor who doesn’t lead a grandmother in a wild goose chase. Beware of this doctor since we thought these good reviews were promising but all it promises was prolonged pain for my grandmother. Honestly I never write reviews but I thought I’d share the terrible experience my grandmother experience with this “doctor” so that no one else suffers the same experience. My grandmother has been having health issues with her legs and jaw … More

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I have been seeing Dr Loa for several years. A neighbor recommended her. Dr Loa takes her time and really cares about you. She is very thorough when examining her patients. I have sent several of my friends and also my husband to her. She is now their primary doctor. I highly recommend Dr Loa!

Dr Loe is one of the Most disappointing positions that I have had to care for me. She has never physically examine me to see what is happening to my body I am very sick. And this doctor has not shown that she is interested in finding out what is happening to me. Her office staff is horrible. They do not answer the phone and when they do answer the phone they will put you on hold and you stay on hold. They do not take the correct information and relayed it to her. They say they will call you back they never called back. They are not interested in a good patient care. It’s a nightmare. When you are sick And cannot get the help you need. I feel as a patient I am not getting good patient care

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Great doctor

The office staff is very friendly and helpful. Dr. Loa has been my primary Doctor for about 5 yrs. now. She is great, she takes good care of my health. I would never change Dr's.

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This user rated the provider, but did not write a review

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Dr Loa is the best. She takes her time to listen to her patients not to mention polite, trustworthy, gentle and understanding. I recommend her all the time.

Very nice doctor. Took my 90 year old aunt in as a new patient. Doctor was polite and helpful and took time to get to know my aunt. The office staff is friendly. I would recommend Dr. Loa to anyone who asks.

My mom really likes Dr. Loa. She does take time during our visits, however I do have to push for tests when my mom is having issues that haven't resolved with cough medicine, etc. Her staff though is sub-par. 3 days of phone calls and pharmacy visits to get a refill for a prescription. Test results showing additional screening required are ignored. I received a letter from radiology, called the office and they can't find results. So, no appt scheduled yet, call tomorrow. This is not the 1st time

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No clear communication from her or her staff regarding testing, follow up appointments, etc.

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This user rated the provider, but did not write a review

This user rated the provider, but did not write a review