Gina M Dieudonne

Wait time, and condescending 2 hours after appointment was scheduled. Not like it was a day of schedule. It’s been scheduled for months.

If I could give ZERO stars I would. I made an appointment with this clinic to have my 6 year old seen because of chest pain and establish care. I fill out all of the forms on their tablet and indicate he is adopted, because he is. After we are back in the exam room I had two different nurses or MA’s ask if I’d given the desk his paperwork. I said yes, it was all on the tablet. A third (whatever position she was)person came in and said they needed his adoption paperwork to be seen. Fortunately he was just recently told he was adopted or that would’ve been a heart shattering way to be told, but I told her no, there’s no paperwork, my husband and I are on his birth certificate just the same as my biological children. I was getting angry at this point because they asked if I had his birth certificate with me. I said, “No, do you require every parent to bring a birth certificate?”. She said no and went to get the doctor. The doctor came in and said he couldn’t be seen without proof I was his guardian. I told her I’m not his guardian, I’m his MOTHER!!! I then reiterated everything I said to the “nurses” and said, “you know what? Son, get your clothes on and all of you get out of the room and away from my child.” The uneducated idiots left the room and I took my son and left because apparently, they discriminate against adoptive parents. Also, I have private health insurance and they had difficulties figuring out how to enter it into their system. If I’m billed for this visit, I’ll have an attorney involved. If I could give ZERO stars I would. I made an appointment with this clinic to have my 6 year old seen because of chest pain and establish care. I fill out all of the forms on their tablet and indicate he is adopted, because he is. After we … More

The on call nurses are fantastic and overall a good clinic

So I was told to come at 8am by the receptionist. I'm here with two newborns that are only 3weeks old and it's cold outside and they are not open. If she knew that they won't be open until 9 then schedule me for 9. She then told me even if the text say 9 come at 8. Omg now I'm here with my babies and they are closed. I'm pissed because I have my newborns in this weather for a lie. Please fix your staff. So I was told to come at 8am by the receptionist. I'm here with two newborns that are only 3weeks old and it's cold outside and they are not open. If she knew that they won't be open until 9 then schedule me for 9. She then told me even if … More