Dr. Gary Philip Jacobson

Mostly good

I have always been comfortable and pleased with doctor and staff.

Always excellent experiences

Doctor Jacobson is the best

My doctor is wonderful and most of the staff is also

Dr. Jacobson had been my primary for around 30 years. I know him and he knows me. He's kept me going!

Best clinic I've been to.

Dr. Jacobson is the most thought... - Dr. Jacobson is the most thoughtful, caring and competent PCP I have ever had.

Need more great doctors like Dr. Jacobson.

The staff at Baystate Health is considerate and caring. They have respect for the clients and are polite and cheerful.

Pleasure to work with *Dr. Gary Jacobson.

Dr. Jacobson and his staff are always pleasant and treat you with respect.

Dr Jacobson is a wonderful docto... - Dr Jacobson is a wonderful doctor and his staff is top notch

A 15 minute appointment is never... - A 15 minute appointment is never long enough to cover my concerns adequately.

Terrible office, delays in response and follow up. Too bad as he is a good doctor outside of the above.

This office is completely unprofessional! I do like Dr. Jacobson when I have gotten to actually see him. I called this week with an urgent issue only to be told that I could have a video chat the following day and they would call back with a time. They never called so I called the next morning only to be told that they forgot to schedule and since I hadn't been in a long time, I was no longer a patient and should go somewhere else. I stated that wasn't right and insisted they keep their word for a video appt that day. I was then called back and told it would occur at 10:50, well no surprise no call, no text nothing. I then received a call telling me I missed the doctor's text even though I have no text from them on my phone and so now just need to find a different doctor. Thanks for wasting 2 days of my time and not dealing with an urgent healthcare issue. This office is completely unprofessional! I do like Dr. Jacobson when I have gotten to actually see him. I called this week with an urgent issue only to be told that I could have a video chat the following day and they would call back with … More

no one seems to answer the phone in the middle of the day (Monday, 9/23/19, 1:30-2pm+) I don't know how he gets business like that...

Dr. Jacobson always listens to me. He explores further if he doesn't understand what my concerns are. I have full confidence in him. His follow through is excellent.

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Dr Jacobson is a very intelligent doctor. After all, he has been in this business for over 30 years and after just a few visits with this man, you will immediately be able to tell he knows his stuff. However, this facility is the most screwed up with the staff working there. I have never seen anything so horrific. The people working for the doctors do not know their job or how to deal with patients at all. You will find that out quick. And forget trying to call the office. You will either never get through because all calls go through a call center. Also, I have had a very hard time getting my prescriptions approved from them. When I call the pharmacy and the prescription needs to be authorized, it takes 3 to 5 days for the approval to happen. The administrative assistant cannot handle her job at all. Bottom line is Jacobson is good, but the rest is deplorable in that office.

Dr. Jacobson has been my doctor for years. He is thorough and easy to talk with. I appreciate his kindness and understanding. I'd recommend him to anyone. I thank him and his wonderful staff.

Dr. Jacobson has been our doctor for more than 15 years. He saved my husband's life. He is simply the best. He listens. He cares. He is personable. He practices medicine, he doesn't make assumptions. He's truly one of a kind.

Dr. Jacobson is terrific, but his staff is the worst we have ever dealt with. If it weren’t for Dr. Jacobson, we would have left the practice years ago. Dr. Jacobson takes time to know you, listens to you, and is very knowledgeable and helpful. His staff has lied right to our face, has no idea how to do their job. We called for a simple prescription to be filled (only had one), they told us they didn’t know which one. So much more that won’t fit here.

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Not very thorough ,my husband's family has a strong history of heart disease and he's never even ordered an EKG or any testing,really vague in all respects!

Dr. Jacobson is thorough, attentive and an extremely conscientious care provider. I recommend him very highly.

Dr. Jacobson is primary for myself, my wife and my son. He has been for nearly 10 years. He's an excellent resource. He is thorough and detailed. He's approachable and never been rushed. He's made himself available when we've had questions. He obviously has high expectations from health care, including himself, his staff, and the organizations that support him. I recommend him without hesitation. Dr. Jacobson is primary for myself, my wife and my son. He has been for nearly 10 years. He's an excellent resource. He is thorough and detailed. He's approachable and never been rushed. He's made himself available when we've had questions. … More

Dr Jacobson is one of the few doctors who listens to you, ask questions and only then talks to you about causes and how to treat you. I have been a patient of his for 18 years and would not think of going to anyone else.

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Has been our family doctor for years. He is always personable, helpful, and kind. He always takes my concerns seriously and talks about treatment with me instead of just telling me what to do.

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