Frank Durso

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

He got frustrated with my two year old. Not very kid friendly for being a pediatric doctor. I would explore options before bringing your child to him.

I would highly advise against coming here for medical care. While Dr. Durso was highly capable and a good doctor, putting up with his staff is absolutely not worth it. I went here for about 7 years, but after they switched locations, there was a major change in the atmosphere of the place. It was chaotic and disorderly, but that was when the staff underwent a major change as well. We had called ahead to make sure that I could go to the appointment with my sister, as I was seventeen at the time, and didn't need my legal guardian there. They said that it would be fine. When we got there, they refused to let me go to my appointment because my guardian wasn't there, and didn't care that they had told us otherwise before we made the hour long drive ( that included me missing school.) When they finally let me into my appointment, the staff member gave me the completely wrong prescription and I couldn't see out of my glasses when I ordered them later. After this, I decided to switch doctors, and asked them to send over my medical forms. I called in advance so that the new doctor would have them in time for my appointment. They said they would send it over, but when I get to the new doctor, they said they didn't have it. I called again, and they said they would send it over. It took TWELVE times calling them to get the papers, at which point I was moving in three weeks and didn't have glasses or contacts because the new doctor didn't know my old prescription. Instead of apologizing and rushing to get the files (not a hard task to do) they were INCREDIBLY rude. They told me that I could just drive the hour to their office to pick the papers up, and didn't seem to care that it took weeks/ 12 calls to get the papers. When I pointed this out to one of the individuals in the medical file department, she hung up on me. The manager was very helpful and finally straightened it out, but it should not take that much time and grief to get papers. I would highly advise against coming here for medical care. While Dr. Durso was highly capable and a good doctor, putting up with his staff is absolutely not worth it. I went here for about 7 years, but after they switched locations, there … More

a very competant exam resulting in a good perscription. He was prompt and explained condition

Great with kids. Lots of glasses to choice from. Appointment as scheduled and fast. New down town location is good for commute.

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

When I made the appointment electronically I wrote to Eye Associates of New Mexico that I would like prescription glasses to help with my esotropia, and vision therapy to fix my stereoblindness. They called back and said "no problem, first you'll go to this doctor for the prescription, and then this other doctor for vision therapy." I waited three months for the appointment and wasn't there for more than two minutes before the nurse told me that they don't do esotropia here. Esotropia takes glasses with special prisms to hold an eye straight. And they don't do that at that particular Eye Associates of New Mexico building (5757 Harper Drive NE). They were going to reschedule me for next week at a different Eye Associates of New Mexico building, but I was desperate and told them how reading is my job and if I can't read I'll lose my job. So they got me in at another Eye Associates of New Mexico building later that day. Now at this Eye Associates of New Mexico (806 Dr. Martin Luther King Jr Ave. NE), I was able to get a prescription, but Dr. Frank Durso failed to include prisms. (Not surprising as he performed the fastest, lousiest exam I've ever witnessed.) The prisms were why I was there in the first place. It's the very reason why the other Eye Associates of New Mexico (5757 Harper Drive NE) couldn't see me. And I wasn't aware of the error Dr. Frank Durso made because my eyes were dilated and I couldn't read the prescription. And not only did Dr. Frank Durso fail to give me the correct prescription, he flat out refused to give me a referral for vision therapy because he doesn't believe it works on adults. I told him about the books I've read like "Fixing My Gaze" by Susan Barry, a 50-year-old woman's personal account of gaining stereovision using vision therapy. He was completely dismissive, rude and refused to even give me a referral. When I made the appointment electronically I wrote to Eye Associates of New Mexico that I would like prescription glasses to help with my esotropia, and vision therapy to fix my stereoblindness. … More

My 2 year old daughter had an appointment with Dr. Durso. He was unfriendly, rude, & didn't listen to what I was trying to explain to him. He brushed us off and the whole appointment felt like a waste of time. Felt like he just wanted to check my daughters eyesight with dilation drops to get paid. She doesn't have a problem seeing she has issues with her lids, but he didn't even care to listen, told me her eyelashes aren't scratching her eyes (wasn't even my concern) When I declined the eyesight check with drops he was very huffy and pissed. I would rather get her eyes checked by a doctor who actually listens to their patients. Will not be going back to Eye Associates or Dr. Durso, EVER! My 2 year old daughter had an appointment with Dr. Durso. He was unfriendly, rude, & didn't listen to what I was trying to explain to him. He brushed us off and the whole appointment felt like a waste of time. Felt like he just wanted to … More

Dr. Durso was GREAT with my young daughter and I finally got a diagnosis that proved she needed glasses!

My 2 year old daughter had an appointment with Dr. Durso. He was unfriendly, rude, & didn't listen to what I was trying to explain to him. He brushed us off and the whole appointment felt like a waste of time. Felt like he just wanted to check my daughters eyesight with dilation drops to get paid . She doesn't have a problem seeing she has issues with her lids, but he didn't even care to listen, told me her eyelashes aren't scratching her eyes wasn't even my concern. He is not a good doctor.

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

Dr. Chang was the worst doctor ever! Instead of asking my daughter questions on her appointment she was asking me personal questions about myself when it wasn't my appointment. Then I told her I got a second opinion cause my daughter had changes from her recent vision she got mad. Asked for my daughters new prescription the other doctor gave her like if I have it on me at all times. I told her if I had it I would have brought it. She right away questions my daughter if she was safe at home. Really??? The questions would me asking my daughter if she were ok being uncomfortable with her. I will never return to that doctor ever again! Dr. Chang was the worst doctor ever! Instead of asking my daughter questions on her appointment she was asking me personal questions about myself when it wasn't my appointment. Then I told her I got a second opinion cause my daughter had … More

Nicely run office with no unreasonable wait time. Everyone has been friendly and helpful.