Dr. Francisco C Rugama

(Translated by Google) He deserves less than 1 star, this doctor is disastrous, some friends recommended him to me to be our primary Dr and in the contact he put the office phone as a cell phone and the cell phone as an office, according to me I spoke to the office on Monday the 2nd of January at 4:30 PM and he answered me, I asked if he was speaking to Dr. Rugama's office and in a curt tone he answered me that it is what I needed, I told him that they recommended us to be our Dr and we wanted to make an appointment , he immediately told me that because he had his cell phone and that he would block me, I made the clarification but he did not listen, he was super upset and that it was not time to call (4:30 PM) I considered a total lack of respect for myself that better I decided to hang up the phone, then I checked the opinions of him and I understood that his way of being is like this, rude and arrogant with his patients, therefore his staff is also like that, according to the opinions of others, obviously I will look for another Dr because we don't need In addition to having more bad times, I hope and God willing that he sees the comments about him and his office and changes, since the profession of Dr is very noble. (Original) Merece menos que 1 Estrella, este dr es nefasto, me lo recomendaron unos amigos para que fuera nuestro Dr primario y en el contacto puso en teléfono de oficina como celular y el celular como oficina, le hable según yo a la oficina el lunes 2 de enero a las 4:30 PM y me contestó el, pregunte si hablaba a la oficina del Dr Rugama y en tono cortante me contestó que es lo que necesitaba, le dije que nos recomendaron con el para que fuera nuestro Dr y queríamos hacer una cita, de inmediato me dijo que porque tenia su teléfono celular y que me bloquearía, le hice la aclaración pero no escuchaba, estaba súper molesto y que no eran horas de llamar (4:30PM) consideré una total falta se respeto hacia mi persona que mejor opté por colgar el teléfono, después cheque las opiniones que había de él y entendí que su forma de ser es así, grosero y prepotente con sus pacientes, por lo tanto su personal también es así, según las opiniones de los demás, obviamente buscare otro Dr porque no tenemos necesidad de pasar mas malos momentos, ojalá y Dios quiera que vea los comentarios qué hay sobre él y su oficina y cambie, ya que la profesión de Dr es muy noble.

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Never, never will I go there or even recommend anybody to that Dr.. Patty the nurse has the worst attitude. No bedside manners whatsoever! I am so disappointed how she treated me and the wait was long. Save yourself the long wait! And don’t put yourself through a horrible experience. They don’t even deserve a 1/2 star to be honest!!!! Never, never will I go there or even recommend anybody to that Dr.. Patty the nurse has the worst attitude. No bedside manners whatsoever! I am so disappointed how she treated me and the wait was long. Save yourself the … More

Grossly negligent. Beware.

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I found the PA to be very attentive, listened to my opinions.... I was very pleased... and have referred him to all our friends.. They too had a positive experience. I've never waited long. But I try to get an early appointment

Horrible office. The left hand never communicates effectively with the right hand. Every visit is well over 4 or 5 hours. The last one was for a refill of my high blood pressure medicine, ( I had been out for 2 weeks and waiting for an appointment ). I called explained I was on a job and had to drive down 50 miles to be there and I would be about 5-8 minutes late, when I got there, they had put someone else in front of me so I waited an extra hour. When it came time for the doctor to see me (4 hours later) someone came in and told me the doctor had to leave. I asked if they could ask the doctor to at least give me a temporary prescription for the same medication I had been taking until we could reschedule, because I was feeling like my blood pressure was to way to high. And they said they would ask him and call it in. Of coarse the next day it was not available at my pharmacy so I called to find out if they had asked the doctor and he refused to issue it or did try forget to ask the doctor. I was put on hold for 20 minutes then told that the doctor was now refusing to see me as a patient because the year before I had to deal with an assortment of idiotic excuses from that office and now I was not welcome there! Which is perfectly fine with me, It’s not a place I wanted to be attended to because in every other medical appointment I have always been treated with respect and someone with a brain, this office is in serious lack of respect, compassion and simple coordination skills. They give the medical profession in the RGV a bad name and It’s no wonder why Dr Rugama is not allowed to practice or visit his patients in most of the local hospitals. Horrible office. The left hand never communicates effectively with the right hand. Every visit is well over 4 or 5 hours. The last one was for a refill of my high blood pressure medicine, ( I had been out for 2 weeks and waiting for an … More

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The staff is very friendly and helpful. The Dr is very attentive and takes time with his patients. There is some what of a wait but the experience the Dr provides makes it all worth it.

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They take walk-ins and there's almost no waiting in the lobby. Professional and friendly staff.

This man is sometimes in a good mood sometimes in a bad mood my husband and I had an appointment at 3 we get there at 2 we wait there till 5 and they tell us they can't see us to come back the next day in the morning and the doctor will see us first we get there at 8 and they end up seeing us till around 1 and to top it off he's in a bad mood, we're looking for a different doctor.

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This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

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This user rated the provider, but did not write a review

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I went in as a new patient and while the office staff was nice the doctor was not. He was very rude in everything he explained and rolled his eyes a handful of time. He never made eye contact and made the whole visit seem as if I was a complete bother to him. He didn't run any labs and gave me a diagnosis of what he THINKS I might have. Of course if I don't feel better in 3 days I have to return to pay him more so he can tell me what's really wrong.

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This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review