Dr. Francis Falck

Dr. Falck is an extraordinary ophthalmologist/surgeon. He recently completed cataract surgery on me. Prior, Dr Falck successfully diagnosed & corrected my debilitating double vision caused by an earlier stroke episode. I went to Dr. Falck, thank goodness, for a 2nd opinion re the double vision I had been suffering with & am so very grateful for his expertise & sincere, detailed patient communication! I trust his care immensely! His office team is awesome, yoo! Dr. Falck is an extraordinary ophthalmologist/surgeon. He recently completed cataract surgery on me. Prior, Dr Falck successfully diagnosed & corrected my debilitating double vision caused by an earlier stroke episode. I went to Dr. … More

Dr. FALCK answered all my ?s thoroughly with kindness & fine detail - exactly what I needed re. my difficult sight concern. He is genuinely interested in resolving eye problems with respect & kindness. Excellent surgeon!!

arrogant Doctor who thinks he knows more than all of his colleagues, disrespectful to the patient's waiting time in the office. unnecessary procedures or false claims to charge the patient is what you get when you visit this office.

I had an unsettling experience at Dr. Falck’s office today. Long waiting times in a crowded waiting room are the norms for Dr. Falck’s office - an inconvenience that I’ve been willing to accept, pre COVID-19. While waiting room staff was wearing masks and gloves, the COVID-19 patient safety protocols in place today were not sufficient to control the flow and number of patients. Mask wearing and social distancing requirements, in many cases, were not being met by patients, i.e. an elderly patient wearing a mask - totally open at the bottom - coughing as she walked in front of people in the waiting room. The level of environmental safety that I expect from my healthcare providers was not met today. Regretfully, I will not be returning.

Unprofessional and disrespectful

I am having the same problem with my mother 2-4 hours late for appointments and now I am asking why she has had several appointments and high bills when she is just asking for a new eye glass prescription. And now the office manager can not explain the bills and what is going on. Now they are not answering any calls. I don’t trust what is going on and why my 84 year old mother is getting this large bills. The office manager response is don’t worry the insurance is paying for it.

After years of regular appointments, Dr. Falck has never been less than 2 hours late for my appointment, and he is completely unapologetic about it. He leaves the exam room doors open during appointments, so you can sit in your exam room and listen to him shoot the breeze with other patients long after their appointment has finished, and he sees no need to cut the conversation short to get to the other patients who have been waiting for hours.

Unprofessional! I waited in the waiting room and in the patient room several times for over two hours. One time I left the patient room and began walking down the hall as I heard him talking politics for a half hour with another patient, but he caught me and urged me to stay. I had two excellent cataract surgeries by him, but he strung me along with many glaucoma appts for which now there is no evidence of. My mother's Medicare was charged $600 for an eyelash removal. We have left his practice.

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