Dr. Federico Roman Ng

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This Doctor has no sense of time or concern for patient appointments. waited over 2 hours each appointment for my 1 year old son that has a trach and seizures, for a 5 minute "consultation". My son is 1 and has started having seizures at 6 months and has had 1-3 a month since then.1 mri was done at 19 days old and 1 eeg at 6 months. Only thing they have done is up his medication with out seeing him, without seeing his seizures, without anything. I would love to speak to someone that is higher up, due to covid me as a father can not be there for my son because 1 parent is allowed, when asked to be on speaker phone was told " this wouldn't take long". I need to get a call back from higher management because this is ridiculous. This Doctor has no sense of time or concern for patient appointments. waited over 2 hours each appointment for my 1 year old son that has a trach and seizures, for a 5 minute "consultation". My son is 1 and has started having seizures at 6 … More

My husband went to see this doctor, and it was a debacle. He complained about occasional upset stomach, so Dr. Ng prescribed him several antibiotics for a prescribed C. diff infection, though he had no symptoms of C.diff. Although Dr. Ng supposedly did a stool culture to confirm the infection, when my husband went back for a follow-up appointment, there was no record of a culture even being done. The inappropriate prescribing of antibiotics is already a fairly egregious thing for a doctor to do, but it wasn't at all the worst part of our experience with this physician. My husband had a bunch of lab work done, and then had to harass the office to get the results. When he finally reached them several weeks later, the MA, who is not supposed to interpret lab results, informed my husband that his PSA level was 110, a level indicative of advanced, metastatic prostate cancer. It took an entire day to reach a nurse practitioner, who eventually told us the MA had made a decimal point error, and the actual level was 1.1. So we spent 24 hours convinced that he was dying of prostate cancer. There were so many other mistakes committed by this practice, but I wanted to stick to the worst of them for the sake of brevity. In conclusion, this doctor is terrible and shouldn't be in practice. My husband went to see this doctor, and it was a debacle. He complained about occasional upset stomach, so Dr. Ng prescribed him several antibiotics for a prescribed C. diff infection, though he had no symptoms of C.diff. Although Dr. Ng … More

Scheduled an appointment a few months back to get my medication filled, was working on titration with doc etc., when I called back as instructed to update on which dose worked best for me I was told I had to make another appointment to discuss. Made a 2nd one, no problem... (even though the doc instructed to call) Said they would call the med in for me. After discovering the cost of med was going to be pricey, I contacted the doc to ask to switch to generic for cost reasons, well by the time they got back to me I was told I had to make ANOTHER appointment to speak with the doc about this. 3 appointments' later, the left foot doesn't talk to the right foot in there. Lack of medical billing in practice/ no knowledge on how to obtain Preauthorization's ultimately has wasted MONTHS trying to obtain 1 medication. Finally, after I contacted my insurance company to see what is needed for Auth, find out what they are doing incorrectly on their end, turns out they failed twice to submit proper documentation in timely manner.. had to wait another month. One month later, I get a letter in the mail that says my Auth was approved.. Since I have done med billing in the past, I know that they (doc office) also receives notification of approval.. but still nothing.. they sat on it... for over 3 weeks or so. I have been calling for two weeks just to get them to send my now approved prescription to pharmacy, every day I am told "Okay, we will send it out at the end of the day when clinic is over", So each day I am also wasting time calling CVS to see if they have received, each day its the same... NOPE! I give up. I gave them benefit of the doubt & I know there are personal issues going on in office, but this is just getting ridiculous. I will be contacting my insurance company today to report this. I gave 2 stars because the doctor is nice, however I am not sure he hires the appropriate staff. (Don't get me started on lack of communication from "office manager" Jessica) Scheduled an appointment a few months back to get my medication filled, was working on titration with doc etc., when I called back as instructed to update on which dose worked best for me I was told I had to make another appointment to … More

Great Doc

Great doctor. Professional. Very friendly staff. He really listens and cares about your concerns. Was referred to him by a coworker. High recommend!

Dr. Ng takes the time to learn about his patients. He doesn’t just check off symptoms and sends you off with a prescription, he’s about curing the cause of the symptoms. I will continue to use Dr. Ng as long as he practices medicine.

This doctor overprescribes antibiotics, doesn't do or loses test results, and doesn't follow up with patients. He also allows his medical assistant to interpret lab results, which resulted in my husband and I thinking he had prostate cancer for a day due to a decimal error made by the MA.

He is amazing. He takes the time that is actually needed to go over everything you feel needs attention. He printed a copy of my labs, made notes on them and gave them to me so I can look back on them if I ever felt the need. He is truly one of the best doctors I've ever had.

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Dr Ng is very knowledgeable and very friendly! His staff is amazing and I love that adults and children can be seen here as well! Before coming here I would have to see different doctors for different things but after coming here, I found out that he did it all! Great job Dr. Ng!

Dr. Ng is an amazing doctor and person. I've never met a doctor who actually truly cares about the health and well-being of his patients the way Dr. Ng does. He is also so incredibly smart and can figure out any issue you present to him. Dr. Ng is truly one of a kind and I'm thankul to have found him!

There aren't enough stars for Doctor Ng he has managed to change my life just by being the first doctor to do what no other general practice doctor has ever done for me, he listened and because of it he picked up on something nobody had before. I only wish I had known about him years ago, I would have gone to him a lot sooner. I cannot say enough how grateful I am to him for everything he has done for me, words cannot begin to express it. He is one of the most caring and compassionate men I have ever met, he is in this field because he honestly cares about helping people feel better and it shows. Look there are many reviews about wait times and less than perfect office staff but you have to ask yourself what your priorities are when it comes to your healthcare because this doctor more than makes up for every fault I've heard about on here. First of all personally I have not really experienced that long of a wait time compared to other places but I am a person who doesn't mind waiting and second I haven't experienced anything truly bad about the office staff, yeah some of them seem a little lost sometimes and the phone situation isn't top notch but it doesn't bother me. If I had to choose between seeing another doctor who has great office staff and has a five minute wait time or see Dr Ng but I had to wait all day....I would wait all day I swear that is how much I feel that I am receiving the absolute best care. By all means though, go to your 5 minute doctor if time is more important to you than being listened to, everyone has different priorities. There aren't enough stars for Doctor Ng he has managed to change my life just by being the first doctor to do what no other general practice doctor has ever done for me, he listened and because of it he picked up on something nobody had … More

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Went to a doctor for a second opinion and it turned out that I didn’t need the meds he was prescribing. Appointments always took forever

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Very insightful and spends more than thirty seconds with you. Be prepared to wait unless you go first thing in the morning.

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Best MD ever. Yes his staff can be really dumb, not entirely his fault. Once they kept picking up the phone but not talking ( it was an emergency so I really needed to take my son in). I finally just yelled “answer me or I will go there right now and tell Dr NG what you are doing” chick immediately spoke so I know she was listening. If they are being idiots tell them and tell Dr. NG. Yes there is a long wait bc he is a very good MD. Worth the wait. Best MD ever. Yes his staff can be really dumb, not entirely his fault. Once they kept picking up the phone but not talking ( it was an emergency so I really needed to take my son in). I finally just yelled “answer me or I will go there … More

Dr Ng has been caring for me, my family and friends for almost 17yrs now. He was recommended by one of my daughters doctors while she was in the hospital. He has been a life saver for us. He is very attentive to all aspects of medical care. I would not change for anything. I still recommend him to others.

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Wonderful!!!!

Dr. Ng treats his patients with respect and he sincerely cares about people. He is professional and dedicated to his profession.

One thing I have learned is that no doctor, medical provider or clinic is 100 % perfect since after aññ, it is called the practice of medicine, which is constantly changing from day to day due to technological advances and the change in medical policies towards evidence-based interventions. I know for a fact if it weren't for is thinking outside the medical box, I would have been dead long ago. He is the most generous, caring, thoughtful, and always-looking-out-for-patient's-best-interest doctor I know, and regarding him as one of the best out of my top ten list of medicañ providers that I would trust my children and wife with. Lately he has even become more open minded, even taking extra studies in endocrinology, that is how hormones affect us and couldn't be more proud to call him a friend.. he doesn't beat around the bush and tells u straight out what the underlying problem is, even if its you mainly causing it but still helps u... great job Dr. NG. One thing I have learned is that no doctor, medical provider or clinic is 100 % perfect since after aññ, it is called the practice of medicine, which is constantly changing from day to day due to technological advances and the change in … More

Dr. Ng is not a 'crack-saw-bones' pill pusher. Dr. Ng actually CARES and approaches each patient as if he were your personal, private in-home physician. He makes you feel like you are the only patient he has and that your case is his top priority. I can only imagine that this is how it was in simpler times when the world wasn't so busy and your family doctor was all about your family. I personally would not trust any other physician with my wife and daughter's medical care. Dr. Ng is not a 'crack-saw-bones' pill pusher. Dr. Ng actually CARES and approaches each patient as if he were your personal, private in-home physician. He makes you feel like you are the only patient he has and that your case is his top … More

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Very good experience. All my questions were thoroughly answered.

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Terrible service rude front desk. Waited 2 Weeks to have paperwork filled out something that should have took a day. Totally inconvenienced my life by waiting Pls visit a better doctor's office Terrible service rude front desk. Waited 2 Weeks to have paperwork filled out something that should have took a day. Totally inconvenienced my life by waiting … More

I do not recommend this office. I scheduled an appointment for 12pm I got there 10 mins early and all the lights in the back were off. No sign of anyone. I waited I'd say about 30 mins and no one ever opened the window. There were people sitting in the waiting room taking naps as if they'd been there a while. Why would they schedule patients if they are not going to be seen in a timely matter?!?! I do not recommend this office. I scheduled an appointment for 12pm I got there 10 mins early and all the lights in the back were off. No sign of anyone. I waited I'd say about 30 mins and no one ever opened the window. There were people … More

I scheduled my son's appointment at 7:30am so that we'd both be at school and work on time. It's 9:30am now and we still haven't been seen by a doctor. We made a change to our PCP because Ng is the BEST, even though most of his staff is rude but the wait is enough to make me look elsewhere. I shouldn't still be waiting to get a room after 2 hours. I will be looking elsewhere for a PCP. I scheduled my son's appointment at 7:30am so that we'd both be at school and work on time. It's 9:30am now and we still haven't been seen by a doctor. We made a change to our PCP because Ng is the BEST, even though most of his staff is … More

This doctor was very nice and listens to your concerns, he goes over your results very thourally.

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I have been seeing Dr Ng since I was a young child. Great man and very caring. It was worth the time I waited to see him. My 3 daughters see him as well.

My family has been under Dr. Ng care for years and yes we have had ups and down with the office staff. However, the care that we receive is so much better then any other doctor that I have been to. I will wait in the office 2 hours after my appointment time because Dr. Ng will take the time to listen and help me with my concerns and it takes 30 mins and not 15 then he gives me the time I need for my health and family's health. My family has been under Dr. Ng care for years and yes we have had ups and down with the office staff. However, the care that we receive is so much better then any other doctor that I have been to. I will wait in the office 2 hours after my … More

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very attentive and smart love going to him

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Staff was rude & always said they will call back and never did. Never answer the phone. Overall the dr and staff suck.

All is absolutely true. This doctor 's office staff is Rude, No Patience, Never answer your concerns or questions. Tried charging me a fee to come to the office with an emergency, when I have Superior Medicaid and am not, by law, supposed to be charged any extra fees. Never received the results to any of my tests. And I am still suffering from the same problem. Horrible, Horrible, Horrible. The wait was over an hour and a half. When I arrived 30 minutes early. All is absolutely true. This doctor 's office staff is Rude, No Patience, Never answer your concerns or questions. Tried charging me a fee to come to the office with an emergency, when I have … More

Dr Ng takes time with his patient's which can be inconvenient to other patient's waiting. Double edge sword, I think.

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Do not bring your children to this man. This man gave my grandson (1 years old) Acycolvir for a Sinus Infection that he did not even have.

Staff is very rude and they never answer the phone. If your appointment is at any time make sure you get the whole day off because you will be waiting until they close. It's very frustrating when you can't even set up an appointment by phone.

This doctor was what I thought the best doctor in the world until he crossed the line and asked my fiancé if she would want to have an affair with him. He then continue to text her after she bluntly told him NO. This man is not to be trusted!!

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