Dr. Donald Troy Rice

Excellent care received for my son’s hand. Dr. Rice answered all of our questions and provided much needed guidance. Great bedside manner and spoke to us in layman’s terms Will absolutely go to him again.

A PA followed outdated guidelines, sending my 9 year old (at the time) to the ER. When my pediatrician expressed disbelief, I contacted Dr Rice (and so did my Ped!) to ask what had gone wrong. Dr. Rice chose to say that "Smarter pediatricians than yours set these standards" so.. I called UNMC's Ped Cardiology department and spoke to one who ALSO disagreed with Dr. Rice's statement. I passed the information on, and am now banned from the practice LOL. Their inappropriate course of care left us with a 600 dollar ER Bill after they told us they were SENDING us to the ER, no questions. Not "maybe go" but "you have to go!". This owner had the further audacity to say, "Well if your child had died you'd be upset for a different reason" I shouldn't be surprised since he also took the time to lecture me on his opinions about the constitutionality of mask mandates when I was there for a covid test and he OVERHEARD ME talking to someone about my opinion on it. It's a great facility if you aren't actually wanting a child to be seen. Several of their PAs are very polite. Dr. Rice is ...less so. I don't recommend them to anyone, honestly, except for their respiratory panel same day covid testing. Even then, beware seeing Dr. Rice. A PA followed outdated guidelines, sending my 9 year old (at the time) to the ER. When my pediatrician expressed disbelief, I contacted Dr Rice (and so did my Ped!) to ask what had gone wrong. Dr. Rice chose to say that "Smarter … More

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

Unprofessional, egotistical, dismissive. Three words I feel sum this provider up perfectly. During a December visit for a covid screen he overheard me talking to someone about a local mask mandate and took it upon himself to lecture me about his credentials and his opinions on the constitutionality of the mandate, as if that were pertinent. This last weekend my 9 year old was seen by one of his providers and the course of care sent us to the ER erroneously, earning us a huge bill. Our pediatrician specifically pointed out it was the wrong care advice. Dr Rice uttered "smarter pediatricians than him set the standards" and that I would be "calling back upset for a different reason" if they hadn't sent us there and my son HAD had a more serious issue. They said they'd "write off" anything my insurance didn't pay. Oh. Great. ER Bill too? It's honestly too bad, because we have seen other providers at this location and they have been wonderful, including his Office Manager who is a PA.

Not very smart. A fear-monger and lockdown tyrant. A kiss@ss of bairds.

I’ve had a few run ins with Dr. Rice. Several years ago, his X-ray technician uttered “oops” while operating the machine. I simply brought it to his attention and was bullied and talked over like I was wrong to question him or his technician. Went to his clinic for Covid testing and was told results could take 24-72 hours, possibly longer. The clinic down the street was offering immediate results, I later learned. Upset that I hadn’t heard anything by day three, I called. The call ended early. I followed up with comments to his clinic. Within an hour, he had responded with several paragraphs bullying me, shaming me for bankruptcy from six years ago, implying I was ignorant and not following mask protocols. Really? “You wouldn’t be here for testing if you wore a mask,” is basically what he said. Very snarky person. That he has 8 one-star reviews is no surprise. I looked at other grading sites and there seems to be a pattern of condescension and bullying with him. Again. Staff is great.

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I went for several years to Dr. Rice's clinic and was very happy with the treatment the staff gave there. However, when I attempted my most recent visit on 10/31 I was told that they no longer send out billing statements for balance due bills after going through insurance. Instead they bill your card three days later. I'm sorry but I for one do not believe in this, as I have a daughter who went through 2 1/2 years of treatments for luekemia which included two bone marrow transplants. During that time I had several providers try to take advantage of the situation by double billing or threatening collections because of underhanded billing practices. Several times I had to have the insurance provider fight on our behalf to get things straightened out. So when some provider says that they are no longer going to send a statement then you bet I'm going to call BS on that. Secondly I left my thoughts in a review on Dr. Rice's site. 24hrs later he called & pretty much bullied me on the phone.

Excellent clinic. I've seen all the providers here and they always listen and take their time with me and my family. Dr Rice is extremely thorough and incredibly knowledgeable. He is able to pick up on symptoms, medications that may be interacting, he is just that good of a doctor. And the staff are caring to my family and kids!

He was good to my kids but one of the women that answers the phone sounded like a younger person bc she was far from a lady and very unprofessional. I just called to ask wby they did not send a PA in and she was very rude. I GUARANTEE IF I WAS FACE TO FACE WITH HER SHE WOULD CHANGE THAT TONE

Dr. Rice was very unprofessional and rude. My mom felt very disrespected when he came barging in the room & being very loud. He was very judgemental about my mom's symptoms and turning it around and saying people have physiological problems and tend to over exaggerate the symptoms. If my mom knew her diagnos she would have went to the ER instead of wasting her time to go urgent care. He made the situation uncomfortable and made her felt like she was not a patient. Never coming back or recommend

Great doctor! Very knowledgeable, congenial and accommodating. He really takes his time. talking with patients about their conditions. The staff is very kind and helpful when you have questions. And, the clinic itself is so pretty and warm and inviting. This is NOT your typical get in/get out quickly clinic. Time, talking and care is important here.

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He treated me and my children poorly and then called me afterwards and was patronizing. I did not appreciate him and would not reccomend him or this practice. I went for a "special offer" for an appointment. We were not rich at that time and were needing to be seen at Urgent Care as reg doc closed. We wait now for family doc to open who knows our family and would never treat us so poorly. He treated me and my children poorly and then called me afterwards and was patronizing. I did not appreciate him and would not reccomend him or this practice. I went for a "special offer" for an appointment. We were not rich at that time … More

Dr. Rice was condescending and terribly rude. I couldn't recommend him less. Although I've had excellent experiences with the other providers, I'll never return to Urgent Care Clinic of Lincoln and tell others not to visit.

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

He was horrible. I came in on a weekend with severe pain that had developed over night. Worst pain I'd ever felt. He had the demeanor of an interrogator, treating me like a drug-seeking addict rather than a new patient in terrible pain, Why? Because I hadn't yet tried to contact my regular doc, who's office was closed. Doesn't one go to an urgent care facility when the need is, you know... urgent? I cut the visit short, left, and went to Linc-Care, where nobody treated me like a criminal.

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review