Mr. Craig W Burns

I have been out of my birth control and have been trying to get it refilled since December 31st. I have called everyday, multiple times and no one is answering me. My mom even went out of her way to call for me because of how upset I was getting. My hormones are all over the place now because of this. I am very stressed and don’t understand why it’s so hard to pick up the phone? It says you are open. My pharmacy has even has sent 2 faxes over to you guys. This is absolutely ridiculous. UPDATE 3/31/22 : That message about you caring very dearly for your patients is not true, I called my pharmacy to get a refill again (I get one every couple months and have been for TWO years) last Thursday , they sent 2 faxes over to you guys. Yesterday Dr. Burns DENIES my refill which has not happened before. I call the office and they proceed to tell me that it’s because I haven’t had a check up for over a year, but they had months to tell me to come in. They not once warned me in advance about this. I just had surgery in February for my foot, so my mobility is not great at the moment and I was VERY stressed felt blindsided. Instead of being apologetic, the receptionist was very unempathetic and even told me that Dr Burns had the right to refuse my refill without warning, And sure. Maybe he does , but any DR that truly cared about their patients would at least warn them ahead of time. She also made a virtual appointment with a nurse nearing the end of the conversation (probably to get me out of her hair) and assured me that I would be able to get an appointment as of 5:10 pm yesterday, and they would definitely be able to refill it. I double checked TWICE. At 5:00ish, the place I was supposed to have the virtual appointment with calls me and very rudely informs me that they don’t do virtual refills for birth control because they need a urine sample. But they did NOT inform me that they were going to cancel the appointment. I believe they did that intentionally, seeing as they were closed and I could not call back. I wouldn’t have made a huge deal if this wasn’t a reoccurring problem with communication with this office, as well as a disregard for the feelings of their patients. I guess Dr. Burns thinks I’m only on birth control to prevent pregnancy, which is not true. It is to regulate my hormones and extremely painful periods. The thought of having to go through that again when I just had to go through the pain of foot surgery, is terrifying. I was so upset I could hardly think, or talk. I was shaking uncontrollably. I was supposed to have it refilled on Sunday, and because of Dr burns and his staff, I have to scramble to find a new primary care in the next two days or I WILL have to feel the horrible effects. I wholeheartedly believe Dr. Burns is only out to get your money. Moral of the story is, if you lack empathy, you should not have a job in the medical field. I would strongly advise against anyone receiving treatment from this doctor. I have been out of my birth control and have been trying to get it refilled since December 31st. I have called everyday, multiple times and no one is answering me. My mom even went out of her way to call for me because of how upset I was … More

Dr Burns and the rest of the staff are patient and caring. They always really listen to me. I've been seeing him for almost 5 years and only had good experiences!

Horrible customer service! I can never get a phone call back and I'm always left to fend for myself and try to figure it out. I don't know why anybody is paying to see him. I got out of the hospital on a Friday and was having such bad nausea all weekend, so I called the office the following Monday. I was told they were sending an urgent message to doctor Burns. Two days later, I still didn't have a phone call back. I called again and left another message on Wednesday. I still did not get a phone call back! I finally just gave up. Five WEEKS later, I got a call to see if I was still having problems!! Really??? Totally unprofessional and absolutely unacceptable! Horrible customer service! I can never get a phone call back and I'm always left to fend for myself and try to figure it out. I don't know why anybody is paying to see him. I got out of the hospital on a Friday and was having such bad … More

He is my Special needs son's Dr. And my Elderly moms who is not easy. A companionable and caring MD. we need more doctors who care like him

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Horrible customer service can’t even get through for medication refill now for 3 days dr burns went on vacation and didn’t have another doctor fill in so I’m stuck without meds

Excellent and very knowledgeable. Takes time to listen to any concerns or problems, unlike many other doctors.

Dr. Burns and his team are wonderful and understanding individuals. Whatever issue you may have with prescriptions is probably a pre authorization issue because of the new year insurance companies usually update particular meds. But as far as Dr Burns and staff , both me and my mother have home as our PCP I would refer him to people closest to me. He and his staff always take the time to answer every message we’ve left , any question we’ve had, . Yet, again, don’t forget the Dr and staff are human too, they celebrate holidays with family, nor do we know any thing going on in their personal lives that can be delaying them. Among all that , they still manage to keep a professional friendly ,positive atmosphere for their patients. So I commend Dr Burns and his staff and hope everyone had an amazing Christmas and New Years! Dr. Burns and his team are wonderful and understanding individuals. Whatever issue you may have with prescriptions is probably a pre authorization issue because of the new year insurance companies usually update particular meds. But as far … More

I really like this doctor. I felt like we have genuine and informative conversations regarding my kids’ health. He has helped us greatly with an ongoing issue that my son has. My interaction with the staff here has been mostly positive. I would give them five stars except for the fact that after our initial appointment we had a mishap with a prescription and it took days of calling to get it figured out. Still, since then my opinion of this practice has continued to improve with each interaction. I really like this doctor. I felt like we have genuine and informative conversations regarding my kids’ health. He has helped us greatly with an ongoing issue that my son has. My interaction with the staff here has been mostly positive. I … More

I have been going to Dr Burns for about a year or so now, I have been there 3 times I believe. I have had no issues with Dr Burns whatsoever, he is a straight up kind of guy and has given me sound advice and help. He seems to have his patients best interest in mind. I also have always had a good experience with the staff and wait times. I have been going to Dr Burns for about a year or so now, I have been there 3 times I believe. I have had no issues with Dr Burns whatsoever, he is a straight up kind of guy and has given me sound advice and help. He seems to have his … More

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Dr Burns is the worse Dr I have ever been to he does not check my concerns, he just takes a guess and says it’s that. I don’t recommend him at all. And there staff is HORRIBLE not only do they take 2 days to answer the phone but the staff is rude. I will never be coming here again only been here once and this will Be my last I’m very disappointed. I’ll give them 0 stars!. Dr Burns is the worse Dr I have ever been to he does not check my concerns, he just takes a guess and says it’s that. I don’t recommend him at all. And there staff is HORRIBLE not only do they take 2 days to answer the phone but the staff … More

Patients beware! I got almost $1000 bill for 3 minute visit of nothing! This medical practice is full of misguiding, misleading, unqualified, rude people who do not care about your health but only your money. Here's my story. After signing up with United health One Insurance, I called Craig Burns office to schedule a general check appointment just to establish myself with the new primary doctor. I gave the receptionist all my insurance information and asked them if they accept my insurance. They said yes. On my card, it says, I have $50 co-pay for doctor's visit. I came for a check up, spent about 3-5 minutes with the doctor, who said I was perfectly fine. Then, a technician tried to draw my blood, poking me close to my vein about three times, making me almost faint. In the end, my blood was never drawn, and I left. In about seven days, I received a bill of more than $900! Almost $1000 for 3-5 minutes with the doctor and nothing done! When I called them to complain, they were rude and did not want to hear anything. Then, I got about $200 bill (which I thought was an adjustment). I paid it, not knowing that they turned $700 over to collections which would ruin my credit. All the correspondence was sent to the wrong address I have not resided at for two years. When I called about the leftover $700, I was on hold for an hour then hung up on. I ended up paying almost $1000 for that 3 minute-of-nothing visit just to avoid a black mark on my credit score. But I've never seen such money-hungry, 100% corrupt doctors, who don't do anything, maltreat you, making you almost faint, and then demand $1000 for such lousy services of nothing! Patients beware! I got almost $1000 bill for 3 minute visit of nothing! This medical practice is full of misguiding, misleading, unqualified, rude people who do not care about your health but only your money. … More

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

So caring amazing as well the staff

Dr Burns is probably one of the best physicians that I have ever gone to and I've been through quite a few. He listens he's compassionate and he's extremely thorough with all of his patients. I thank the Lord every day that I found him.

I have found Dr. Burn a very kind, considerate, and thorough in his dealings with us as patients. He seems to have an extraordinary capability to diagnose the needs of us as patients. I would recommend him without any reservation. One of the reasons is that he listens to the patient and not just imagines what he thinks we are saying. I like that! He is an excellent doctor and conservative in his treatments. I have found Dr. Burn a very kind, considerate, and thorough in his dealings with us as patients. He seems to have an extraordinary capability to diagnose the needs of us as patients. I would recommend him without any reservation. One of … More

Excellent all the way around with the Dr.

I have found Dr. Burn a very kind, considerate, and thorough in his dealings with us as patients. He seems to have an extraordinary capability to diagnose the needs of us as patients. I would recommend him without any reservation. One of the reasons is that he listens to the patient and not just imagines what he thinks we are saying. I like that! He is an excellent doctor and conservative in his treatments.

I have found Dr. Burn a very kind, considerate, and thorough in his dealings with us as patients. He seems to have an extraordinary capability to diagnose the needs of us as patients. I would recommend him without any reservation. One of the reasons is that he listens to the patient and not just imagines what he thinks we are saying. I like that! He is an excellent doctor and conservative in his treatments.

I had lost my doctor and was without a Family doctor for a few months. I had a issue with arthritis in my wrist and went into the emergency room. I was referred to Dr. Burns and told he took time to listen to his patients. I am very happy to have found Dr. Burns and thrilled with his patience with me and his concern and find him very personable and caring. I highly recommend Dr. Burns .

Made a new patient appointment to see Dr Burns at the advent health office in palm harbor. Unfortunately I put the wrong address in my gps and at rush hour found myself over an hour away on 19 not alt 19. So rescheduled for the following week. Now I have multiple health issues that cause me to be disabled I went with his office because of his ratings but also for the appointment availability. I can't say how I will be next week or month. usually I can figure how the next couple days will be. Well the night before my reschedule I had a bad nerve attack keeping me from sleeping and causing debilitating pain. So yes rescheduled as I desperately need a primary care physician, unfortunately my neurostimulator implant decided to die making the pain in my low extremities unbearable to drive nor safe to drive and I could not get a ride in time so I rescheduled. Now they refuse to see me for the problems that cause me to not make my appointments I or someone called or used their app to cancel and reschedule I understand its frustrating. Try lying in bed for 5 to 12 hrs with every muscle in your body cramping and spasming along with the feeling of bees stinging you all over. Or days of lighting pian shooting through your back, arms and legs. The only relief is the complete numbness that comes after, That's frustrating then a docs office refuses to see you for rescheduling a few appointments. So much for do no harm.... Hippocratic Oath or just hypocrite.. Made a new patient appointment to see Dr Burns at the advent health office in palm harbor. Unfortunately I put the wrong address in my gps and at rush hour found myself over an hour away on 19 not alt 19. So rescheduled for the following … More

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

Very nice Doctor listens to you, on time for your appointment, just a well rounded man/ Dr Would recommend Highly, thanks for all your help Dr.

Have been seeing doctor burns for over 2 years now, and at first I wasn’t sure about him, as I am with most doctors, but he helped me find a cardiologist and I was able to get the surgery I needed, he provides me with all the meds I need and I’m so thankful for him. Him & Dr.Abbott are the only doctors who have really listened to my concerns and how I feel and have taken it seriously. You can tell he truly cares and wants to help, and it’s honestly so refreshing to have a doctor like that. Thank you Dr.Burns ❤️ You have restored my faith in Doctors. Have been seeing doctor burns for over 2 years now, and at first I wasn’t sure about him, as I am with most doctors, but he helped me find a cardiologist and I was able to get the surgery I needed, he provides me with all the meds I need … More

I can't say enough good things about dr. Burns. He truly cares about his patients health. Just recently he worked together with my urologist for a severe infection I am going through. I could not fathom his willingness to make sure that I am taken care of. Proud to be a patient of dr. Burns and highly recommend him to anybody searching for Quality Care.

Horrible staff that will never return your messages. Doctor will not give referrals for very obvious problems unless you see him weekly. Clearly out to hurt medicaid and medicare patients.

Went for a check up Blood work done there Doctor prescribe medicstion for you without ur knowledge, Calling everyday to check on ur blood work test ,nobody answers Very sad i will never go back there

My father passed and the doctor was given up to 72 hours to conclude a cause of death. It took him over 100 hours to do his job. My father's funeral home had to call me and suggest calling them myself to get them to do their job. They had called and were given the run around, rudely told "we are working on it". Now everything has been prolonged. The M.E. examiner's approval will be on hold because of his incompetence, and now there's a national holiday as well prolonging it even longer. This had turned into an issue because he does his job inadequately. ...i'm very upset My father passed and the doctor was given up to 72 hours to conclude a cause of death. It took him over 100 hours to do his job. My father's funeral home had to call me and suggest calling them myself to get them to do their job. They had … More

Attentive. Professional. Great with children.

Great energy! Great experience! Happy I found Dr. Burns, highly recommend!

Doctor Burns is one excellent doctor I recommend Him and his team if you live in this area,,, God-bless you doctor Burns your family and your team thank you very much

WITH SINCERE THANKS TO DR. BURNS & HIS NURSE & STAFF.. DR. BURNS "LISTENS" & IS EMPATHETIC & KNOWABLE...THE ENTIRE NURSING & OFFICE STAFF..IS WONDERFUL & ASSESABLE!!! I AM SINCELEY THANKFUL..FOR ALL THE CARE THEY PROVIDE!

Dr. Burns is the best! He listened to all my needs and concerns. He was very compassionate, professional and very willing to help. Any issues were taken care of and heard. He's very nice and energetic and easy to get along with not to mention makes you feel comfortable in speaking to him and addressing any problems no matter how embarassing. I would recommend him 10 out of 10 to all new patients. Dr. Burns is the best! He listened to all my needs and concerns. He was very compassionate, professional and very willing to help. Any issues were taken care of and heard. He's very nice and energetic and easy to get along with not to … More

They will never respond after they get your money. Been needing a referral for my surgery for 6 days and was promised a response over the phone. I have messaged multiple times a day every day with no response after the day i was promised one. The front desk completely ignores you and prevents your care.

My father recently passed and the funeral home sent paperwork to his office to have the doctor sign and they didn't "get" to it. We now have to wait at least 4 additional days to bury our father. The doctor may be "fantastic", but something should be done about him or his staff! The reason I got into the medical field was to help people not act like they're just a number or a paycheck. It took the funeral home, my sister, and a nasty message from our brother just to get the paperwork signed.

I am an RN for 30 years, I just moved to this area. Upon discharge from Florida Hospital,I chose Dr. Burns as a PCP. What a blessing it is to have this doctor taking care of me. He is very knowledgeable and my visit went above and beyond expectation! Dr. Burns is extremely kind and compassionate. I have worked with hundreds of doctors throughout my career and Dr. Burns is absolutely the best in his field.

Best primary care doctor I have ever had. Personable, Professional and caring. Staff is friendly and courteous have had a good experience every time I have been there.

Doctor Burns is a great doctor excellent and what he does sees you in a timely fashion not like months like others him and his staff Are Wonderful people God-bless them and their families,,...

I had my first office visit with Dr. Burns today. I am delighted with my experience. He was very kind, compassionate and professional. He took time to hear my concerns and addressed many needs immediately and without hesitation. His office staff was warm and friendly. I was seen in a reasonable amount of time. I have been searching for a new primary/family physician for several years. I feel blessed to have found them!

I am so impressed with Dr Burns and his staff. They should get a 20star rating. I have only seen him 2 times and he has taking time out to help me. Most Drs just give you 5 mins. I am so happy I found him and florida hospital. Thank you for helping me. And thank you to everyone that works for him, you are all fabulous..

Excellent listener, respectful bedside manner. Willing to take the time to listen to patient concerns and offers quality solutions.