Charles Hugh Rutan

I am very confident in the care I receive at Advantage Eyecare. Everyone is patient, thorough, and helpful.

I was treated very well and would recommend Advantage Eyecare to all. The office staff was wonderful and Dr. Rutan is the Best Optometrist I’ve ever been to.

As a diabetic patient, Dr. Rutan gives special care and testing the conditions of my eye. And when I new concern arose, was able to see me promptly and care for my concerns.

The eye exam and associated tests appear to be on par with other Eye Care businesses. Some of the tests I was not familiar with and had to ask each time what they were for, except the glaucoma test which was obvious. Where this business needs vast improvement is in customer relations. I spoke to three people prior to making an appointment, all were outgoing, friendly and helpful. I saw none of that during my actual visit on the day of my appointment. I felt more like I was in a funeral home instead of an eye care facility. The atmosphere was somber, quiet and all the staff were reserved in their demeanor. I cannot recall seeing anyone actually smile. The doctor was down to business, entering the room without introducing himself, addressing me by name or showing any signs of welcome. I hope it was indeed my chart he was holding in his hand, There was no assistance provided in selecting a frame or going over options for the lens. There are two small carousels with frames crammed on them which are available free under one's insurance plan, The staff member spun one and said I could pick from those or pay more for any frames on the wall. Those frames one is to pay extra for offer a much larger selection and are displayed nicely making it easy to view and select to try on. The options for the lens were not discussed and I was not given a paper depicting what exactly was being ordered for the lens or any breakdown of what insurance covered or did not cover. I did specify no lens bifocals of which I knew was on the order because I had to pay a co-pay for that option. Otherwise, I was clueless as to what exactly would be included on the lens. When paying, I asked the receptionist what form of payments they accepted and was met with a blank stare and no reply. I then asked if she would accept my credit card of which she readily replied. When I left I had a credit card receipt and a future appointment. No copy of my order and no written lens prescription. I went over this visit in my mind later that evening and could not find one positive thing to say about it. Next morning I called and told them to cancel my frame/lens order, cancel my future appointment, refund my credit card and I would be in later to pick up my lens prescription. I called my insurance company to ensure only the claim for the eye exam would be paid. When I arrived later, the atmosphere had not changed. I was given my prescription and receipt for refund without one word being spoken by them. This company obviously did not appreciate nor want my business. The feeling is mutual and I won't settle for such poor service.

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

First time ever getting eyes check and corrected will see much better when my glasses are ready

Staff is always wonderful, personable and extremely helpful. Dr. Rutan and his staff know their business. My eyes are receiving the best care with Dr. Rutan and his staff. We have been going here for 25 years.

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

It was very good experience. Staff very friendly

Always great eye care! Staff is great and Dr. Rutan is the best.

The visit was wonderful,from the girls at the front desk ,to Dr rutan and the girls at the fitting table . Very quick but efficient appointment. Good job to all ????

I've been a grateful patient of Doctor Rutan for 25 years. Everything about his office is first-rate, including his friendly receptionist and caring assistants. The place is clean and neat as a pin. One never feels rushed as he patiently and (informatively) explains what he recommends be done insofar as one's eyecare is concerned. His attention to detail is unparalleled. My only quibble is that he's an IU basketball fan. But one can't have everything.

Excellent service and not a lot of wait time to be seen.

Always a positive experience, staff very polite and caring. Dr Rutan very professional and gives honest and understandable diagnosis. He gave directions to help me make informed decisions concerning my condition.

Great care with the most modern equipment available. Cannot recommend more highly.

Dr. Rutan and his crew are always very professional. This office always sends text reminders and a phone call about upcoming appointments. His staff appear friendly and welcoming.

Very professional and listened to my requests

The staff are friendly and accommodating. Dr Rhutan was knowledgeable and patient. He answered my questions without resorting to industry jargon. I appreciated meeting everyone there today and look forward to my next visit.

Dr Rutan and team are very professional, kind and helpful.

Excellent service and friendly staff!!

Very pleased with service. Answered all my questions

Dr. Rutan and staff were friendly, efficient and professional. Thoroughly examined and informed of results in a timely manner.

The staff was very polite! Dr. Rutan was very thorough with the results of my examination. The lady who showed me the different type of glasses and different type of lens, plus coatings for the lens was very helpful! At no time did anyone try to sale, they just explained the offers available with my insurance! I highly recommend anyone who needs an eye exam or need to purchase eye glasses to set appointment with Dr. Rutan's office! The staff was very polite! Dr. Rutan was very thorough with the results of my examination. The lady who showed me the different type of glasses and different type of lens, plus coatings for the lens was very helpful! At no time did anyone … More

Was very pleased with Dr Rutan and his staff they all are friendly and knowledgeable

Our family has gone to Dr. Rutan for years. Everyone is professional, friendly and knowledgeable. There's always a large selection of eyewear.

Very positive experience for my young daughter. All staff were polite and welcoming. Nice, clean waiting room. Rutan was very patient, very thorough and answered all my questions! He made my kid laugh and made her feel comfortable .

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The details of my eye issues were explained and reviewed thoroughly! I appreciate the time Dr. Rutan and his staff take to address my questions and concerns!

I have been going to Dr. Rutan for a number of years. He and his staff have always been very friendly and professional. The whole office is clean and inviting. I highly recommend!

I’ve gone to Dr. Rutan since I moved to the area over ten years ago. He and his staff are always friendly and knowledgeable. They also have super cute glasses and make sure I get the perfect pair, every time.

Only my second appointment with Dr Rutan, but very impressed with both appointments. Very through exam and he’s a very kind person. Not pushy about trying to sell me anything.I will see him next year. ????

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Always efficient and on time. Thorough eye exam!

Dr. & staff are very helpful, kind & thorough!!

As a followup to an ER visit, they were able to get me in quickly and got to the root of the issue. Professional, friendly and knowledgeable.

Very professional staff. Nice and clean.

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Friendly staff.- natalie

Always prompt, polite and professional.

Very friendly, and wonderful service

A positive experience in taking care of my visual needs.

Great place and great people! Professional and caring ????????????

I received a thorough exam from a friendly helpful staff.

We had a wonderful experience, the staff was wonderful. We would highly recommend.

Today was my first time there. Great experience and the Staff was friendly and professional.

Can't explain how efficient my visit was, everyone was very nice and helpful. Everything was nice and clean I have a wonderful visit and would highly recommend.. Thank you

Everyone is so professional, friendly, knowledgeable, and helpful. Can't say enough positive things about this business. Recommend to all!

Excellent staff, friendly & efficient. Most thorough eye exam I ever had! Highly recommend!

My husband & I were extremely please with our experience.... We both had complete eye exams & will recommend to all our family & friends

My husband and I both had complete eye exams. Dr is very thorough. Great place. Recommend it highly. Five stars.

Dr Rutan was very friendly, thorough and my appointment was on time. I would recommend him!

All of the staff there is so friendly! They really take care of you from the time you walk in the door until your appointment is finished! Thank you so much!

I travel from Terre Haute to see Dr. Rutan for several reason... He is an amazing eye Dr that made me the perfect pair of glasses and prescription sunglasses, has a wonderful group of ladies working for him that follow every precautionary measure during this pandemic that had left me feeling extremely safe and their office is very clean too! He is the most thorough eye Dr I have ever talked to!!! Just all around GREAAAT place to recommend to anyone I know!!!! Thank you Dr. Rutan and staff!!!!! I travel from Terre Haute to see Dr. Rutan for several reason... He is an amazing eye Dr that made me the perfect pair of glasses and prescription sunglasses, has a wonderful group of ladies working for him that follow every precautionary … More

I have gone to Dr. Rutan for several years. Dr. Rutan genuinely cares about his patients and always provides a very thorough examination. I’ve had significant eye issues for over 30 years and he has always gone above and beyond to stay on top of my eye issues. I drive from Plainfield Indiana to see Dr. Rutan.

I went for a Eye appointment today to see Dr. Ritan. I am very pleased with the service I received. He and the employees were awesome!! They were not pushy and they didn't try to sale you everything. Loved the care and help, I received. I will recommend this place, to any of my friends are family.

I had something in my eye and was very uncomfortable. The staff worked me into their schedule. Very nice, efficient staff. Office is very nice and clean. Dr Rutan was great and took care of the problem quickly.

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

Great place for eye care , friendly staff & doctor.

Everyone is really nice and Dr Rutan is really knowledgeable.

Dr. Rutan and his staff are always pleasant and professional

I called at 10:30 this morning and got in at 2:30 this afternoon! office staff was extremely courteous and fast-paced I did not have to wait for anything!!! Would greatly recommend this place or business

My family and I have had a great experience through Dr Rutan and all those who work in his office. The latest technology and resources are available which makes for thorough, pleasant experience.