Dr. Bingjing Z Roberts

Dr Roberts performed a cataract surgery on me and was absolutely magnificent and her demeanor and her professionalism and ability.

很感谢周医生治愈了我的眼睛.今年3月份左眼睛由于意外导致角膜表皮破损视力下降.当时在网上找了家评分不错的眼科，由于那家眼科医生没有很好的处理伤口直接给我戴上了绷带镜片，导致后来伤口持续扩大恶化，视力直线下降.期间我又换了家眼科，没有很大起色.我把我的情况告诉了我的家庭医生，她给我推荐了周医生.周医生很细心地帮我把眼睛里的受损坏死的表皮清理了出来.经过几天的用药治疗，伤口愈合了，视力也慢慢恢复了. 再次感谢周医生和我的家庭医生诸医生。

Horrible experience and attitude. Wrote my name and said they cannot see it as listed making me wait over an hour. I wonder if the even checked and read closely. A woman in all black uniform and shoes was extremely condescending when talking to me about what I was here despite me reiterating the referral form I brought from my doctor that states reason why I am here.Instead, this woman was very unprofessional with her tone and attitude. This is not how you treat your patients. Stay away. Horrible experience and attitude. Wrote my name and said they cannot see it as listed making me wait over an hour. I wonder if the even checked and read closely. A woman in all black uniform and shoes was extremely condescending when … More

我个人觉得这是八大道最不道德的眼科 今天的医生根本没有任何能力接待那么多病人 但是强行接下来抢钱 很多人就算预约按时到达 都要等上几个小时。 我孩子滴玩眼药水 说需要等待半个小时后检查眼底 结果让我等了快两个小时。

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The doctors and staff are great. I had a great experience!

This was a great eye clinic I found. The doctor was helpful and took their time with me which made me felt they really tried to understand their clients. The staff was certious and welcoming. They answered the questions I had respectfully and clearly. Great experience!

I have been going here for the past few years. The staff is so supportive and friendly they make you feel like a part of the family. Dr. Roberts is always kind and thorough, explains my diagnosis and plan of care. In short we are highly satisfied with their service and I would recommend them to anyone. I have been going here for the past few years. The staff is so supportive and friendly they make you feel like a part of the family. Dr. Roberts is always kind and thorough, explains my diagnosis and plan of … More

I have continuously been going to this clinic for my routine eye exam for many years. The doctors are very honest when they address my concerns and thoroughly explain my diagnostic test results every visit. I constantly see staff cleaning and disinfecting instrument in exam rooms which make me feel assured being in a clean environment. The office can sometimes get packed and busy, but I have never felt rushed during examinations. Recently, Dr. Roberts performed a chalazion surgery on me, and the experience was great. The doctor was gentle and made sure I was totally numb around the eye area before she proceeded. The staff also ensured that I was comfortable throughout the entire time. They truly made the experience not a bad one. Thank you so much for the excellent care always. I have continuously been going to this clinic for my routine eye exam for many years. The doctors are very honest when they address my concerns and thoroughly explain my diagnostic test results every visit. I constantly see staff cleaning … More

I have continuously been going to this clinic for my routine eye exam for many years. The doctors are very honest when they address my concerns and thoroughly explain my diagnostic test results every visit. I constantly see staff cleaning and disinfecting instrument in exam rooms which make me feel assured being in a clean environment. The office can sometimes get packed and busy, but I have never felt rushed during examinations. Recently, Dr. Roberts performed a chalazion surgery on me, and the experience was great. The doctor was gentle and made sure I was totally numb around the eye area before she proceeded. The staff also ensured that I was comfortable throughout the entire time. They truly made the experience not a bad one. Thank you so much for the excellent care always. I have continuously been going to this clinic for my routine eye exam for many years. The doctors are very honest when they address my concerns and thoroughly explain my diagnostic test results every visit. I constantly see staff cleaning … More

(Translated by Google) The doctor has a bad attitude! (Original) 医生态度不好！

(Translated by Google) This doctor is impatient, bad-tempered, sloppy in business, and seems to be ready to catch the next customer right away! (Original) 這個醫生沒耐性，皮氣很坏，生意好做事很馬虎，好像馬上做好趕下一位客人！ (Translated by Google) This doctor is impatient, bad-tempered, sloppy in business, and seems to be ready to catch the next customer right away! ⋯⋯ More

Friendly staff.

Staffs were nice and friendly during my visit.

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i have waited more than 90 minutes with appointment.

Dr. Xin Li was very kind and patient with my grandfather, who is 89 and has some hearing difficulties. He does not speak English so it was helpful to have someone who speaks fluent Cantonese to work with him. Would definitely recommend her

Dr. Xin Li is my grandmother’s eye doctor. She is a caring, friendly, professional doctor who is very thorough with examination. Both my grandmother and I cannot say enough good things about Dr. Xin Li. My grandmother is 90 years old and could not hear well. Dr. Li is very patient when explaining things to her (and us). I highly recommend this doctor to all of my friends and family. BTW, I am really shocked to see the bad Google reviews about her. What was said in those bad reviews were simply not true.... Dr. Li is someone that you can trust and rely on. Dr. Xin Li is my grandmother’s eye doctor. She is a caring, friendly, professional doctor who is very thorough with examination. Both my grandmother and I cannot say enough good things about Dr. Xin Li. My grandmother is 90 years old and … More

Very bad experience with Xin li, OD don’t go to this clinic.

Waiting 3 and half hour for my appointment. Xin li, OD she is not nice and unprofessional. Don’t go to this place anymore.

My appointment was at 2:00 pm and I waited almost half the day in the office even though my appointment was at 2. Xin Li,OD had a very bad attitude and was very unprofessional.when I ask her questions and she just ignored me.And she kept telling me to make a new appointment for next time.And I overall just had a bad experience at this place.So I would not recommend you guys to go to this place.Go somewhere else!!!???????????? My appointment was at 2:00 pm and I waited almost half the day in the office even though my appointment was at 2. Xin Li,OD had a very bad attitude and was very unprofessional.when I ask her questions and she just ignored me.And she kept … More

Xin Li is a good doctor. Thank you for all of your help.

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Recently, my dad Daniel Lau just received eye surgery from Dr. Bingjing Roberts. Before my dad's vision was bad, but after the surgery his eyesight improved tremendously. Dr. Roberts with her best medical knowledge and love made him see 20 20 again. He feels blessed that he has the best doctor, a good doctor and even better health. He tells me he can even see the good and bad guys now. Thank you again Dr. Bingjing Roberts. Recently, my dad Daniel Lau just received eye surgery from Dr. Bingjing Roberts. Before my dad's vision was bad, but after the surgery his eyesight improved tremendously. Dr. Roberts with her best medical knowledge and love made him see 20 … More

I am a long time patient of Dr. Roberts'. She is a wonderful, caring doctor who takes the time to address questions and thoroughly examines each patient's condition. The wait times can sometimes be a bit long but considering how many people are in need of Chinese speaking doctors in Chinatown, it should not come as a surprise.

They are scammer. Be warned, don't put any deposit as requested for any reason, they denied to refund my deposit after my insurance company granted the payment to them. I already filed a complaint and reported to the insurance company, they are doing an insurance scam. They are scammer. Be warned, don't put any deposit as requested for any reason, they denied to refund my deposit after my insurance company granted the payment to them. … More

I called them to check if they take my insurance before I went there. They told me they take my insurance. I went all the way there then they told me I need to pay deductible. But they never mentioned I have to pay cash even during the phone call. I never hear any hospital or specialist doctor are CASH ONLY!!! First, before I went there they didn’t mention I have to pay cash. Second, they didn’t put any sign for CASH ONLY !!!! Waste my time I called them to check if they take my insurance before I went there. They told me they take my insurance. I went all the way there then they told me I need to pay deductible. But they never mentioned I have to pay cash even during the … More

Dr. Bingjing is an amazing doctor. She is very thorough when it comes to explaining everything and is so friendly. However, the day I went in Dr. Lee saw me instead. Dr. Lee was extremely rude and was very impatient with me. She showed annoyance when I asked her questions and was abrupt when answering my questions. When I asked for clarification, she snapped and stated that many patients were waiting outside. There were actually only a few people waiting compared to how packed it typically is. I didn't take long with her and she was already dismissing me out to see other patients. She ignored me and I left not knowing how and how long to use the medication. I would give this place a 4 or 5 stars because Dr. Bingjing is a good doctor. For this review, I'm giving it 1 star because of how unprofessional and ill-mannered Dr. Lee was. Dr. Bingjing is an amazing doctor. She is very thorough when it comes to explaining everything and is so friendly. However, the day I went in Dr. Lee saw me instead. Dr. Lee was extremely rude and was very impatient with me. She showed … More

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I see staffs wearing mask to protect themselves , washing their hands and take careful precautions. I like the way they disinfect instruments in front of you to soothe the fear of contacting virus during this difficult time.

The wait time was as expected in any medical office. There are quite a few people there but it goes by quick. I thought the service I received was fantastic and worth the few minutes of waiting . My visit was very thorough and I was very comfortable throughout the exam. Everything was well disinfected before I sat down which I appreciated. I was dilated and waited in the exam room as expected in any office but here it was quick. Dr. Roberts finished examining me and she took the time to explain everything in detail to me. She was very patient and friendly through all of my questions. I could tell she took the care to make sure I understood the exam results. It was efficient and the staff were really friendly. I heard from friends that Dr. Roberts provides great care to her patients which is the reason why I went to see her. After my visit I can see why a lot of people go see her, she does a very good job at what she does. The wait time was as expected in any medical office. There are quite a few people there but it goes by quick. I thought the service I received was fantastic and worth the few minutes of waiting . My visit was very thorough and I was very … More

The wait time was minimal, the staff was professional and courteous. I have been a patient for 3 years now. Dr. Roberts is the best ophtalmologist I have dealt with. She explains everything and present the options for treatment in a very comforting, concise and satisfactory manner. I highly recommend her for any eyes issues.

They are scammer. Be warned, don't put any deposit as requested for any reason, they denied to refund my deposit after my insurance company granted the payment to them. I already filed a complaint and reported to the insurance company, they are doing an insurance scam.

ZERO STAR Refer from PCP, went with my grandma for her first time at this doctor. Our appointment was 1:30 PM, however we were told to come half an hour earlier to fill out forms. Totally understandable, we arrived at a couple minute before 1:00 PM. When we arrive, the doctor and office was still seeing patients from 11:00 AM. Ask the receptionist SEVERAL TIME on why should a long wait, all we got was "You're next" or "You're next after this person." WAITED TIL 6:00 PM TO BE SEEN. THUS MY GRANDMA WAS THE LAST ONE when the office closes at 5:30 PM. Didn't leave the office til 6:30 PM. WAITED 5 HOURS TO BE SEEN FOR 30 MINS. During the visit, Doctor stated her eyes were bothered by lashes in her eye, thus they extracted eye lashes. Fasting forward to a week later, she got an EYE INFECTION! Her eye's were red and swollen, huge bags hang. Along with the development of a sty in the lower inside lid. ZERO STAR Refer from PCP, went with my grandma for her first time at this doctor. Our appointment was 1:30 PM, however we were told to come half an hour earlier to fill … More

This is the worst doctor office in Chinatown that I have experienced. First time I waited 3 hours with my mother until the doctor saw her. Was told to come back for pre-opt appt. There were other patients complaining that they waited 3, 4 hours. I asked one of 3 receptionists why there are so many people waiting. She explained they book 3 patients for each appointment slot. What!? I’m here today again for my mother’s pre-opt paperwork. And so far waited 2 hours. The office is super crowded like the first appointment. I guess this is the norm here. How is this even acceptable? Shame of you Dr Roberts for taking advantage of all the seniors that spent countless hours in your waiting room. Many of these seniors look are in their 70s & 80s with walking canes sitting there for hours. Do you really need to pack so many patients in? Is your pocket book that desperate for so many patients? I would give this a negative 5 stars if I could. This review probably won’t change anything but for those who do read this, please don’t patronize this Dr. It only fuels the absurd office practices that is much too common in Chinatown. This is the worst doctor office in Chinatown that I have experienced. First time I waited 3 hours with my mother until the doctor saw her. Was told to come back for pre-opt appt. There were other patients complaining that they waited 3, 4 … More

My overall experience was good. They run a lot of testings on you in order to rule out any diseases. The wait time is crazzzyyyy. I had to wait at least 2.5 hrs. A lot of patients come here so that’s why the wait time is crazy. There are a few doctors in their office. Dr. Lee was my doctor. I like her because She is very thorough and she explains things very clear. She is also nice and professional. I’m giving 4 stars because there are some staffs that are rude. My overall experience was good. They run a lot of testings on you in order to rule out any diseases. The wait time is crazzzyyyy. I had to wait at least 2.5 hrs. A lot of patients come here so that’s why the wait time is crazy. There are a … More

Very careful ophthalmology doctor you can find in Chinatown. She takes care of my eyes with a lot of patient and understanding. I would recommend her to everyone who really cares about their vision.

Dr Roberts is an excellent doctor. She has taken great care of both of my parents and they are very happy with the cataract surgery she has performed. The procedure was explained well and the postoperative care was straightforward. Office visits were performed thoroughly and the staff is efficient and friendly. We highly recommend Dr Roberts for her expertise and compassion! Dr Roberts is an excellent doctor. She has taken great care of both of my parents and they are very happy with the cataract surgery she has performed. The procedure was explained well and the postoperative care was straightforward. Office … More

Dr. Roberts was able to perform surgery on my right eye, and have me leave the same day. She had to place a lens into my eyes. It was a major thing for me. I am Asian with problems with my eyes, so I am super sensitive about having anything done to my eyes.

My criteria of rating a medical doctor or specialist are as follows: 1) correct diagnosis; 2) correct treatment including surgical treatment; 3) others aspects. Dr. Robert Bingjing performed two ptotic surgeries for my wife with ideally satisfactory results. Dr. Robert Bingjing performed two cataract surgeries for me with ideally satisfactory results. Recently I visited 5 specialists for my epiretinal membrane, all of them were surprised at the excellent cataract surgeries and ask me who the surgeon was. I told them it was Dr. Robert Bingjing who performed the medical operations (They didn't know her). What I need is nothing but satisfactory therapeutic result. I strongly recommend Dr. Robert Bingjing.

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Recommended a whole bunch of test that are usually for seniors (I'm under 40). Cost me 800 and unsurprisingly all the tests came.negative. I felt ripped off.

Great outcome; really long wait though.

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Had a great experience with Dr. Roberts. She is very personable and I feel like the tests / exams she had me perform were well worth the extra time and cost. I would refer friends and family here to see her! Thank you, Dr. Roberts!

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