Dr. Ben O'Neill Donovan

Dr. Donovan provided amazing care for my son. He was straightforward, kind and personable. He’s a good communicator and really showed genuine care for our family. Also the procedure was taken care of skillfully and he was willing to answer my follow up after care questions super quickly. 100% would recommend Dr. Donovan.

I first became a patient of Dr. Ben Donovan's when I was admitted from the ER in July 2019. I was trying to pass a large kidney stone and it became stuck in my tube. Dr. Donovan preformed the surgery to break down my kidney stone and place a stint. Since 2019 he has continued to help with my kidney issues. I have never had a doctor care as much as he does. He has a great beside manner and wants to help find answers to your issues. Highly recommend him. I first became a patient of Dr. Ben Donovan's when I was admitted from the ER in July 2019. I was trying to pass a large kidney stone and it became stuck in my tube. Dr. Donovan preformed the surgery to break down my kidney stone and place … More

I would not recommend Dr Donovan to anyone or his group! It was a very unpleasant experience and up to this point their charging us $$$ for services that didn’t go well due to his staff sending referral to the hospital. They sent the wrong patient information! Sent a female patient for a circumcision Instead of my son! This is HIPAA violation. Thus due to this error my son did not get his procedure on the planned day. It was a waste of effort and time. When we went for a consultation, he was in the room for 2 minutes and is charging for a 99214. He was in the room didn’t explain what is going to happen, did not talk to my son and made him feel uncomfortable. This was not right for kids! We ended up seeing a different specialist and saw the major difference with their bedside manner. Please go see someone else and not this person. Even his staff does not care about their patients. Only money!! I don’t usually write reviews but he is an exception for this bad and unpleasant experience! I would not recommend Dr Donovan to anyone or his group! It was a very unpleasant experience and up to this point their charging us $$$ for services that didn’t go well due to his staff sending referral to the hospital. They sent the wrong … More

This office is incompetent! Firstly, when I met with Ben Donavan regarding my infants issues, he kept referring to labs that my son had. I corrected him twice explaining my son didn't have labs to which he totally disregarded. I asked where he got the information to assume my son had labs. It came from the Banner linked portal, however, he was looking at labs from the week my son was born & staying in the NICU in October instead of looking at his hospital visit from December. I should have known then this place was a nightmare !! He said that he needed to follow-up with an imaging doctor to get a CT Scan for my then 1.5 month old. and would have his MA call me the next day for scheduling the additional imaging. I didn't hear from this office for FOUR days at which point I called them only to be told I can only leave a message. The MA called me back on the 5th day with information on getting scheduled at Banner Thunderbird. Apparently the specific doctor that Ben Donavan works with is only available on Thursdays which meant scheduling was limited - not necessarily the fault of this office - & meant my sons appointment was going to be set out 8 weeks away from my initial appointment with this office. HIGHLY ANNOYED because I don't know why my infant is having the issues he is having. I called the office back to see if he can be seen at another facility....Surprise, Surprise, I can only leave a message! The MA called me back the next day with information for two other facilities, both of which wouldn't accept my insurance so I was forced to be seen at Banner Thunderbird - again, not necessarily the fault of this office. However, I was FINALLY able to have a CT Scan done for my son on Feb. 4th & the hospital told me that my images would be forwarded in 24 hours. It is now Feb. 11th ONE WEEK LATER & I STILL have not heard from this office. Finally, I called them only to be told "I don't know if we have the images I can give the MA a message" At this rate I probably won't hear from them unless I call them again. Most definitely DO NOT RECOMMEND this office for ANY reason!! They truly have NO sense of urgency regarding the care of their patients. This office is incompetent! Firstly, when I met with Ben Donavan regarding my infants issues, he kept referring to labs that my son had. I corrected him twice explaining my son didn't have labs to which he totally disregarded. I asked where … More

My sons surgery went great. However, when setting up the post op appointment the woman I spoke to gave me misinformation on the location that the dr does post op visits at and she did not schedule the appointment we had set up so I had to make another appointment for further out. It was a hassle and there was no cause for the issue.

This user rated the provider, but did not write a review

Dr. Ben Donovan is an "Excellent" urologist. He treated me with respect, concern, answered all of my questions and assured that I was as comfortable as possible. His entire staff displayed a high degree of professionalism. Glad that I found this Doctor! John C. Boyer. Goodyear, AZ

Dr Ben Donovan and staff are the best!! I was well pleased. I'm so grateful that you all took good care of my twin baby boys! God bless you dr Donovan and staff!

At initial visit, I brought all records (extensive) of urology issues and long list of current medications. I had one test done and an x-ray. He was to call my nephrologist to consult on my care. He did not call the nephrologist. He recommended a new drug for me but failed to look at existing medications from which I was already taking that drug. He recommended a change to that drug but, again, without consulting my medication list but only after I provided verbally my medications and one had a possible interaction. We decided not to change medications. He then spoke of a procedure that was indicated from the test that was run. He did not provide x-ray or ultrasound confirmation of the procedure being needed which I then questioned. He lobbied, almost bullied that in his opinion the confirmation would not be necessary. I will not return to this doctor.

Dr. Donovan is an amazing surgeon. He has been taking care of my 3 yr old since he was a newborn. His surgery was done yesterday and my son is doing so good. I highly recommend him. He is easy to talk to and his MA Erica returns calls in a timely manner. He's simply a great doctor. Thank you so much for helping Samuel.

This user rated the provider, but did not write a review

Very thorough in his evaluation. He did not just prescribe pills (which did take care of immediate issues), but sought the cause. His assistant quickly​ responded to calls and followed through.

Dr. Donovan was great. Loved his staff. So glad we were referred to him to repair the issues of our 9 month old. Very informative and thorough in the procedures he performed and in aftercare.

My 13 year old son recently had a procedure performed by Dr. Donovan. He and his staff provided the most outstanding care for him every step of the way. He is the consummate professional; a no-nonsense, highly knowledgeable physician who is warm and personable, and able to reassure even the most anxious mom-me! He has a wonderful bedside manner, and is awesome with kids. My son has had an excellent experience with Dr. Donovan, and I highly recommend him-he's the best! Thank you Dr. Donovan!

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

I got a call from a person in your office, I thought it was for an appointment that I had left a message five hours prior and they would supposedly call me back. Well the girl in the office was extremely rude and screamed on the phone and hung up the line. If this is how you treat your patients we do not want to go to your office in the first place. I would not recommend a doctor that has a call back option for a message during work hours, they did not call me back for that but a referral that was sent to them. I let her know how important an afternoon appointment is because my son goes to college and can not miss more than tow days or he will be dropped from his class, since he is only sixteen years old. She told me he could not have an appointment after 3 p.m. because he is a new patients since he has not been seen since 2009. This is a monstrosity that your office treats your patients like a number not a human being. I will hopefully find a doctor that has time for the patients as well as not sitting on hold for three hours waiting for a "agent" or leaving a message that never gets called back. You might want to recollect some of your office staff. I got a call from a person in your office, I thought it was for an appointment that I had left a message five hours prior and they would supposedly call me back. Well the girl in the office was extremely rude and screamed on the phone and … More

Smooth process for my 10 month old. Thank you.

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

I am very pleased to have been able to work with Dr Donovan. He has been great with dealing with my daughters condition all the way from the beginning to the end which resulted in surgery. He actually took the time to listen to my concerns and take the right avenues to determine what was wrong and correcting the issue.

Very down to earth guy. He made me and my son feel at ease with my sons procedure. I would highly recommend Dr. Donovan. Great office staff also! Thanks for taking care of my family.

This user rated the provider, but did not write a review

Very difficult to schedule and friendliness of staff is lacking.

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review