Dr. Andres Montalvo

Good God- PLEASE go elsewhere. This establishment has failed me, so many times it’s literally unbelievable. I have relapsed three times on my meds because they can NEVER get it filled on time. They are impossible to get ahold of when you need them. When they contact you, it’s through a RANDOM text, extremely unprofessional, never stating who it is, or what it’s for. They always put the blame back on me, and are rude. After relapsing three times with these people, I’m done. Even Medicaid individuals with no hope can do better than this. My counseling was traumatic too. Don’t use them. Please. Especially if you have suicidal tendencies, or have severe mental ailments. Get real help, or at least be strong enough to stay proactive with them. I’m lucky to be alive after I’ve found a new pcp and put on correct medication. (NOT so much clonazepam it could kill an entire bus full of people). I don’t even know what to do with the buttloads of drugs they tried to put me on! Insane! AND I don’t think in the two years I’ve been forced to see them, I’ve had an appointment actually met. They change the time, book you out so far you can’t get your meds updated, and make you feel totally INSANE like you’re the one who’s forgotten or misunderstood the appointment times. I’ve been passed off to Lord knows who on the phone taking “notes” and prescriptions without even hearing from a doctor! Good God- PLEASE go elsewhere. This establishment has failed me, so many times it’s literally unbelievable. I have relapsed three times on my meds because they can NEVER get it filled on time. They are impossible to get ahold of when you … More

(Translated by Google) I've been waiting for my records since last year and nobody answers my calls. I have left a message, I have written and nothing. What a pity ! (Original) llevo desde el año pasado esperando ???? por mis record y nadie responde las llamadas. He dejado mensaje, he escrito y nada . Que pena ! (Translated by Google) I've been waiting for my records since last year and nobody answers my calls. I have left a message, I have written and nothing. What a pity ! … More

The office staff if so horrible to the point I didn’t return.

This user rated the provider, but did not write a review

(Translated by Google) Hello, this Company is useless, Mrs. Anel Fuentes requires you to sign documents from a year ago. They give you a blank sheet and ask you to sign without knowing what that document is. Then they ask about Dr. Andrés Montalvo and they say what he is supervising when in reality he has been disabled for more than a year. My son visits the Orlando office and they give me his appointment with Dr. Montalvo when he doesn't know how to work due to many medical conditions. They do fraud for everything, I take my son to see him and then I have to wait for his counselor when I know that they cannot be seen the same day. Anel Fuentes tells the counselor that all she has to do is change the date. I have been in this for more than a year. Then the problem with my son's medications, I can never pick them up the day they say. To communicate to the office is a problem for them to solve and the answer they give me is that the manager of the office will solve it. She is not a doctor or anything like that, she dares to change my medications without consulting my child's doctor. Everything is a fraud invoiced in the name of Dr. Montalvo and I have not seen him in the office for more than a year and a half. They cancel appointments at the last minute and all they do is call and ask if they need medications and send them to pharmacies without knowing if my child has something to discuss with the doctor. They also falsify the doctors' signatures without them having any knowledge, and when I finally see the doctor I ask him and he tells me that he has no knowledge. They should investigate this Company further. I decided to move my son and why he needs medical attention and not irresponsible people, the only thing they are there is to make money. Finally, many times I have been in the waiting room and I have been able to see with my own eyes how Mrs. Anel mocks people with disabilities and talks about everything in front of everyone. They will understand the meaning of the HIPPA law. I don `t believe. The unfortunate thing is that there are excellent doctors and they are deceiving them. (Original) Hola, está Compañia no sirve para nada , la señora Anel fuentes requiere qué firmen documentos de hace un año atrás. Te entregan una hoja en blanco y piden qué firmes sin saber qué es ese documento. Luego preguntas por el Dr. Andrés Montalvo y dicen qué está supervisando cuando en realidad el lleva incapacitado por más de un año. Mi hijo visita la oficina de Orlando y me dan su cita con Dr. Montalvo cuando el no sé encuentra trabajando debido a muchas condiciones médicas. Hacen fraude para todo , llevo a mí hijo para verlo a él y luego tengo qué esperar por su consejera cuando yo sé qué no se pueden ver el mismo día. Anel Fuentes le dice a la consejera qué lo único qué tiene que hacer es cambiar la fecha. En esto llevo ya más de un año. Luego el problema con los medicamentos de mi hijo, nunca los puedo recoger el día que dicen. Para comunicarse a la oficina es un problema para qué resuelvan y la respuesta qué me dan es qué la manager de la oficina lo resolverá. Ella no es médico ni nada por el estilo, ella se toma el atrevimiento de cambiar mis medicamentos y sin consultar al médico de mi niño. Todo es un fraude facturan a nombre de Dr. Montalvo y no lo he visto en la oficina hace más de un año y medio. Cancelan citas a última hora y lo único que hacen es llamar y preguntar si necesitan medicamentos y los envían a las farmacias sin saber si mi niño tiene algo qué hablar con el médico. También falsifican las firmas de los médicos sin ellos tener conocimiento alguno ya qué cuando finalmente puedo ver al médico le pregunto y me dice qué no tiene conocimiento alguno . Deberían investigar más a fondo está Compañia. Yo decidí mover a mi hijo ya qué el necesita atención médica y no personas irresponsables qué lo único qué están hay es por hacer dinero. Por último muchas veces he estado en la sala de espera y he podido ver con mis Propios ojos cómo la señora Anel se burla de las personas con incapacidades y hablan de todo frente de todo el mundo. Ellos entenderán el significado de la ley HIPPA. No creó. Lo lamentable es qué hay excelentes médicos y los están engañando. (Translated by Google) Hello, this Company is useless, Mrs. Anel Fuentes requires you to sign documents from a year ago. They give you a blank sheet and ask you to sign without knowing what that document is. Then they ask about Dr. Andrés … More

I have to praise the great service I have received from Amy and Dr. Torres. The only negative thing that I can say about this office is that is very hard, sometimes frustrating to get in touch with the office; no body pick up the phone. I have spent hours trying to get in touch without success, there is only one number and nobody picks it up. Amy seems to be the only one who cares about patience. I have to praise the great service I have received from Amy and Dr. Torres. The only negative thing that I can say about this office is that is very hard, sometimes frustrating to get in touch with the office; no body pick up the phone. I … More

(Translated by Google) Bad attention to the public Nca answer the phone to make an appointment, nor do the voice mails respond. My patient, has been calling and leaving voicemail for a week And he was personally ignored and only answered that the appointment calendar was full. For an office cubbyhole, a "secretary" ... telephone. If nothing SERVES !!!!!!!! DO NOT GIVE PRIORITY TO PEOPLE. I DO NOT RECOMMEND THIS PLACE .. NOOOOOO LOSE YOUR VALUABLE TIME (Original) Malisima atención al público Nca responden el teléfono para sacar cita, tampoco responden los correos de voz. Mi paciente,lleva una semana llamando y dejando correos de voz Y cdo fue personalmente la ignoraron y solo le respondieron q estaba llena la agenda de citas. Para que un cuchitril de oficina,una " secretaria"... teléfono. Si nada SIRVE!!!!!!!! NO DAN PRIORIDAD A LAS PERSONAS. NO LES RECOMIENDO ESTE LUGAR.. NOOOOOO PIERDAN SU VALIOSO TIEMPO (Translated by Google) Bad attention to the public Nca answer the phone to make an appointment, nor do the voice mails respond. My patient, has been calling and leaving voicemail for a week … More

Totally disappointed. I have a appointment (my first) for today at 3:00pm and when I arrive to the office is close. No one call me to let me know about any changes or reschedule.

When dealing with people in fragile mental states, you need to have people who work for you to have compassion. Not the case here. The woman at the desk made my husband cry, and when I tried to tell her to have some sympathy, she hung up on me. When I tried to call back to speak with someone else, they kept me on hold for another 10-15 minutes and then hung up on me again. They don’t seem to understand that they are dealing with human beings who have intense emotions. Will never be coming here again, and will find a doctor with a caring staff. When dealing with people in fragile mental states, you need to have people who work for you to have compassion. Not the case here. The woman at the desk made my husband cry, and when I tried to tell her to have some sympathy, she hung up on … More

This was posted over a year ago, and I still stand by it, "Dr. Andres is a great doctor. I finally found someone I am comfortable with and has truly helped me. Thank you." But over a year later, I'M OVER IT!!!!! This has NOTHING to do with the Doctors, Dr. Andres or Dr. Smith - they are both great, compassionate Doctors! However, Amy at the front desk in the St. Cloud office is the most disrespectful, rudest person I have ever encountered. Why haven't I updated my rating sooner? I was hoping that the approx. 2 years of me visiting their office that she was just "having a bad day." No, she is very unprofessional, not friendly, has an attitude and a disgusted face like she hates her job every time I visit their office. She has zero compassion, no manners and is the reason I am never going to their office again and will never, ever recommend them to someone. Going to a Professional Psychiatric office isn't everyone's first choice, but mental illness is NO JOKE! Amy texts unprofessionally, misspells my name, I've requested documents, never have received them. Amy on numerous occasions, has changed my appts to their other location, forgotten my appts, called me other patients names --- you know - I get it, they are busy, mistakes happen. But how many "mistakes" is enough when this has happened throughout the history of me being a patient there. I sincerely have tried to "force" kindness on her in hopes of a different attitude, to no avail. I expressed my concern to Dr. Montavo months ago, and he told me that I am there for HIM not HER to ignore her attitude...I can't do it anymore - it is sincerely the worst feeling walking in there. What upsets me even more is someone else just went through this too in the below review. This is a serious matter and people like her should not be in this type of environment. Dr. Smith has come in to cover Dr. Montavo and she is the sweetest lady - I am sad that because of Amy, I will no longer get to meet with her. It is ALSO sad that I've allowed Amy to have this much power over this matter - but that is what mental illness does to you! I am not open with my person business but this is serious and needs to be known. I am disgusted beyond measure. This was posted over a year ago, and I still stand by it, "Dr. Andres is a great doctor. I finally found someone I am comfortable with and has truly helped me. Thank you." But over a year later, I'M OVER IT!!!!! This has NOTHING to do with … More

I can't give a good review on the office on the 5425 semoran. I had an appointment at 2 o'clock and I came out at 5 o'clock and I didn't see the doctor. I waited in the waiting room for a total of 3 hours, they saw patients that had arrived after me. I mentioned to the receptionist that I hadn't been seen, they told me to continue to wait. However, after 3 hours, I'd had enough and left. This was truly the worst experience of my life. I can't give a good review on the office on the 5425 semoran. I had an appointment at 2 o'clock and I came out at 5 o'clock and I didn't see the doctor. I waited in the waiting room for a total of 3 hours, they saw patients that had arrived … More

I like the doctors. BUT I am ready to pull my hair out over the lack of professionalism the receptionist has for the patients that come to this office!!! My daughter recently became a patient at the St Cloud office and I have to say I’m currently looking for another doctor due to the rude, disrespectful, unprofessional person they have answering the phone. I needed to reschedule my daughters appointment that was scheduled for the beginning of April and trying to get someone to answer the phone is a joke. I’ve called and left messages and even texted with zero call backs or response to my text messages. I usually get a text from her a couple of days later and it was to tell me that she took it upon herself to reschedule my daughters appointment when it was convenient for her. I again tried to call and text because the new appointment does not work for our schedules and I’m still waiting for a response. My daughter is also having a reaction to the medication she was put on and I can’t speak to anyone about this. She is playing games with peoples mental health and should be FIRED!!!! I like the doctors. BUT I am ready to pull my hair out over the lack of professionalism the receptionist has for the patients that come to this office!!! My daughter recently became a patient at the St Cloud office and I have to say I’m … More

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

(Translated by Google) Spanish; I RECOMMEND THEM I have been seeing Dr.Montalvo for more than 3 or 4 years and recently I started with Dr.Smith. They are both very understanding and I love how professional they are, especially their secretary Amy in the St.Cloud office. I simply adore her, she is very patient, compassionate and understanding towards the needs of each individual. -Joy.H English I RECOMMEND THEM I've been seing Dr.Montalvo for over 3 or 4 yrs and recently started with Dr.Smith. They are both very understanding and I love how professional they are especially their secretaries in the St.Cloud office. I just adore her, very patient, compassionate, & understanding towards each individual's needs. -Joy.H (Original) Español; LOS RECOMIENDO He estado viendo a el Dr.Montalvo por más de 3 o 4 años y recientemente empecé con la Dra.Smith. Ambos son muy comprensivos y me encanta lo profesionales que son, especialmente su secretaria Amy en la oficina de St.Cloud. Simplemente la adoro, ella es muy paciente, compasiva y comprensiva hacia las necesidades de cada individuo. -Joy.H English; I RECOMMEND THEM I've been seing Dr.Montalvo for over 3 or 4 yrs and recently started with Dr.Smith. They are both very understanding and I love how professional they are specially their secretary in the St.Cloud office. I just adore her, very patient, compassionate, & understanding towards each individual's needs. -Joy.H (Translated by Google) Spanish; I RECOMMEND THEM I have been seeing Dr.Montalvo for more than 3 or 4 years and recently I started with Dr.Smith. They are both very understanding and I love how professional … More

Dr Montalvo is absolutely amazing and makes you feel like a patient and not just a number. He never has made me feel rushed and is extremely respectful.

I had the fortune to get a same day appointment for a first time visit. I've met Dr. Torres who is an outstanding professional and knowledgeable of his practice. He was Very kind, educated and caring showing empathy on every issue I needed help and advice with. I would recommend Dr. Torres to anyone in need of professional help for a healthy living. Thank you Dr. Torres I had the fortune to get a same day appointment for a first time visit. I've met Dr. Torres who is an outstanding professional and knowledgeable of his practice. He was Very kind, educated and caring showing empathy on every issue I needed … More

I absolutely love Dr Montalvo and his staff especially Aimee. When ever I have an issue she is right there to help me along as much as she is able to. The negative comments being made about her are just not true and breaks my heart that they see her as that type of person. I have been a patient of Dr montalvo for over 3 years.

When dealing with people in fragile mental states, you need to have people who work for you to have compassion. Not the case here. The woman at the desk made my husband cry, and when I tried to tell her to have some sympathy, she hung up on me. They don’t seem to understand that they are dealing with human beings who have intense emotions. Will never be coming here again, and will find a doctor with a caring staff.

One of the most attentive and caring doctor you can sit down with. Very concerned with your problems and lots of empathy.

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

Had a really good experience with Dr. Torres. He really listened carefully to everything I had to say & made me feel really comfortable. I am so glad I chose this office!

This user rated the provider, but did not write a review