Andrea Vernell Brown

You can call and say you feel like you’re about to die and they will say we can see you in two weeks. SMH. This is the second time I’ve called to schedule an urgent appointment and they can’t see me. I don’t get it. Quit talking new patients if you can’t keep up.

Horrible horrible horrible is the only way to put it and such a waste of your insurance.. at this point this location is open to serve with absolutely NOOO purpose the staff is the worst they hang up on you/w no callback it’s actually the worst experience I’ve ever had with any new provider I changed my PCP faster than I could blink .. attempting to support people of color such as myself, and this one was not the right move. My suggestion don’t waste your time.

Never met her.

This facility is very unprofessional, The PA is a joke and shouldn't be practicing at all, how is it that you take blood work and never discuss anything with a patient about the results, Dr.Brown should fire the whole front desk staff, , they need better training and professionalism, I feel bad for the large amount of geriatric patients that they have. because more than likely they are getting poor service and miss diagnosis, taking advantage of patients and fraudulent billing the insurance company. This facility is very unprofessional, The PA is a joke and shouldn't be practicing at all, how is it that you take blood work and never discuss anything with a patient about the results, Dr.Brown should fire the whole front desk staff, , … More

Horrible staff! Very unprofessional! Doctors are never in the office and does absolutely nothing for you when you come in!! The desk attendants needs to be replaced as well ASAP!!!

I enjoyed her tremendously she remind me of my grandmother her bedside manner was wonderful

I've never met a more rude staff and doctor in my life. For some reason, she is a hothead who quickly resorts to name-calling (called me a fool multiple times) and shockingly misogynistic insults. This woman parked her car in front of mine and would not even let me back out, while continuing to insult me through my window. The staff was equally rude. I do not recommend anybody visit this unprofessional doctor when there are many other great doctors nearby.

I've never met a more rude staff and doctor in my life. For some reason, she is a hothead who quickly resorts to name-calling (called me a fool multiple times) and shockingly misogynistic insults. This woman then parked her car in front of mine and would not even let me back out, while continuing to insult me through my window. The staff was equally rude. I do not recommend anybody visit this unprofessional doctor when there are many other great doctors nearby.

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This user rated the provider, but did not write a review

Employees seem as if they do not care. They require you before you can have a real visit to have a unnecessary first visit that you cant be seen and you have to pay for it

DONT WASTE YOUR TIME. The office staff is unorganized and rude. I was told the doctor is not seeing patients in person and was only doing virtual apts in Nov. That should've been my first sign... The receptionist instructed me to email a copy of my drivers license and insurance card to an unsecured email address. When I asked about a secured email address, encryption, and/or a secured portal - the receptionist couldn't answer any of my questions. In between saying she didn't know, her tone became rude, short, and off putting. I asked to speak with the office manager. He was very nice and offered to send me the link to a secure portal. I registered for and accessed the link he sent, only to realize the link didn't have any features for me to securely upload my personal documents. Long story short, because the office never received my info ... which is their fault ... and they didn't even bother to keep the virtual apt. • Rude • Incompetent • Non-responsive • Unorganized • Risk patient personal information Don't put yourself at risk. This office is one email away from making the news. There are too many doctors in the area to settle for horrible service. DONT WASTE YOUR TIME. The office staff is unorganized and rude. I was told the doctor is not seeing patients in person and was only doing virtual apts in Nov. That should've been my first sign... The receptionist instructed me to email a … More

So, being new to the area I was looking for a new female Doctor. She's in my network. Never met her. I see her assistant P.A. and she's very nice. I know its 2020 and we are in a pandemic but I have a insurance co pay and I cant afford to keep going to appointments. I sometimes forget the staff knows we are on hold. I gave 3 stars because I dont know how hard all this is for them during this pandemic but I need better service if you're getting my hard earned money. So, being new to the area I was looking for a new female Doctor. She's in my network. Never met her. I see her assistant P.A. and she's very nice. I know its 2020 and we are in a pandemic but I have a insurance co pay and I cant afford to … More

I've Been a Patient For Years & know 1 Dr is Perfect. Learn too Share W/Your Provider The Concerns That You Have About The MEDICAL CARE Not Just for You. BUT! For Older Patient's. In Other Words We're All PATIENT Advocate to Get Better Medical Care. Before Your Doctor's Appointments Write Down Your Concerns. If Something is Going On W/You That Is Unusual or Not Write It Down, Time it No Matter How Long It Last That Way You Are Prepared. In All PCP OFFICES, Hospitals For ALL Patient's Purposes, Privacy, Protection, Safety, THE DOCTOR'S SHOULD LISTEN. I SHARE THIS BC, I'VE WORKED IN Management @HOSPITAL SETTING. Patient'sN Wld Voice Their CONCERNS & NEEDS. I've Been a Patient For Years & know 1 Dr is Perfect. Learn too Share W/Your Provider The Concerns That You Have About The MEDICAL CARE Not Just for You. BUT! For Older Patient's. In Other Words We're All PATIENT Advocate to Get Better … More

Love the office, the staff was very patient and everyone had the same goal in mind. To ensure needs were being met and concerns were addressed in regards to the patient. Thank you!

AWESOME DOCTOR! AWESOME EXPERIENCE! I recently assisted my ailing, limited English speaking friend during a virtual appointment with her doctor, Dr. Andrea Brown, located in DeSoto, TX. Dr. Brown is extremely patient, taking time to listen intently to the issues my friend was having. In addition, Dr. Brown asked many questions in order to gain a thorough understanding of those issues. Dr. Brown is exceptionally knowledgeable and devised a detailed plan to address and correct my friend’s problems. She is kind and possesses a warm presence that fosters a relaxed, comfortable experience during a visit with her. Dr. Brown's nursing and office staffs are efficient and kind, offering guidance and help to secure a prompt appointment. If you are in need of an awesome doctor, search no further than Dr. Andrea Brown. AWESOME DOCTOR! AWESOME EXPERIENCE! I recently assisted my ailing, limited English speaking friend during a virtual appointment with her doctor, Dr. Andrea Brown, located in DeSoto, TX. Dr. Brown is extremely patient, taking time to listen … More

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Worst customer service ever. Staff is extremely unprofessional and not helpful. I will never return.

How can this facility still have clients..Appointment was at 11:45am got here at 11:40 ,why are we still here at 1:40 pm and waiting...No reason a patient has to be waiting this long....

I spend 30 minutes in the waiting room with a fever. Meanwhile the staff was joking around and laughing before they notice my name in the list. Mind you, only three people were there. After waiting she simply tells me you have to have an appointment to see the doctor. Now I know I should plan ahead next time before I get sick. I will have an appointment set prior that day. I spend 30 minutes in the waiting room with a fever. Meanwhile the staff was joking around and laughing before they notice my name in the list. Mind you, only three people were there. After waiting she simply tells me you have to have an … More

There is a PA there( African Lady). I loooove her. She is so thorough. I have been put on hold for long periods of time but over all my experience has been good. The staff is friendly and helpful.

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This user rated the provider, but did not write a review

This the worst doctor office in DeSoto

I cannot leave a night eating because I've never seen this Dr, I was looking for a new PCP and I take reviews from people very seriously, thank you all for taking your time to review I will not be going to this Dr!

My visit today was i feel was faster as far as getting to the back. the P.A was thorough and efficient. Today was good.

Upon arrival it was an immediate calming environment. I was greeted by friendly and professional staff; that got me in and out in a timely manner. Highly recommended!

Dr.Brown is professional and caring

was excellent experience addressed all my medical issue ,change medication as needed to obtained more excellent health.

I was very sastisfied with my office visit at Dr. Browns office today and her staff was very nice and i look forward to being along term patient at this office

Unfortunately, the customer service from the front office was unprofessional and unfriendly. The tone of the office personnel when speaking to them was unwelcoming to anyone let alone a new client. Additionally, if you're looking for a doctor for severe cases and need a referral, you won't stand a chance in receiving an appointment for months. I hope this review was helpful.

When I called to set an appointment for my husband the receptionist was very busy and I was told that she would call me back to set an appointment for a new patient. I never received a call back then I called back 4 weeks later and when the same receptionist answers the phone after telling her what happened I was treated rude from the attitude in her voice and was placed on hold for 3mins before I hung up. When I called to set an appointment for my husband the receptionist was very busy and I was told that she would call me back to set an appointment for a new patient. I never received a call back then I called back 4 weeks later and when the … More

I really hate to write this bad review because I know how difficult it is when you have a Black business people look for any and every reason to nick pick. However, if you are a Black Business that don't give a d**** about Black people, you don't deserve our dollars or respect. I saw the red flags the first time I called to make an appointment, but I ignored them silly me. I called and was immediately placed on hold. I waited 10mins before I hung up. I'm like maybe they forgot about me. I called back and was placed on hold again. I waited another 10mins before hanging up. Common courtesy would have been to let me know that there was a long wait head since their hold system didn't give you an idea of how many callers where ahead; that was rude and very unprofessional. I decided to give them another chance, I called back the next day and before the receptionist could put me on hold, I asked her " how long the wait was," she told me 15mins. I'm thinking dang they must be good they have so many people trying to get in. This time I waited. But boy was I wrong..... My first appointment went well. I initially went in because of VB, I was prescribed medicine. Unfortunately, it came back within two weeks. So, I set up another appointment. I know when I have VB because I've gotten it my whole adult life on and off. Sometimes it takes several times of treating it before it goes away. I was very sure that's what I had when I went back. (By the way, I never saw Dr. Brown, I saw her PA). The PA takes a urine sample, and tell me since their are no white blood cells in my urine that I do not have VB. If any lady has have this problem before, you know BV produces unwated odors down there. So I ask what I am suppose to do about that. You say I don't have VB but I have an odor. She tells me to eat Cottage Cheese. So for the next few weeks I tried to get my PH balanced. I Watched what I ate; I added a few things to my diet that I thought may help. After two weeks of this, I had no changes. So I made another appointment. This time I expressed to her, how unhappy I was about our last appointment. That I didn't feel helped. And how I still had an odor. She tells me to do another urine test. This one comes back negative again. Once again, I am sent away. I left out pissed. I got to thinking about things. How is it possible for a person to tell if something is wrong with my vagina by checking my urine only. I became enraged once I realized this woman just looked me in my face and screwed me over. She acted like she gave a d**** about me but if she really did, she would have done a pelvic exam. Because that's what the h*** you do when someone complains about their vagina. How many other women have she done this to. Luckily, I didn't have a STD. I ended up making an appointment to an OB/GYN the same day. It turned out that I did have VB plus a yeast infection. Moral of the story: YOU CANNOT LOOK AT A WOMAN'S URINE ALONE TO DETERMINE, IF SHE HAS AN VAGINAL INFECTION, YOU HAVE TO SWAB THE VAGINA TOO. And, if she really cared about me, she wouldn't had let me walk out of her office complaining of vaginal odor without checking everything. She robbed me took my d**** money and didn't give me the service I paid for. DO NOT GO HERE. LISTEN TO THE REVIEWS. I really hate to write this bad review because I know how difficult it is when you have a Black business people look for any and every reason to nick pick. However, if you are a Black Business that don't give a d**** about Black people, … More

If I could give 0 stars even that would be too much. I have been visiting this doctors office for over a year now and all they do is tap you on the chest with a stethoscope and order blood work and schedule physicals for the following month. Practitioner has NEVER discussed any of my blood work with me or showed any concern. Recently I had and emergency and went to the emergency room at Baylor. The doctors were extremely concerned and effective in diagnosing my situation. They suggested a urologist for me to see but they did not accept my insurance. Dr. Brown office saw me on a scheduled visit for another physical that i NEVER received. I told the practitioner about my experience in the emergency over the weekend and my current health condition. Do you think she examined me? Absolutely not. All she did was order more blood work and haven't discussed last months results with me at all. She did refer me to a urologist. The urologist got my results back on Monday and said my doctor should call me today regarding the results. It was urgent that I get the results immediately so that I could start treatment on the p,problem. It's now Thursday going on Friday. I haven't heard from them at all. It at your own risk that you use this place. I don't believe in anything they diagnose. You could be in terrible health and not know it if left up to them. If you go there you are not serious about your own health. Some people are just collecting your insurance money and that's all this doctor has EVER done for me. If I could give 0 stars even that would be too much. I have been visiting this doctors office for over a year now and all they do is tap you on the chest with a stethoscope and order blood work and schedule physicals for the following … More

Wonderful caring physician... meet her in 2004 after moving to the Dallas area. Has time to sit and discuss any, and every issue that the patient maybe having. Gets down to the final result, with a satisfactory diagnosis. Will be seeing get as a health provider in the near future!

Look at the reviews!!! The low scoring ones are on target. You are a fool to go here. The place is very unprofessional. Run fast, if you don't you deserve just what you get.

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Horrible customer service!! I've called twice was on hold for 6 minutes with no return. Called back again, this time on hold for more than 12 minutes. I will not be calling again.

Very unsatisfied with the service and care. I'm always so confused about what exactly they do...all they ever do is take my blood. No explanations of treatments no explanations of theft step...just nothing! Completely disappointed and changed Dr's immediately after my last visit and still nothing. I went to this office because I was new to Texas and this was the only place where I could get right in...I see why!! Very unsatisfied with the service and care. I'm always so confused about what exactly they do...all they ever do is take my blood. No explanations of treatments no explanations of theft step...just nothing! Completely disappointed and … More

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years ago she was my doctor when I had insurance. she was a very good doctor. told me right off what was wrong with me. I hope she still is because my husband will be there tomorrow.

Lifesaver! I've been going to Dr. Andrea Brown since 1999 and I have received excellent care. In 1996 (I was about 29) I had a pea sized lump in my left breast, I went to a specialist and informed her that the lump comes and goes. I explained that my grandmother died of breast cancer before I was born. Long story short, she told me that I was too young to have breast cancer. Then in 2002 after being uninsured for about 1 year (give or take a couple of months) I made an appointment to see Dr. Andrea Brown and once at my appointment, I informed her that I had gone to Planned Parenthood and informed the nurse practitioner there that I had found a lump and it had not gone away. The NP at that Planned Parenthood asked me if it was hurting me and I told her No. She then told me not to worry about it. Dr. Andrea Brown examined me, immediately made an appointment for me to go see Dr. Ron Calhoun at Charlton Methodist where he performed testing on me. About a week later, I was diagnosed with Stage 2 Breast Cancer. I was in shock, afraid, I broke down in Dr. Calhoun's office. How was I gong to tell my teenage daughters? Dr. Brown also referred me to see Dr. Cheryl Harth at the Cancer center on Wheatland where I went through 4 rounds of chemo and 36-39 weeks of radiation. 14 years later, I 'm still blessed to be here! I had nothing but the best care! If I have to sit and WAIT while Dr. Andrea Brown provides excellent care to each individual patient, then so be it. She listens to you, advises you, and treats you. If you don't mind waiting YOUR TURN to receive Dr. Andrea Brown's undivided attention and excellent care, I encourage you to make an appointment to see her. God used her to make life saving decisions for me. God is good all the time! Charlotte Dorch Turner Lifesaver! I've been going to Dr. Andrea Brown since 1999 and I have received excellent care. In 1996 (I was about 29) I had a pea sized lump in my left breast, I went to a specialist and informed her that the lump comes and goes. I … More

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This user rated the provider, but did not write a review

I left Dr. BROWN'S office feeling very upset and frustrated. She is very unfrossional & insensitive to my situation and basically tried to tell me how to greive. Saying that my job may look at me differently and may not promote me due to a leave. I even mentioned the stress leading up to my father's passing and she completely disregarded my feelings. She is being reported for her blatant disregard for the well being of her patients.

I would never recommend Dr. Brown to anyone. I thought because she was close it would be convenient. This has been the worst experience I have ever encountered with doctor's and their staff.

Both Dr. Brown and her PA have always been very polite and considerate to me. Sometimes I have to wait longer than I want to, but her bedside manner is good, and she does listen and respond to her questions I have been going to her for years.

Dr. Andrea and Assistant are very unprofessional never contact me regarding test results, I have to call many times yet never receive a response from the nurse. When trying to refill a prescription they wont respond to pharmacy or return patient calls, I received help from front desk and they informed me that I needed to see the doctor. I am now in office and Dr. Brown didn't know what test she performed on me...went to get results and I've been waiting for 30 min.review pay attention to review

She is not like to spend time with the patients to listen to question and concerns. She is rude on occasionally she shows concern for most part she doesnt

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I don't go to Dr Brown, I go to her PA but they ALL in that office need training in professionalism. I've been going for awhile b4 they moved to that location on Pleasant Run. They're loud and laughing in an area where patients are waiting in office. I'm soo disappointed in the lack of seriousness in the staff and having a job in the medical field. To the staff: Take your job serious keep up to date on new thgs and codes that affect the patient, be professional, take pride and hv integrity.

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This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

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This was the worst office I've visited. Please do not see this Dr.

I unfortunately have to agree with Karen. I came in for some minor ailments, but had the exact same treatment. Luckily this was my first and last visit.

Cool and collective.

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This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

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In all my years of going to a family doctor, Dr. Andrea Brown is by far the WORST, the RUDEST, and the most UNPROFESSIONAL person/woman/doctor I've ever met and been to. Her bedside manners are horrible, she must have gotten her doctrine degree by proxy, or it may have been a hoax. I will never recommend her to anyone. She gets no rating from me. Four thumbs down!!!

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