Ana J Contreras

They are good doctor, if you are able to get through to get an appointment , i have been an hour and 15 minutes trying to get through for an appointment and still no answer

I will not be taking my 2 children back to this place. I am very disappointed with their lack of sympathy and very poor customer service. My oldest required a referral for a physical injury and mental health services guidance. I was rushed out the door and given a follow up appointment for icing my child injury for another few days & not accurate mental health services guidance. Collecting copays for 5 mins visits. Doctors have good bedside manners overall, but their administrative staff require customer service training. If you don’t like your job, I’m sorry. I will not be taking my 2 children back to this place. I am very disappointed with their lack of sympathy and very poor customer service. My oldest required a referral for a physical injury and mental health services guidance. I was rushed … More

Zero empathy I was told I had to wait 1 hour for my child medication something that could have been done in 5 minutes when I tried to explain to the nurse that my child was struggling and suffering the nurse told me you aren't the with a problem that is being seen wow really? All that because the doctor decided to see more patient and they were held back on their lunch hour now I have to wait 1 hour with my kid irritated. Zero empathy I was told I had to wait 1 hour for my child medication something that could have been done in 5 minutes when I tried to explain to the nurse that my child was struggling and suffering the nurse told me you aren't the with a … More

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Complete lack of minimum care for their patients. Assistants are clueless and incapable to do the most simple follow up. If you hate your job do something else! I went there just a few times and it's has always been a total waste of time. No more!

The ABSOLUTE WORST. These people go on extended lunch hours and are never able to help over the phone. I am disgusted with their service and care. A lot of the blame falls on the insurance and healthcare system, but doctors offices can do their part and this office is far from even trying to better the situation.

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Although the appointments always take over 2 hours (even for simple routine check ups), my son could not have a better pediatrician.

Way better than the other providers I’ve seen in Miami

Wow! My children loved going to see Dr. Contreras. She was very kind, patient, and thorough when I was scared about my son's fever and rash. We followed her guidance and he is all better now. Gracias y muchas bendiciones.

(Translated by Google) BEWARE !!! INSURANCE SCAM BEFORE MEDICAL ETHICS! The office is decent. Wait time is normal. Although appointments are scheduled in advance, other doctors appeared to be on call at the time of the appointment, so it is very difficult to see or have a conversation with Dr. Contreras to address parent's normal concerns or ask questions about the milestones, behavior and overall health of your child. I had two bad experiences with her doctor's office. First Dr. Contreras diagnosed my son with bronchitis without doing any previous tests, which ended up in hundreds of dollars spent on medicine and a nebulizer, only to discover days later through x-rays that my son did not need the treatment, since he did not have bronchitis. A few months later, after a physical examination required by the school to enter kindergarten, the office allergist diagnosed my son with several allergies which he has never shown symptoms of. I was informed two months after the treatment was already billed to my insurance, that my son had to inject 3-4 times a week for a period of 8 months, treatment that no one even took the time to explain to me what it was about . When I met the allergist to ask if there were other treatments available and to return the injectable medication that was prescribed, she refused to work with me to find other options that would make me and my 4 year old son feel more comfortable and safe. The pediatrician once again was nowhere around to participate in the discussion. The allergist finally told me that I could just "toss the medicine" or they could store it for a year in case I changed my mind. There was no interest on her part to find other methods to treat my son's allergies, as the first $ 2,000 treatment had already been charged in full. The flexibility and willingness to work with the parents is nonexistent. I would not recommend this pediatric office to anyone who's active and involved in their children's wellbeing. The office is decent. The waiting time is normal. Although appointments are scheduled in advance, other doctors are on call at the time of the appointment, making it very difficult to see or have a conversation with Dr. Contreras to address normal parental concerns or ask questions about general health of your children. I had two bad experiences with his pediatric office. First, Dr. Contreras diagnosed my son with bronchitis without having done any previous exam, which cost me hundreds of dollars in medicine and a nebulizer, only to discover days later through x-rays that my son did not need the treatment, since did not suffer from bronchitis. Months later, after a physical examination required by the school to enter kindergarten, the office allergist diagnosed my son with various allergies without showing any symptoms (grass, cat / dog hair). The pediatric office informed me of the treatment two months after the treatment had already been billed to my insurance. My son had to inject 3 to 4 times a week over a period of 8 months, treatment that nobody in the office took the time to explain to me what it consisted of. When I met with the allergist to ask if there were other treatments available and to return the prescribed injectable, she refused to work with me to find other options that would make my 4-year-old son and me feel more comfortable and safe. The pediatrician, once again, was nowhere to participate in the discussion. The allergist finally told me to either "throw the medicine away" or that they would keep it for a year in case she changed her mind. There was no interest in finding other methods of treating my child's allergies. Professional ethics disappeared as the initial $ 2,000 treatment had already been fully charged. The flexibility and willingness to work with parents is non-existent. I would not recommend this pediatric office to anyone who is active and involved in the well-being of their children. (Original) BEWARE!!! INSURANCE SCAM BEFORE MEDICAL ETHICS! The office is decent. Wait time is normal. Although appointments are scheduled in advance, other doctors appeared to be on call at the time of the appointment, so it is very difficult to see or have a conversation with Dr. Contreras to address parent's normal concerns or ask questions about the milestones, behavior and overall health of your child. I had two bad experiences with her doctor's office. First Dr. Contreras diagnosed my son with bronchitis without doing any previous tests, which ended up in hundreds of dollars spent on medicine and a nebulizer, only to discover days later through x-rays that my son did not need the treatment, since he did not have bronchitis. A few months later, after a physical examination required by the school to enter kindergarten, the office allergist diagnosed my son with several allergies which he has never shown symptoms of. I was informed two months after the treatment was already billed to my insurance, that my son had to inject 3-4 times a week for a period of 8 months, treatment that no one even took the time to explain to me what it was about. When I met the allergist to ask if there were other treatments available and to return the injectable medication that was prescribed, she refused to work with me to find other options that would make me and my 4 year old son feel more comfortable and safe. The pediatrician once again was nowhere around to participate in the discussion. The allergist finally told me that I could just "toss the medicine" or they could store it for a year in case I changed my mind. There was no interest on her part to find other methods to treat my son's allergies, as the first $2,000 treatment had already been charged in full. The flexibility and willingness to work with the parents is nonexistent. I would not recommend this pediatric office to anyone who's active and involved in their children's wellbeing. La oficina es decente. El tiempo de espera es normal. Aunque las citas están programadas por adelantado, otros médicos están de guardia en el momento de la cita, por lo que es muy difícil ver o tener una conversación con la doctora Contreras para hacer frente a las preocupaciones normales de los padres o hacer preguntas sobre lo salud general de sus hijos. Tuve dos malas experiencias con su oficina de pediatría. Primero la doctora Contreras diagnosticó a mi hijo con bronquitis sin haber hecho ningún examen previo, lo que me costó cientos de dólares en medicina y un nebulizador, sólo para descubrir días más tarde a través de radiografías que mi hijo no necesitaba el tratamiento, ya que no sufría de bronquitis. Meses más tarde, después de un examen físico requerido por la escuela para entrar al jardín infantil, la alergista de la oficina diagnosticó a mi hijo con varias alergias sin haber mostrado síntomas (hierba, pelo de perro/gato). El consultorio pediatrico me informó del tratamiento dos meses después de que el tratamiento ya había sido cobrado a mi seguro. Mi hijo debía inyectarse 3 a 4 veces a la semana durante un período de 8 meses, tratamiento que nadie en la oficina se tomó el tiempo para explicarme en que consistía. Cuando me reuní con la alergista para preguntar si habían otros tratamientos disponibles y para devolver el medicamento inyectable que se prescribió, ella se negó a trabajar conmigo para encontrar otras opciones que nos hicieran sentir a mi hijo de 4 años y a mí más cómodos y seguros. La pediatra, una vez más, no estaba en ninguna parte para participar en la discusión. La alergista finalmente me dijo que entonces "botara la medicina" o que ellos la guardarían por un año en caso de que cambiara de opinión. No hubo interés alguno para encontrar otros métodos para tratar las alergias de mi hijo. La ética profesional desapareció ya que el tratamiento inicial de $2,000 ya había sido cobrado en su totalidad. La flexibilidad y la voluntad de trabajar con los padres es inexistente. No recomendaría este consultorio pediátrico a nadie que sea activo e involucrado en el bienestar de sus hijos. (Translated by Google) BEWARE !!! INSURANCE SCAM BEFORE MEDICAL ETHICS! The office is decent. Wait time is normal. Although appointments are scheduled in advance, other doctors appeared to be on call at the time of the appointment, … More

HORRIBLE!! Was with this doctor for a year never once did they call to let me know my son had an appointment. Also the doctor never cared enough to read his file before coming in. Worst customer service.

This place dont make no sense at all.. If i was you i wont go there. You better going to chi how bad the wait is my baby appt. Was at 1020 i got there at 845 because she was a new patient and i still left at 1215 talking about being so mad...

I went with my brother and his two small children (2 months and 18 months) for a checkup and vaccines. We were there from 10.00 to 12.00 pm. They triple and cuadruple book patients and make everyone wait incessantly; patients' time is also valuable and I felt like yelling at them for making everyone with small children wait this long. Waiting room is small, dingy and unpleasant. The doctor herself spent maximum 10 minutes with the 2 babies and did the bare minimum. She barely asked questions and only examined the 2 month old. When she asked my brother if the children needed flu vaccines and he replied negatively, she did not bother to ask why nor advise on the dangers of not having one. She was in a hurry to get on to her next patient so she could bill more and more! I am giving one star for the nurse who administered the vaccines to the children. I went with my brother and his two small children (2 months and 18 months) for a checkup and vaccines. We were there from 10.00 to 12.00 pm. They triple and cuadruple book patients and make everyone wait incessantly; patients' time is also … More

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This user rated the provider, but did not write a review

Waiting room is small, dingy, unpleasant. We were there for 2 exact hours - no respect for patients' time. Doctor was in a hurry and spent 10 minutes with two small children. Barely asked questions. Her 'examination' was superficial and inadequate. Did not advise for children to get flu shots. There are 4 patient rooms and 1 doctor; this is to be able to bill more and more. She caters to an under-priviledged clientele so I think patients' expectations are lower than what they should be.

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This user rated the provider, but did not write a review

No medical ethics whatsoever! It's well known that doctor's offices will try to scam the insurances with services that are not necessary, but when a child is prescribed an inyectable medication 3-4 times a week for a period of 8 months for allergies that had never shown symptoms of, only to milk $2,000 of the insurance, its simply despicable! When I refused the treatment, there was no other options contemplated! Told me to toss the medication that was already billed 2 months in advance! Beware!!

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My girls and I absolutely love Dr. Contreras and the staff. We have been coming for many years. My only complaint and reason why I am highly considering switching is the lack of separate sick/well areas for kids and the office size and state. I understand we are not in Coral Gables, but if there is not going to be separation between sick and well children, at the very least the waiting area should be larger. Also, it seems the AC is always broken in the waiting area and often times there is nit enough seating. It makes me sad because we truly love them, but compared to the other location we came from by Sunset, I feel this place seems neglected. Wish it would be spruced up and maybe expanded. My girls and I absolutely love Dr. Contreras and the staff. We have been coming for many years. My only complaint and reason why I am highly considering switching is the lack of separate sick/well areas for kids and the office size and … More

(Translated by Google) We like Dr 6 years ago that I have taken my children there and I have not had to complain. (Original) Nos gusta a Dr hace 6 años que llevo mis hijos allí.y no he tenido de que quejarme. (Translated by Google) We like Dr 6 years ago that I have taken my children there and I have not had to complain. … More

This is an excellent pediatrician. She listens and cares to the highest possible standard, on behalf of all children. I am so thankful for coming to this practice, she always takes her time to conclude the best treatment. I believe her expertise is from her experience in health care, ranging from asthma to all other health concerns. Thank you. This is an excellent pediatrician. She listens and cares to the highest possible standard, on behalf of all children. I am so thankful for coming to this practice, she always takes her time to conclude the best treatment. I believe her … More

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Dr. Contreras is a great physician who truly cares about her patients. I will continue to recommend her to my friends and family!

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I waited 1.5 hours just to see the doctor to get a referal for my daughter!

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