Dr. Michael Ariana

This user rated the provider, but did not write a review

Over the years of going to Dr. Ariana I've had an overall good experience with his office staff and I enjoy going to Dr. Ariana. However, recently I was shocked by their office staff. I received a voicemail, the first voicemail ever. It stated that if I didn't pay my account off in a week I would be forwarded to collections! Really? This is a joke. I have insurance and on my first notification they say, pay in a week or else? I called back and asked for the office manager. I was told that "he" wasn't in. I asked for the person who called me. She came to the phone. I explained that I was upset at the tone of the voicemail she had left & the threatening message. Rather than apologizing she began to make excuses for her mistake. She said that she had called me two other times, however both numbers were disconnected. I asked her why, if she knew that I never received any other messages did she leave the message that she did. She again, began trying to justify her position rather than aplogizing & moving forward. Eventually she hung up the phone on me. I never used profanity or talked down to her, I simply had questions. I called back and asked for the "highest person in the office". Robin Fowler came to the phone. I explained to her what had taken place. She acknowledged that they had attempted to contact me twice and the numbers were both disconnected. I asked for an explanation of the events as they took place. She "covered" for her employee rather than aplogizing. When I asked what the woman had told her I stated, she said that she couldn't repeat it! Really? That's because I didn't use any profanity and I didn't use any verbiage that is unacceptable in the workplace. I just want answers in regards to the threatening voicemail that was left for me! I asked for Dr. Ariana to call me & asked if he would approve of this treatment to his patients. I was promptly informed that he would not be calling me. I just want an apology. Is that too much to ask? Not excuses, just a resolution to the situation. It's unfortunate, however, I'll be looking for another dentist in the area. Over the years of going to Dr. Ariana I've had an overall good experience with his office staff and I enjoy going to Dr. Ariana. However, recently I was shocked by their office staff. I received a voicemail, the first voicemail ever. It … More