Jeffrey Alan West

I had an appointment with Dr West on 3-1-23 which I was referred to him by me regular doctor. They had no availability for 3 weeks - I booked the appointment and there office called me twice wanting to verify my insurance and remind me to be there early for paperwork. They called a second time and made sure i knew they date and to be there early again. I arrived 20 minutes early and filled out the 8 pages of preventative paperwork they needed. She said i needed to pay upfront my co-payment of 60 dollars . I sat down and waited and watched my appointment time go by . I finally got up and ask what was going on - the lady said we are back up and you still have some patients in front of you. I ask how do you get backed up when you only less than 2 hours. I sat back down and waited again. I ask again and she said she would call me back in a minute. They finally called my name and I went back headed towards the room when I saw people waiting back there to. I left and ask for a refund

He is amazing! Love this doctor!

Dr West is the best ENT and doctor in general hands down!

Dr. West listened when no one else would, he held my hand as I cried in his office, and told me he might not know the answer to my problem, but he'd send me to someone who would. He saved my life that day. I had mastoiditis and a terrible infection in my head, all the way to my brain. And I'm alive because he listened and cared. I can't say that for a lot of doctors these days. Dr. West listened when no one else would, he held my hand as I cried in his office, and told me he might not know the answer to my problem, but he'd send me to someone who would. He saved my life that day. I had mastoiditis and a terrible … More

We booked an 4p appointment with Dr. West at the Wylie location for our daughter's sinus issues. We arrived way early for this appointment and finished paperwork, only to be seated outside for the next 1.5 hrs with no communication on when Dr. West can be visited. Finally, upon asking, the receptionist mentioned that "oh, sorry it will take at least another hour till he finishes seeing 3 other patients in front of you". Truly unprofessional and poor customer service.

Tried to get an appointment was told they no longer take medicare. That's ok he's not the only ent around. He never was that good anyway. Used him in the past spent my money and medicare money for nothing

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Been waiting well over an hour for our appointment. The ladies tried to do the wrong test on my kid, and charged me $100 over what I was told on the phone. I appreciate what this place stands for, but hope it can get more organized.

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Dr. West came highly recommended to us by our orthodontist and we couldn't be happier with him. He has been so helpful and truly educated my family on the links between airway and sleep quality. My twin boys (8 years old) grinded teeth, tossed and turned at night, talked in their sleep...they could hardly breathe out of their noses. They both had surgery on their tonsils, adenoids and turbinates and the improvements are night and day. We are so happy we did it and Dr. West is fantastic with kids! Dr. West came highly recommended to us by our orthodontist and we couldn't be happier with him. He has been so helpful and truly educated my family on the links between airway and sleep quality. My twin boys (8 years old) grinded teeth, … More

My appointment was at 3:45 and I arrived about 5 -10 minutes early. I didn't get called to the back until 4:40. Was told the audiologist would come talk to me. She did and took me for testing. Back in the patient room by 5pm. After sitting there for another 20 minutes, I got up and left. I was there a total of an hour and a half. Not once did anyone communicate with me that the doctor was running late. Several people who arrived after me were called back before me. I understand that they could have been seeing another doctor, but if that was the case, why didn't I get seen?

After waiting for 1.5 hours, I was finally taken to an exam room. The audiologist was very friendly and informative but, the visit with Dr. West was one of the most uncomfortable doctor visits I’ve had. He came in, sat down, and took off his mask, quickly muttering he said it was ok to do. A doctor, especially an ENT who sees numerous patients every day, should never assume that it is ok to not wear a mask in these times. There were two times where I felt very uncomfortable with the way he approached me, physically. The second time he rolled on his chair towards me and, again quickly muttering that it was ok, and grabbed me to hugged me. I have never been hugged by a doctor, even my doctor that I’ve been to for over 30 years. If it were a side hug, I might have brushed it off but, it was him straddling the exam chair. It was not okay. I left there with no real diagnosis and needing to find another ENT to help me with my concerns.

I can't say too much about Dr. WEST as I waited an hour to see him. That combined with a 45 minute drive to his office was off putting. I finally told the receptionist I couldn't wait any longer. I really dont like it when other people waste my time.

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Dr. Jeffrey is the best I have ever gone to. I had been to several doctors and know one could help me. A friend referred me to him and within 2 weeks I was well.

Love Dr. West. Been going to him a long time. I like everything about him. He's friendly, easy going, helpful, caring & knows his stuff. He also does allergy testing & shots/drops. Another plus; his office help has always been patient, nice & polite, which is so hard to find nowadays even with good doctors. Sadly, we've actually had to leave a few good physicians in order to not have to deal with their rude staff anymore. Wish they were all like this office. All the way around Dr. Jeff West has been a great ENT for me!!!! And he's in both Rockwall & Forney. Love Dr. West. Been going to him a long time. I like everything about him. He's friendly, easy going, helpful, caring & knows his stuff. He also does allergy testing & shots/drops. Another plus; his office help has always been patient, … More

Dr. West is great but his staff is no good. You leave a message when you call his office and you may or may not get a call back. In my case, he recommended several courses of action and after they failed, he suggested that I see a specialist. Said to call his office to get the referral. I called and left a message. 2 days later, his nurse called back and I requested the referral. She said there were no notes in the file & she must talk to the doctor. 2 1/2 weeks later, I have not heard back.

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