Dr. Henry M Prost

I was a patient of Dr. Proust in 2018. He sent me for a biopsy to detect the possibility of thyroid cancer. Never!! They called me for the results. I called a couple of times, but they never returned the call, obviously I thought there was no cancer. At the end of 2019 I wanted to verify that I was correct and I made an appointment with Dr. Proust... when he saw me he asked me how it went with my cancer... I replied that I didn't even know I had cancer, that he never called me and that I trusted him and his team. Was a terrible experience and today I can’t trust in the doctors yet.

I have been seeing this Dr for several years. My only problem is never being able to reach a live person. All calls go straight to a voicemail, with no indication of how long it might take for call to be returned. I have change my actions. If I really need to speak with someone to change a appointment. It is easier to just drive 4miles, over to office and ask in person. I know the 4 mile trip might take 15 minutes depending on traffic, but the anxiety of waiting for a return call and fear of missing call, is less painful.

Absolutely ridiculous experience.

Great doctors & staff, as always.

I’ve been a patient here for over a decade. The last several visits have felt like being on a conveyor belt…moved through each part of the visit with less and less compassion. Perhaps they all had an off day, but during my last visit the doctor was rude as was the lady at check out. It was uncomfortable enough that I won’t be going back. I’ve been a patient here for over a decade. The last several visits have felt like being on a conveyor belt…moved through each part of the visit with less and less compassion. Perhaps they all had an off day, but during my last visit the … More

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Dr Prost and the Endocrine and Thyroid office are always pleasant, timely and professional. My A1C improved significantly under his directions.

I’ve been coming to see Dr. Prost and PA Trang for over 10 years. My problem is NOT with them but their office/nursing staff. In particular, Dr. Prost’s nurse Stacey is extremely rude and unprofessional. Over the last 10 years or so they have sent me to get my blood tested at Quest. The problem is that at least 6 times now, Quest doesn’t have the order. So now I get to waste my time to get Dr. Prost’s staff to fix the problem. And it’s been going on for years! And to add insult to injury, when I call and finally get through to Stacey (Prost’s nurse) and express my frustration and suggest that they finally fix this problem, she rudely hangs up on me! I definitely will never go back there again. There are plenty of other options where I can be treated with a little dignity, empathy and respect.

My daughter has been seeing Dr. Prost for a couple of years now and she loves the way he explains things to help her understand her health being a young adult. She has always said the ladies up front are not the most pleasant. Today I saw for myself. She was not very inviting to us, very short. Now she was not this was with all the patients she checked in, but one man in particular did not live here during the winter months and wanted to do a Telemed visit for his lab results and by the end of the conversation she has told him " maybe you should find a doctor over there". I was shocked. I have worked in the medical field for 20 years and have never spoke to a patient in that manner. We really love Dr. Prost but as I have learned first impressions are hard to forget. My daughter has been seeing Dr. Prost for a couple of years now and she loves the way he explains things to help her understand her health being a young adult. She has always said the ladies up front are not the most pleasant. Today I saw … More

I have been going here for the past year. A friend suggested Dr.Prost but I have found him to be very dry and does not listen to my concerns with my Hashimotos. I have complained about multiple symptoms like heart racing and gaining weight with diet and exercise. His suggestion was that I exercise more, I worked outside all summer long walking miles everyday, I went to see Dr.Prost but received his assistant instead, I told her that my thyroid had swollen up so much I couldn't turn my neck but that it went down after about a week, she said there isn't much we could do about it now and that if it happens again I should come in to see the Dr. I also expressed my concerns to her about my diet and exercise and the increasing weight gain. Her suggestion was that I work out more. The staff there is dry and do not care about your problems. I called to cancel my appointment and it took me over an hour to get someone on the phone. I will not be going back here and suggest you look elsewhere. I have been going here for the past year. A friend suggested Dr.Prost but I have found him to be very dry and does not listen to my concerns with my Hashimotos. I have complained about multiple symptoms like heart racing and gaining weight … More

Dr Prost and his PA are very knowledgeable and friendly. However, the office staff are not welcoming or very friendly. They are often rude and short. Just checking in you may not even get a hello and treated as if you are bothering them just by being there. Very unpleasant and awkward. I have experienced this on multiple in office visits and phone calls. Dr Prost and his PA are very knowledgeable and friendly. However, the office staff are not welcoming or very friendly. They are often rude and short. Just checking in you may not even get a hello and treated as if you are bothering them … More

I like doctor Prost he’s a very competent and knowledgeable doctor but sadly at times I feel unheard especially as a woman struggling with PCOS. He doesn’t stray off his field of expertise and won’t really listen to concerns i have that may relate to my endocrine issue. I’m always offered birth control and that’s pretty much it. I’m being viewed as if my pcos isn’t bad enough bc I don’t have all the clear cut symptoms although I have polycystic ovaries and high testosterone. There’s apparently 4 different types of pcos but i don’t think he views it this way. I appreciate how he has handled my thyroid issues but for the treatment of pcos I may have use my obgyn. I like doctor Prost he’s a very competent and knowledgeable doctor but sadly at times I feel unheard especially as a woman struggling with PCOS. He doesn’t stray off his field of expertise and won’t really listen to concerns i have that may … More

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On time. Friendly. Great place to go if you need anything regarding your thyroid. Highly recommend.

Excellent staff and Dr Prost is so very knowledgeable

Dr. Prosts's staff is good but Dr. Prost himself is very hands off, he had his P.A. do all of the real diabetic work and handle my individual struggles. If I gave an opinion or spoke up, he didn't like that. I have been a type 1 diabetic for 19 yrs and my last A1C was barely above a 6. I manage my diabetes very thoroughly and I have gained and learned a lot of best practices while being diagnosed. He needs to respect patients who manage their diabetes well. He didn't touch my insulin pump or look at it once. I do not recommend in the least. Dr. Prosts's staff is good but Dr. Prost himself is very hands off, he had his P.A. do all of the real diabetic work and handle my individual struggles. If I gave an opinion or spoke up, he didn't like that. I have been a type 1 diabetic … More

I've been with Dr. Prost over 10+ years. He is a solid Doctor that takes time with each patient. However his front office staff has been challenging the last few visits. For example it was hard to get a hold of someone to reschedule my appointment, they confirmed my appointment for the wrong time (which made me late 30 minutes and I had to reschedule 2 1/2 months out, and told to go to wrong lab for blood tests. Hopefully these were just isolated incidents. I've been with Dr. Prost over 10+ years. He is a solid Doctor that takes time with each patient. However his front office staff has been challenging the last few visits. For example it was hard to get a hold of someone to reschedule my … More

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Great as always!

I trust Dr. Prost and his insights. His team works efficiently and effectively. I feel comfortable in his care.

It’s a wonderful practice. The doctor is very knowledgeable and personable. The staff is courteous and efficient. The nurse is excellent.

PA Trang Nguyen is without a doubt, the kindest, most caring medical professional I've encountered. Friendly, knowledgeable and treats me not only as a patient, but also as a person. The staff is hit and miss. I certainly consider myself low maintenance, but the negative energy in that office is palpable. Perhaps a smile or a how can I help would benefit the front office.

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

This user rated the provider, but did not write a review

At my appt with Dr. Prost he did an ultrasound and said my thyroid was larger. I asked about my thyroid levels and he evaded my question for specific numbers. Come to find out the PA I saw last did not order thyroid levels in blood work. I am seeing them for thyroid issues how can you not check thyroid levels! I called a week later asking for blood work because my heart rate was going higher. Sure enough my levels are off again. The Dr. Could have saw there were no thyroid numbers and sent me for blood work. But he didn't. At my appt with Dr. Prost he did an ultrasound and said my thyroid was larger. I asked about my thyroid levels and he evaded my question for specific numbers. Come to find out the PA I saw last did not order thyroid levels in blood work. I … More

My wife had to deal with a very unpleasant office manager at the Colleyville location when trying to handle her medical bill. I don't understand why she was treated so poorly by this office manager when all she was trying to do was get treatment. We always pay our bills and should be treated with respect and good customer service.

Had an app today for 8:15am, was 15 minutes late because I had to defrost my car. Granted I’ll take responsibility for being 15 minutes late but this was supposed to be my first time at this practice as a New Patient. I called the office a little past 8am in attempt to notify them and check to see if this was a problem in case they needed to cancel. Was put on hold and eventually sent to their voicemail. After showing up, front desk was already rude and condescending right off the back, eventually they told me they had to cancel my appointment due to my tardiness which I understand. Would’ve been nice if they answered the phone and told me before I made the 30 minute drive up there and again I called before hand a little after 8 but no answer however I did leave a voicemail with my name and number. My aunt and mother come here and rave about Dr. Prost, personally I wouldn’t know just yet but his front staff definitely have an attitude problem. They could’ve easily answered the phone or called me back and told me they had to cancel which again I’ll take responsibility for being late. If they were nice I wouldn’t have been as bitter, I have an appointment in the future; hope their front staff will be nicer next time around. It definitely wasn’t like they were under staffed, unhappy w my first visit. I work as a dental assistant and help out with front desk the other half of the time, I never treat new patients this way tardy or not. To recap they were rude right off, and they could’ve definitely answered the phone and told me ahead of time. Had an app today for 8:15am, was 15 minutes late because I had to defrost my car. Granted I’ll take responsibility for being 15 minutes late but this was supposed to be my first time at this practice as a New Patient. I called the office a … More

Accomplished doctor who is now on auto-pilot. Dr. Prost had all the accolades you would love for your doctor to have. He has done so much for people and hospitals and it sounds like he's done a lot for medicine. He's basically now retired in place and just churns people through his office. Write you some scripts (difficult to get refills) and wants to put you on auto-pilot also. Accomplished doctor who is now on auto-pilot. Dr. Prost had all the accolades you would love for your doctor to have. He has done so much for people and hospitals and it sounds like he's done a lot for medicine. … More

Dr. Prost is great. I don’t give same stars to his staff. They are rude, don’t follow up, and don’t make appointments in conjunction with me.

Always Very Pleased with my Office Visit!! With all Doctors and Staff

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Dr Prost listens

I was very happy with the staff and how quickly I was seen by Dr Prost. Great Doctor and staff.

Dr Prost and his Team are timely (no long waits), extremely knowledgeable, and friendly. Each visit is a great experience.

Excellent doctor. Very detailed oriented. Spent lots of time with me and addressed all my concerns. He is very trustworthy and caring. I am very glad that I found him. Great physicians are hard to find are like needles in a hay stack. Strongly recommend Dr Prost, if you are looking for an excellent doctor.

Dr. Prost is always prompt and extremely knowledgeable with very experienced and thorough staff. Have been seeing him for about 10 years and he always has a great demeanor and is genuinely concerned about your welfare. Be sure to obtain all referrals before scheduling if your insurance requires it!

Dr. Prost is very knowledgeable and professional! I’ve been his patient for many years and I feel like I’m in good hands in this office. He also has an excellent staff! The entire staff is courteous and have a strong willingness to help their patients. Thank you!

Excellent Physician and very thorough. I trust him and he addressed all my concerns and spent ample of time to address my concerns. I would definitely recommend him to family and friends.

I started going to this office because my pcp put me on thyroid medication that I didn’t need and had me on a sky high amount. The staff is always nice and polite. Everyone listens and you are not rushed. Very pleased.

Due to quarantine of Covid-19 everything went well.

Dr Prost is a kind, very smart and thorough physician. His office is so well run, you are usually in an out in 20-30 minutes. They are quick to get you to a room and he does a thorough assessment and then takes you to his office to review meds and ask of there is anything else you need. I am a nurse X 34 years and I was fortunate to have found him shortly after moving back to Texas in 2007 and have been seeing him ever since. A top notch physician for sure!!

Doctor explained my condition better than others. He took the time to go over the treatment plan.

Before you go based on the reviews here, be sure to look up the practice name on Google and read the reviews for it. They send a link for surveys after visits and it does not show up here, only on the practice's page. Here is my review: I wish there was a close alternative for an endocrinologist. This office is so bad. The staff is rude and condescending. Note, I've never been overcharged or charged for something I didn't receive. I just think the staff is the worst! Have you ever seen someone and thought they should've retired a few years ago? Dr Prost is nice, well-established and cordial, but the care and advice I receive is, I feel, sub-par. There is no diabetes education, I am instead referred to the manufacturer of devices. This practice is a mess and has more signs than a cheap motel. Warnings, "don't come with the flu", the nurse must do a finger stick, watch the corner in the bathroom,etc. I wish they focused on their patients as much as they do on their signage. Also the ultrasound machine is super old and I (as a non medical professional) question the accuracy of it. It seems like this office goes through the motions, but there is little substance or actual care. I have been diabetic since I was nine. I've been to plenty of doctors - from Mayo Clinic to regular endocrinologists..in my opinion and for the reasons above think this practice, personally, should be avoided at all costs. Finally, the front desk staff is rude. I am not easily hurt, offended or put-off, but the lady at the front seems as if each person is an inconvenience and that we are a bother. I also witnessed the lab person be extremely rude to another patient and very indifferent. So bad and should never happen. I hope they read this and get better, because after three miserable years of going there I will never return. I would really, really avoid this place. If they read this, consider hiring a diabetes educator, assist the doctors in caring for their patients, hire new front office staff, remove 80% of the worthless signs that resemble a cheap motel, upgrade the ultrasound machine, care about me as a patient and person; and finally show me that you care! I wish I would've gotten what I feel is proper care because frankly, I deserve it. Before you go based on the reviews here, be sure to look up the practice name on Google and read the reviews for it. They send a link for surveys after visits and it does not show up here, only on the practice's page. … More

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Had blood work completed but did not hear from the test. Would like to have a copy if report emailed. Thank you

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Very professional.

Great nurses and great doctors.

Dr Prost was very informative and had great bedside manner!!

Great experience from the moment I walked in. Very professional, clean, and kind. Great practice.

Always professional. Never a long wait. Staff friendly and personable. Dr. Prost and his PA are awesome! They know their stuff.

Great staff, everyone takes the time to listen. Saw PA Trang last visit and she was very thorough. Glad I am being cared for by Dr Prost and staff

Dr. Prost and his staff are the best! Everyone in the office is friendly, no long waits in the waiting room, and everyone takes time to address your concerns. I would highly recommend them!

Sure Love Dr. Prost. I have had a long history of endocrine problems. I started going to Dr.Prost after discovering that he is a Top 100 doctor in the DFW area. He is pleasant and very effective in treating my thyroid and diabetes. His staff are great from the time that you walk in the door. He always remembers who I am and he makes me feel like a person and a patient, not a number. Thank you Dr. Prost and team!!!!!! Sure Love Dr. Prost. I have had a long history of endocrine problems. I started going to Dr.Prost after discovering that he is a Top 100 doctor in the DFW area. He is pleasant and very effective in treating my thyroid and diabetes. His … More

Dr. Prost is wonderful! He will do anything he can to help and educate patients. He also doesn’t judge, so you don’t have to dread your next endo appointment (lol!). He orders regular blood tests and informs on latest advancements and technologies available. All of the nurses and staff seem friendly as well.

Office staff was great about getting me an appointment when I was there. I was there for an appointment and I thought they got the referral, but they were looking for an authorization code so I couldn’t be seen until they had that and I was to leave to come back another day, but they managed to get that code and I was still able to see Dr. Prost that day. Awesome office staff! Office staff was great about getting me an appointment when I was there. I was there for an appointment and I thought they got the referral, but they were looking for an authorization code so I couldn’t be seen until they had that and I … More

Dr. Henry Prost has been my doctor for quite a few years and is thorough in his attendance. His office is ran efficiently and is extremely clean. Dr. Prost's, PA Trang, is a wonderful, personable & knowledgeable lady who is very concerned for the patients she sees, desiring the best outcome for that person. The office is set up where generally every other time you see the doctor then the PA. I feel I have received excellent care while under the the eye of this Endocrinologist. Dr. Henry Prost has been my doctor for quite a few years and is thorough in his attendance. His office is ran efficiently and is extremely clean. Dr. Prost's, PA Trang, is a wonderful, personable & knowledgeable lady who is very concerned … More

Initial visit with Dr. Prost was great. He has a very good/friendly demeanor and doesn’t act like he’s in a rush and not really listening to you. He was engaged, seemed to be listening to everything I said and acted like I was the only thing on his mind. I didn’t expect any answers at my initial visit, but had some tests run and look forward to visit with Dr. Prost about the results in a few weeks. Initial visit with Dr. Prost was great. He has a very good/friendly demeanor and doesn’t act like he’s in a rush and not really listening to you. He was engaged, seemed to be listening to everything I said and acted like I was the only … More

Office staff friendly, wait time not too long. Dr. Prost was very personable and took time to talk with me. I did not feel rushed or unimportant. I am a new patient and would recommed Dr. Prost to anyone who needs an Endocrinologist.

I have gone to Dr.Prost for several years due to Thyroid nodules. He is always on time and I have never felt rushed. Dr.Prost is extremely knowledgeable, professional and kind.

Awful. Staff very uncooperative and rigid. I was told that to see the doctor I had to fill out the forms online with my computer. I dont have a computer just an ipad. So I suggested that I come in early and fill the forms, she told me I couldn’t do that. Had many difficulties online and could not do it. To get in touch with someone there is almost impossible. When she finally returned my call at 4, i was on the phone with my oncologist. But she did say that i had to fill the form before seeing the doctor. On the day of my app,i was not feeling well. I called and asked why couldn’t I come in early and fill out the form there. She replied, oh yes you can come in early and do it or we can mail the forms. Why wasn't I given this choices when I first called, she adamantly told me i could only do it online. She kept repeating that filling the form online was protocol. Very, very stressful. If this is an indication of how the doctor is, i want nothing to do with this place.

Great Doctor-Great Staff. My diabetes has been under control for 12 years. Dr Prost is very smart and you want to be well he is there for you. His staff is always pleasant and helpful.

I’ve been seeing Dr Prost and his team since 2017. They are very open to questions and make sure they are answered. I never feel rushed. I see them for thyroid and adrenal issues. Very friendly and professional.

It was stressful because of my health condition but the Dr and his staff are very calm and professional. The Dr explained everything in terms that i could understand and patient.

Staffing and Dr. Prost are very thorough.

Always personable and informative. Answers all of my questions. I never feel rushed through an appointment. The office staff is always friendly and professional.