Dr. Gerald West

I was very upset about today ‘s visit. I waited pass an hour to get in only to be denied service by Dr. West because I didn’t have a covid19 test before I got there. I should have been told that was mandatory ahead of time instead of driving an hour and waiting an hour and a half. The test has now been completed at Bon Secours I was not treated

Dr. West was short with me from the start of the appt, acting like he had better things to do. When I went to remove my mask assuming he’d be looking at my E, my N, & my T, he shook his head & scolded me like I was a terribly inconsiderate person. A few min later, the mask began to slide from my nose a tad while talking & he yelled at me again. I asked if I should take a decongestant, to which he was snippy: “do you want to take meds for every little thing?” I found this odd, as I am not on any medication—not even birth control. I hardly ever get sick or go to doctors. Yet he was treating me like an addict & a hypochondriac. He also told me he couldn’t perform a simple pressure test for 3 wks. I found another ENT who did it on the spot & was appalled by Dr. W’s incomplete approach. I understand the concern for COVID, but Dr. W should sit out if he’s too afraid to look at parts of the body that are key to his practice. Other DRs are back doing their jobs (and w/ much better attitudes).

Still a new patient. So far Dr West is professional.

Desk people were nice. I was taken on time and Dr. West was great and efficient

ON TIME, VERY PROFESSIONAL

Appointment time 09:50. Put in exam room at 10:07. Doctor finally came in at 10:30. Seems like excessive wait time. Doctor was professional and thorough. Would rate his performance at 5 stars but, with wait time, over a 4 star.

excellent service

%100

Very nice man. Gave good advice and listened.

the purpose of the visit was to evaluate and discuss the results of the biopsies from nodules on my thyroid. Very helpful discussion.

"Routine" ear wax removal.

Everything went well. Dr was very nice. Office staff was very accommodating.

I made an appointment with ENT Specialty Care to have my hearing checked and to see if I might need my ears cleaned. Turned out my hearing was still in the normal range and my ears did not need cleaning. That was nice to learn and that they did not recommend unnecessary services! The staff were very pleasant and Dr. West was delightful. They were also on schedule with my appointment time. I definitely recommend them.

I had lots of anxiety about having a tube up my nose to examine my throat. In the past, I had a very traumatic experience with this procedure. I explained this to Dr. West and he understood my anxiety. Dr. West explained what he was going to do which calmed me, and through his patience and understanding, I was able to relax and he was able to complete the examination. He explained his findings and prescribed the treatment to address my condition. Dr. West was very thorough and didn't appear rushed like other doctors do these days. I was very satisfied with my visit with Dr. West.

Dr.West is the best ENT Specialist we have had in Orange County. I am an RN who Travels to Cornell Medical Center For all of my medical needs. Dr.West is professional, very Competent and gentle! I recommend you do everything Possible to keep him on your Staff! Thank you for the opportunity to provide my comments!

Dr. West was very thorough and explained everything he did and that was needed.

Dr. West is very thorough

Dr. West was wonderful. He took his time, was very knowledgable and found a very easy, natural solution to my ear problem. He also shared suggestions that will help me avoid this problem in the future.

Based on in office visit ! Excellent

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