David W Hess

One of the worst appointments I've had with a doctor. Simply read off a list for my results and was unable to explain them in detail. You will leave clueless. If you're seeing this review, go somewhere else.

The tester, Ashley was extremely rude. She left me alone several times for extended periods of time.. None of her instructions were clear. She was late getting me from the waiting room. I had to come back to finish my appointment which was very inconvenient. It was not a good experience.

Terrible. Do not see this provider. He is more concerned with the insurance companies than his patients. Dr. Hess is the most inauthentic doctor I have ever encountered.

Alex was very blunt and condescending. She was also a distraction because her leg was constantly shaking. Chastised me b/c I was hot and uncomfortable with the mask. Room very hot. Alex re-scheduled my appt. w/o my input. Long wait time. Alex came out and was rude to me, asking me if I had checked in. I said yes, but she left, telling me to go back to the window to tell the receptionist that I was here. I told the receptionist, and she seemed perturbed that Alex had come out to send me back to her, as was I. My needs improvement list refers to Alex, not the receptionist or Dr. Hess.

Dr. Hess was very nice, funny, and caring. He was sensitive to my issues for being there, explained things very well, and even asked how my experience at his office had been since I’d had a bad experience at another neuropsychology office several years ago. I appreciate the time he took getting to know me and explaining my impairment to me. He gave me ideas of how to compensate for my memory loss. If I ever need to see a neuropsychologist in the future, I’d go back to him.