Amber M Shane

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Front desk can't even say bye properly from a phone call.

Had surgery on December 20. didn’t see the dr during the surgery day-and after surgery. Dr Shane barely attended to me. The medical assistants have done most of the work. Why am I paying for a Dr. Last visit complained that my open wound didn’t look right. Medical assistant ign aored it. My foot was burning and I had to go in. Found out that the wound was bad and ended up needing a wound vac. Office ordered a wound vac and gave no instructions what to do. I’m frantically calling to ask what to do. This has been the worst medical experience ever. Barely any attention from Dr Shane. The worst!

The worse I have been! Waiting for One hour, she send her students to do her work, and still she doesn't even takes the right decision! Horrible Doctor!

After dealing with chronic pain resulting from osteoarthritis, Dr. Shane performed her surgical magic and now I am pain free and have full use of both feet again. Thank you Dr. Shane for doing what you do so well!

Avoid the Waterford lakes location unless you like to be charged 170$ with no explanation on what you’re being charged for, they tell you “it takes 48 hours for itemized bills”. They won’t inform you of extra charges and don’t even give you the option to refuse service because they don’t inform you of anything. Then when you call to speak to the billing department they just argue with you and tell you they don’t understand. Unfortunately as much as we like the doctors in the office we won’t return because of the shady billing practices. Avoid the Waterford lakes location unless you like to be charged 170$ with no explanation on what you’re being charged for, they tell you “it takes 48 hours for itemized bills”. They won’t inform you of extra charges and don’t even give you … More

Dr. Shane is such an incredible doctor and surgeon. For those that have been writing about wait times, I understand and I too deal with it and can feel impatient, BUT with that said, most doctors that I had to wait a decent time past my appointment time was always worth it. Sometimes you have to realize that wait can be a good thing too. I understand we all have places to be and have things to do but I can guarantee that Dr. Shane will be worth any wait. Not only is she kind and compassionate, but she is wonderful to her staff. It’s always amazing to see how patient she is with her students in the office and watching her teach them is admirable. From what I’ve seen, whether your her staff or patient, she’s going to make sure you’re in the best hands and that YOUR health comes first. I look forward to using Dr. Shane for any future issues. Dr. Shane is such an incredible doctor and surgeon. For those that have been writing about wait times, I understand and I too deal with it and can feel impatient, BUT with that said, most doctors that I had to wait a decent time past my … More

BEST Service and Treatment I received from the office and the Staff.. short waiting time. Fast respond from after hours on call service. Thank Dr. Shane.

Nice people at the desk. To many people with the same time appointment so the Dr really spent no time we me. I had to come back after seeing a nurse. Long painful drive for nothing. I call to ask questions and you get a call back at the very end of the day. NOT the Dr. by the way. If I wanted to talk to a nurse I have one in my family. I will find a Dr. that can talk to me I never broke anything before, So I did have questions.

Terrible office

I mean why even make an appointment? Came for a check up (the first two times I waited the same thing) took 2 hours to be take in and another 30-40 mins to get checked. If you come here make sure you don’t have any other appointments set up that day.

Horrible waiting time 5 hours for a follow up visit. Front office unprofessional. Dr. Shane is good but appointments are not accurate at all.

I made an appointment for 3:00 PM and arrived 20 minutes early with all of my paperwork already in order. I was not taken back until 4:05 PM. The front staff seemed irritable each time I spoke with them, both when making the appointments and when arriving for my appointment. When I finally did get to see the doctor, it was not Dr. Shane. It seems she was out for the day and another doctor was filling in. I need surgery to correct a bunion, yet I am very apprehensive to return to this clinic. I have read good reviews about Dr. Shane, but my experience at her practice made me feel unimportant. Foot surgery is something that can impact your activities for life and I want to feel like I am in good hands. I made an appointment for 3:00 PM and arrived 20 minutes early with all of my paperwork already in order. I was not taken back until 4:05 PM. The front staff seemed irritable each time I spoke with them, both when making the appointments … More

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My first appointment with Dr. Shane, I realized how much of a God send she was to me. She listened to everything I said (which most doctors don’t do anymore). She was professional and caring, she wanted to help me feel better. After a little over a year of seeing her (minus about 5 months for insurance issues) I was able to get the surgery I needed to take out a mass in my foot. The surgery was painless, I was in zero pain from the surgery. I couldn’t believe it! I went from a constant 8 on the pain scale to a -2. I’m still in awe! Thank you Dr. Shane for being so caring! You rock! Let’s also not forget Josie at the checkout desk. This lady deserves an award. I’ve never had to work with someone at a doctors office that wasn’t miserable. If I call and need anything or need to switch and appointment or even my insurance issues, Josie would handle all of it and never skip a beat. She is so amazing! Thank you Josie for everything you do that may go unnoticed! I appreciate you and you make a difference!! Thanks! You rock too!! My first appointment with Dr. Shane, I realized how much of a God send she was to me. She listened to everything I said (which most doctors don’t do anymore). She was professional and caring, she wanted to help me feel better. After a … More

Dr. Amber Shane has been my doctor for the last 15 years. She is not only professional but extremely knowledgeable in her field. She has always taken the necessary time to speak with me and address my concerns and is quick to find solutions. She’s amazing, I can’t image what my ankle would be like without her treatment. The staff at this location is also amazing... Frances and Josey incredibly helpful always !! Anyone looking for quality treatment, look no further this is where you need to go. Dr. Amber Shane has been my doctor for the last 15 years. She is not only professional but extremely knowledgeable in her field. She has always taken the necessary time to speak with me and address my concerns and is quick to find … More

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The waiting time is soooo ridicules like 1 hr and 30 minuets WHY? They said the tge paper work if you ve late there’s charging fees BUT IF THE DOCTOR TAKE FROM THE PATIENT TIME ITS OK!!!! RESPECT PEOPLE TIME TOO LIKE THE RESPECT THEIR APPOINTMENT. DO NOT RECOMMEND THIS PLACE AT ALL. the front desk lady I told her I’m gonna be late on my next appointment her answer is “well that’s Dr. Shane she’s like that”!!!!!!!!!! Unbelievable!!! The waiting time is soooo ridicules like 1 hr and 30 minuets WHY? They said the tge paper work if you ve late there’s charging fees BUT IF THE DOCTOR TAKE FROM THE PATIENT TIME ITS OK!!!! RESPECT PEOPLE TIME TOO LIKE THE RESPECT THEIR … More

While I really like Dr. Shane, the office is so badly run and you will wait anywhere from 1-3 hours in the waiting room for your appointment. This has happened to me 3 out of the 4 times I have been there over the past 10 years. Yesterday I had a 3:00 appointment and I got there on time to find the waiting room completely filled with people waiting. I cancelled my appointment at the front desk upon arrival and am going to look for another podiatrist. It's a shame she's going to lose so many patients due to her office scheduling. Do not recommend. While I really like Dr. Shane, the office is so badly run and you will wait anywhere from 1-3 hours in the waiting room for your appointment. This has happened to me 3 out of the 4 times I have been there over the past 10 years. Yesterday … More

Dr. Shane is really amazing, kind, and she listens. Like the other reviews say, though, the office is so poorly managed that the wait times are bananas. I don't think we've waited less than an hour every time we've gone. We'll probably be changing providers because of this.

Great place doctor takes long but does amazing work

Very personable, saved my big toe nail in 2012. Fixed ganglion cyst on toe in 2019.

Had Surgery last week.Dr Shane did a Great Job. Thanks to .Jossie and Mayra. And all the Friendly staff at Waterford Lakes Office.

Wife went to Jewett walk-in clinic for pain in her ankle they said she had a pulled muscle and put her in a boot. When she got home I said that doesn't sound right you definitely want to get a second opinion and you should call dr. Amber Shane who I've seen for my foot problems in the past. Wife got an appointment went in to see the doctor they suspected she had a blood clot sent her to Florida Hospital East sure enough once you got there they Doppler it her leg had a blood clot. Basically Jewett didn't even come up with the idea of doing that and basically almost killed my wife. Thank you dr. Shane for saving my wife's life Wife went to Jewett walk-in clinic for pain in her ankle they said she had a pulled muscle and put her in a boot. When she got home I said that doesn't sound right you definitely want to get a second opinion and you should call dr. Amber … More

Dr. Shane is an amazing Podiatrist. She is very patient and goes above and beyond. Her staff is also wonderful and very attentive. Mayra took care of my daughter and was very pleasant. I would highly recommend her if you are looking for someone who is very knowledgeable. Thank you Dr. Shane!

My orthopedic surgeon, Dr. Arnold Goldman and his other associate, in New York commended "an Excellent job" performed on my ankle surgery by Dr. Amber Shane. Dr. Shane and her staff were wonderful to me especially when it was so emotionally difficult for me to deal with my injury. Her expertise and work even impressed other experienced surgeons...says a great deal about her! Thanks so much! My orthopedic surgeon, Dr. Arnold Goldman and his other associate, in New York commended "an Excellent job" performed on my ankle surgery by Dr. Amber Shane. Dr. Shane and her staff were wonderful to me especially when it was so emotionally … More

Dr. Shane did my bunion surgery on July 5, 2018. I still have swelling and discomfort and my recovery has been slow because I am always on my feet, but she is EXCELLENT!!! She and her staff were absolutely WONDERFUL to me!!! I will be recommending her to others, and if I ever need any issues with my feet looked at again, I will definitely be going to her. Dr. Shane did my bunion surgery on July 5, 2018. I still have swelling and discomfort and my recovery has been slow because I am always on my feet, but she is EXCELLENT!!! She and her staff were absolutely WONDERFUL to me!!! … More

I been to Dr Amber Shane .Her and her staff know more than other podiatrist.I been too.Myra was very helpful and funny.Melony is always helpful and friendly knows me by my name. A Big Thank You to Doctor Shane.you have always treated me good.and your office staff. Some of MY Co-Workers already go to Dr Shane. It's not about how long your appointment takes. It's About GREAT SERVICE ??

The waiting time to see the Dr. Is ridiculous!!

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The staff isvrude, unprofessional, and the care minimal. I eexpect when you meet someone they shake hands, and introduce themself. I also expect not to stand and listen to thhe office staff gossip pretending you are not standing there. Rude bunch

I've been going to this office for over a year. Still no relief in my foot pain. Every time I ask to speak with Dr. Shane she never comes to the phone and I'm forced to make an appointment and pay a fee. I always have to wait 1-2 hrs past my appointment time to see the doctor. I was given false information about a situation that happened recently by the office staff witch caused me time and gas money. I DO NOT recommended this doctor to anyone!!!! I've been going to this office for over a year. Still no relief in my foot pain. Every time I ask to speak with Dr. Shane she never comes to the phone and I'm forced to make an appointment and pay a fee. I always have to wait 1-2 hrs past … More

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Dr. Shane and the rest of the staff at the Orlando Foot and Ankle Clinic on N. Alafaya Trail provided me with excellent care. I had bunion surgery on my left foot and pin extraction on my right foot from a previous bunion surgery. I am a middle aged woman with an extremely low tolerance for pain. Dr. Shane, Frances, and the rest of the staff always took my issue into consideration while providing what I consider the best care possible. They ensured that every option available was considered when addressing my concerns. They are a very professional, caring, and exceptionally competent group. I would definitely use them again if I need to and recommend anyone needing their services to utilize them. You absolutely won't regret it. Dr. Shane and the rest of the staff at the Orlando Foot and Ankle Clinic on N. Alafaya Trail provided me with excellent care. I had bunion surgery on my left foot and pin extraction on my right foot from a previous bunion surgery. I am a … More

Dr Shane and the Waterford Lakes office is over the top.From the smile and greet from Melissa at the front desk to the excellent service from Frances,one of the assistants.I have been going here for 5 months .Frances' care and attention to my needs were outstanding. Dr. Shane is an incredible doctor.She will take time to explain her diagnosis as well as plan to restore you to health.She will take time to answer questions you may have. Thanks Dr Shane and staff

I have only been seeing Dr. Shane for a few months. She is a genuine person and truly cares about her patients. She has performed a surgery on my right foot and I am recovering very well. I also have other issues with my feet and Dr. Shane has taken the time to advise me of all issues and corrective actions that we will be taking. I really am happy I have found an awesome doctor for my feet.

I have an unusual bilateral foot condition that required surgery and close monitoring; therefore, I have the unique opportunity to observe and be served by Dr. Shane and her staff as often as weekly. What I appreciate most about Dr. Shane is her genuine care and concern. She always takes time to listen and answer all of my questions, thoroughly explain my treatment plan, and provide reassurance throughout my lengthy recovery process. In such a busy office, I never feel like just a number!